Basics of

Communication
 Basics of Communication

Definition of Communication
Communication is defined as giving,
receiving or exchanging information,
opinions or ideas by writing, speech or
visual means, so that the material
communicated is completely understood by
everyone concerned.

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 Basics of Communication

Subramanian S
 Basics of Communication

Communication Process
Sender conceives the message
Encode the message
Select the appropriate channel
Receiver decodes the message
Interprets the message
Feedback from the receiver

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 Basics of Communication

Methods of Communication

Internal Communication

External Communication

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 Basics of Communication

Internal Communication
ORAL WRITTEN
Telephone Memo
Intercom Report
Meeting/Conference Graphs/Charts
Presentation E-Mail/Fax
Face-to-Face Notice
Discussion Form/questionnaire
Messages Newsletter
Minutes

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 Basics of Communication

External Communication
ORAL WRITTEN
Meeting Brochure
Conference/Seminar Invitation
Conversation Press Release
Telephone Advertisement
Presentation Report
E-Mail/Fax
Letter

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 Basics of Communication

Factors involved in choosing the

Means of Communication
Cost
Confidentiality
Safety and Security
Influence
Urgency
Distance
Resources
Written Record
Recipient
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 Basics of Communication

Channels of Communication
Downward Communication
Memos, notices, newsletters, manuals
Upward Communication
Memos, reports, meetings, informal discussion
Horizontal Communication
Committee meetings, seminars, conferences
Diagonal Communication
Depends on cooperation, goodwill and respect

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 Basics of Communication

Barriers to communication
Non-verbal signals
Language
Listening
Pre-judgment
Relationships
Emotional Responses
System

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 Basics of Communication

Tips for successful

Communication
Read
Listen Intelligently
Think and plan
Use appropriate language
Be open-minded
Select appropriate media
Timing
Obtain feedback
Aim high
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