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Transformacin digital, las

tecnologas claves para lograrlo

Presenter Name: Juan Gutirrez


Date: 16 Mayo -2017

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This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that
is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 2016 Gartner, Inc. and/or its affiliates.
All rights reserved.
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Strategic Roadmap for Digital Business

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Strategic Roadmap for Digital Business

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Intelligent Digital

Advanced Machine Learning & AI Augmented & Virtual Reality

Intelligent Apps Digital Twin

Intelligent Things Blockchain & Distributed Ledger

Conversational Systems Mesh App & Service Architecture

Digital Technology Platforms Adaptive Security Architecture


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Intelligent Apps and Intelligent Things: Intelligence Anywhere and Everywhere

Physical
Intelligent Sensors Robots

Smart Appliances Drones

Smart Medical Devices Autonomous Vehicles


Inconspicuous Obvious

Operational Applications Advanced Chatbots

Smart Security & Operations Virtual Assistants

Smart Enterprise Apps Smart


Advisors
Virtual

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Customer Experience Overview

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The Five Levels of Organizationwide CX Maturity

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