CSSD

Civil Society
Must Publish
Standards Documents
Roger Clarke, Xamax Consultancy, Canberra
Visiting Professor in Computer Science, ANU
and in Cyberspace Law & Policy, UNSW
Chair, Australian Privacy Foundation, 2006-10
Member, Advisory Board, Privacy International, 2000-
Human Choice & Computers

Brisbane, 21 September 2010
http://www.rogerclarke.com/DV/CSSD {.html, .ppt}
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2010
Civil Society Standards Documents
Agenda
Standards Documents
The Politics of Standards
Exemplars
CCTV
PPS
eMarketing
Benefits
Prospects
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Origins of Standards Documents
Engineering Professions, esp. Construction
International Telecommunications
Union (ITU, since 1865)
Institute of Electrical and
Electronics Engineers
(IEEE, since 1884/1912/1963)
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Electronics Engineers British Standards Institution
(IEEE, since 1884/1912/1963) (BSI, since 1901)
American National Standards
Institute (ANSI, since 1916)
Deutsche Industrielle Normen
(DIN, since 1917)
Standards Australia
(SA, since 1922)
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Electronics Engineers British Standards Institution
(IEEE, since 1884/1912/1963) (BSI, since 1901)
American National Standards
Institute (ANSI, since 1916)
Deutsche Industrielle Normen
(DIN, since 1917)
International Organization for Standards Australia
Standardization (ISO, since 1947) (SA, since 1922)
Internet Engineering Task Force
(IETF, since 1986/1992)
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From Technical Standards
To Process Standards / Management Standards
ISO 9000 Quality (Assurance) Family, since 1987
BSI ==>> ISO
ISO 31000 Risk Assessment and Management
ISO/IEC 27000 Information Security Family
ISO 10002 Complaints Handling
SA ==>> ISO
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BSI ==>> ISO
SA ==>> ISO
Strong Emphasis on Process Audit
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BSI ==>> ISO
SA ==>> ISO
Strong Emphasis on Process Audit

Very Limited Output / Outcomes Audit
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Institutionalisation and Scale
Influence = ( Meritocracy / Technocracy )
From Volunteer Professionals
To Corporations, Government Agencies,
Industry Associations
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Institutionalisation and Scale
Influence = ( Meritocracy / Technocracy )
From Volunteer Professionals
To Corporations, Government Agencies,
Industry Associations
Consumers / Citizens / Reps / Advocates ?

Influence from muted to nil, due to:
Dominance of Meritocracy/Technocracy
Dominance of Corporate Power
Limited Resources for Analysis, Travel
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The Form of Process Standards
Aspirational
Loose principles
Diffuse declarations
Motherhead statements
The organisation is to set

targets for the speed of
response to complaints
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The Form of Process Standards
Aspirational Constructive and Specific
Loose principles Action-oriented
Diffuse declarations Precise
Motherhead statements
The organisation is to set Acknowledge complaint

targets for the speed of within 30 minutes of receipt
response to complaints Respond substantively
within 2 working days
Respond fully within 2 days
/ 1 week / 3 weeks,
depending on complexity
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QuickTime and a
TIFF (LZW) decompressor
are needed to see this picture.
Copyright Exemplar CCTV 13

2010 http://www.privacy.org.au/Papers/CCTV-1001.html
APF Policy Statement re CCTV
Key Features
Declaration of Scope
Declaration of Principles
Select Bibliography
Guidelines
Evaluations
Resources
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APF Policy Statement re CCTV
Key Features
Declaration of Scope 1. Justification

2. Proportionality
Declaration of Principles
3. Openness
Select Bibliography 4. Access Security
Guidelines 5. Controlled Use
Evaluations 6. Controlled Disclosure
Resources 7. Controlled Publication
8. Cyclical Destruction
9. Review
10. Withdrawal
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Principle 1. Justification
Because visual surveillance is highly privacy-invasive,
a Privacy Impact Assessment (PIA) must be
conducted before a scheme is commenced or
significantly changed
A PIA involves publication of a clear explanation,
demonstrating that it is expected on reasonable grounds
to have positive benefits sufficient to justify its
intrusiveness, followed by public consultation
The explanation must be based on evidence and
systemic reasoning, and not merely rely on assertions
The justification must make clear what
less privacy-invasive alternatives
have been considered, and why they are inadequate
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Exemplar Privacy Policy
Statements
http://www.rogerclarke.com/DV/PST.html
QuickTime and a
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Some Sites That Use the Template
Association for Information Systems http://www.aisnet.org

