Managing Diverse Employees

in a Multicultural Environtment

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 A diverse workforce provides
the talent, creativity, flexibility,
world-vision, and strength
that we need to successfully compete in
Global markets.
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 The Increasing
Diversity of the
Workforce and the
Environment

Figure 5.1
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 Age

Age discrimination involves

treating someone (an applicant
or employee) less favorably
because of his or her age.

The Age Discrimination in

Employment Act of 1967 (ADEA)

Source : http://www.eeoc.gov/laws/types/age.cfm 4
 Religion
Accommodation for Religious Beliefs
Scheduling of critical meetings
Providing flexible time off for holy days
Posting holy days for different religions on the
company calendar

5
 U.S. workforce
is 46% percent
female
Womens
median
earnings are
less than two-
thirds of the
median
earnings of
men. 6
 Sexual Orientation

Sexual Orientation Issues

Employment and workplace discrimination
Provision of domestic-partner benefits

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Hair texture/ color
Skin color
Facial features

8
 Socioeconomic Background

Socioeconomic Background Issues

Widening diversity in income levels
Single mothers and the working poor
Child and elder care for working parents

9
 Capabilities/
Disabilities
Disability Issues
Providing
reasonable
accommodations
for individuals with
disabilities
Promoting a
nondiscriminatory
workplace
environment
Educating the 10
11
We get together on the basis of our
similarities, and
We grow on the basis of our
differences.
-Virginia Satir-

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 Why problem exist?

Stereotypes : simplistic and often inaccurate beliefs

about the typical characteristics of particular groups of
people.
Biases : systematic tendencies to use information in
ways that result in inaccurate perceptions.
Discrimination : Denying individuals access to
opportunities and outcomes in an organization based on
a non-work related issue.
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 Diversity Makes
Business Sense

Competitive advantage
Diverse employees provide new, different points of
view.
Cost savings/ROI
Business growth
Organizational reputation

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 Diversity Program
1. Gain/maintain top management commitment
2. Create diversity awareness
3. Educate the workforce
increase diversity skills
perceptions
4. Recognize & celebrate differences
5. Reward employees for effectively managing diversity
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 How to Manage Diversity

1. Focus on observable behaviors

2. Avoid stereotyping
3. Evaluate output not input
4. Dont make assumptions about non-standard behavior
5. Provide feedback based on observation
6. Test/evaluate your own behavior

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 Justice League

Distributive Justice: dictates members be treated fairly

concerning pay raises, promotions, office space and similar
issues. (outcome)
Procedural Justice: managers should use fair practices to
determine how to distribute outcomes to members. (process)

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Steps in Managing Diversity Effectively

1. Secure top management commitment

2. Strive to increase the accuracy of perceptions
3. Increase diversity awareness
4. Increase diversity skills
5. Encourage flexibility
6. Pay close attention to how organizational members are
evaluated
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Steps in Managing Diversity Effectively

7. Consider the numbers

8. Empower employees to challenge discriminatory
behaviors, actions, and remarks
9. Reward employees for effectively managing diversity
10.Provide training utilizing a multipronged, ongoing
approach
11.Encourage mentoring of diverse employees
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 Conclusion

Diversity is an advantage
Treat all people with respect and equity then problems
will be eliminated

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Source: Contemporary Management 8th Edition
 Globalization

as a result of falling trade barriers,

managers view the global environment as open-that is,
as an environment in which companies are
free to buy goods and services from,
and sell goods and services to
 Why they try so hard?
the path of globalization is shaped by the ebb and flow of capital
4 principal forms of capital
1. Human capital
2. Financial capital
3. Resource capital
4. Political capital
 Free Trade

Declining barriers to trade and investment

Declining barriers of distance and culture
Effect of Free trade on managers
 The Role of National Culture

National culture shapes individual behavior by specifying

appropriate and inappropriate behavior and interaction with
others
Cultural values and norms
Hofstedes model of national culture
 Whats Need to be Highlighted?

1. Every country is unique

2. Attentive to the value systems & norms
3. Open minded => global minded
4. Harmonization challenge