Professional Documents
Culture Documents
environment through
functional approach
Support Activities
Primary Activities
Value Chain Analysis
Identifying Resources and Capabilities That Can Add Value
Firm Infrastructure
Support
Human Resource Management
Activities
Technological Development
Procurement
Service
Operations
Outbound
Marketing
Logistics
Inbound
& Sales
Logistics
Primary Activities
A TOOL DEVELOPED BY DR. MICHAEL PORTER OF HARVARD
BUSINESS SCHOOL
Can be used to examine the various activities of the firm and
how they interact in order to provide a source of competitive
advantage by:
1. PRIMARY
2. SUPPORT
1. INBOUND LOGISTICS
2. OPERATIONS
3. OUTBOUND LOGISTICS
5. SERVICE
1. PROCUREMENT
2. TECHNOLOGY DEVELOPMENT
INVOLVED IN RECRUITING,
HIRING, TRAINING, DEVELOPMENT
AND COMPENSATION
SUPPORT ACTIVITIES
4. FIRM INFRASTRUCTURE