Professional Documents
Culture Documents
Introduction to
Organizational Behavior
OB studies what people do in an
organization and how that
behavior affects the performance
of the organization.
Effective manager vs. successful manager
Management duties
What managers do
Management roles
Management skills
Management functions
Planning
Organizing
Leading
Controlling
Managerial Roles
Interpersonal roles (figurehead, leader, and
liaison) involve managers interacting with
people inside and outside their work units
Informational roles (monitor, disseminator, and
spokesperson) require managers to receive and
communicate information
Decisional roles (entrepreneur, disturbance
handler, resource allocator, and negotiator)
require managers to make decisions to solve
problems or take advantage of opportunities
1. Interpersonal Roles
In your figurehead role, you show visitors around
Figurehead your company, attend employee birthday parties,
and present ethical guidelines to your
subordinates. In other words, you perform
Role symbolic tasks that represent your organization.
To be a manager is to be a continual
Negotiator negotiator, working with others inside and
outside the organization to accomplish
Role your goals.
Management skills
Technical skills
Human skills
Conceptual skills
What is Organizational
Behavior?
Organizational behavior
(OB) is the study of the
impact that individuals,
groups and structure have
on behavior within
organizations, for the
purpose of applying such
knowledge toward
improving an organizations
effectiveness
6
Goals of Organizational
Behavior
Social psychology
focuses on the
influence of people
on one another