Deacro Industries Ltd. http://www.deacro.com
Delta Research Digital Productions http://www.delta-viz.com
Ghost Tours Pty Ltd http://bookings.ghost-tours.com.au
K1P1 Knitting Yarns http://www.k1p1.com.au
Kara Nursery http://karacactus.com
Orange Space [subject to a Malware Warning ...]
Serverus http://www.severus.com.au
Tactile Books http://tactilebookspublishing.com.au
Time Merchants Emporium http://www.timemerchants.com.au
World Hospitality Partners http://www.worldhospitalityllc.com
Zap Technology http://www.zaptechnology.com
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Some Sites That Use the Template
300-400 live-person hits per month
Association for Information Systems http://www.aisnet.org
Deacro Industries Ltd. http://www.deacro.com
Delta Research Digital Productions http://www.delta-viz.com
Ghost Tours Pty Ltd http://bookings.ghost-tours.com.au
K1P1 Knitting Yarns http://www.k1p1.com.au
Kara Nursery http://karacactus.com
Orange Space [subject to a Malware Warning ...]
Serverus http://www.severus.com.au
Tactile Books http://tactilebookspublishing.com.au
Time Merchants Emporium http://www.timemerchants.com.au
World Hospitality Partners http://www.worldhospitalityllc.com
Zap Technology http://www.zaptechnology.com
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QuickTime and a
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QuickTime and a
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Exemplar eMarketing
http://www.rogerclarke.com/EC/Collecter08.html#AppA
A Normative Template for Marketer-Prosumer Communications
Information
Terms of Contract
Security
Choice
Consent
Recourse
Redress
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QuickTime and a
QuickTime and a
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QuickTime and a
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Exemplar Australian Privacy
Charter
QuickTime and a
QuickTime and a
Copyright
2010
http://www.privacy.org.au/apcc/ 25
Benefits
An alternative voice to the
documents that are published
by and for industry,
and by and for governments
A counter-balance to
the power of industry
and governments
An antidote to civil society's
exclusion / weak voice in
industry standards processes
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Benefits
An alternative voice to the Public Expectations:
documents that are published Articulated
by and for industry, Communicated
and by and for governments Available in Advance
A counter-balance to Benchmarks:
the power of industry Established
and governments
Applied by Civil Society
An antidote to civil society's Applied by Others
industry standards processes
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2010
Benefits
An alternative voice to the Public Expectations:
documents that are published Articulated
by and for industry, Communicated
and by and for governments Available in Advance
A counter-balance to Benchmarks:
the power of industry Established
and governments
Applied by Civil Society
An antidote to civil society's Applied by Others
industry standards processes Protection of the public
from badly conceived projects
Assurance for investments
both public and private
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Prospects for Civil Society Standards
National NGOs
==>> International NGOs
==>> National Standards Orgs
==>> Intl Standards Orgs
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National NGOs
Choice ==>> SA
==>> FCO, CI ==>> ISO
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National NGOs
Choice ==>> SA
==>> FCO, CI ==>> ISO
APF ==>> SA
==>> PI ==>> ISO
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National NGOs
Choice ==>> SA
==>> FCO, CI ==>> ISO
APF ==>> SA
==>> PI ==>> ISO
ISOC-AU >> ISOC ==>> IETF
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Agenda
Standards Documents
Exemplars
CCTV
PPS
eMarketing
Benefits
Prospects
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2010
Civil Society
Must Publish
Standards Documents
Roger Clarke, Xamax Consultancy, Canberra
Visiting Professor in Computer Science, ANU
and in Cyberspace Law & Policy, UNSW
Chair, Australian Privacy Foundation, 2006-10
Member, Advisory Board, Privacy International, 2000-
Human Choice & Computers

Brisbane, 21 September 2010
http://www.rogerclarke.com/DV/CSSD {.html, .ppt}
Copyright
34
2010

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Civil Society

Human Choice & Computers

http://www.rogerclarke.com/DV/CSSD {.html, .ppt}

Strong Emphasis on Process Audit

Strong Emphasis on Process Audit

Consumers / Citizens / Reps / Advocates ?

The organisation is to set

The organisation is to set Acknowledge complaint

Copyright Exemplar CCTV 13

Declaration of Scope 1. Justification

Association for Information Systems http://www.aisnet.org

A Normative Template for Marketer-Prosumer Communications

Human Choice & Computers

http://www.rogerclarke.com/DV/CSSD {.html, .ppt}

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