Professional Documents
Culture Documents
8-2
Training Issues Resulting From
the External Environment
8-3
Table 10.2 - Types of Employees
in Global Companies
8-4
Training Issues Resulting From
the External Environment (cont.)
8-5
Training Issues Resulting From
the External Environment (cont.)
To be successful in overseas
assignments, expatriates need to be:
Competent in their area of expertise.
Able to communicate verbally and nonverbally
in the host country.
Flexible, tolerant of ambiguity, emotionally
stable, outgoing and agreeable, and sensitive
to cultural differences.
8-6
Training Issues Resulting From
the External Environment (cont.)
To be successful in overseas
assignments, expatriates need to be:
Motivated to succeed, able to enjoy the
challenge of working in other countries, and
willing to learn about the host countrys
culture, language, and customs.
Supported by their families.
8-7
Training Issues Resulting From
the External Environment (cont.)
Pre-departure phase
Employees need to receive language training
and an orientation in the new countrys
culture and customs; the family should be
included in the orientation.
Expatriates and their families need
information about the various facilities in the
area where they will live.
Employees must discuss with their managers
how the foreign assignment fits into their
career plans and what type of position they
can expect upon return. 8-9
Figure 10.2 - Relationship Between
Training Methods and Training Rigor
8-10
Training Issues Resulting From
the External Environment (cont.)
On-site phase
Training involves continued orientation to the
host country and its customs and cultures
through formal programs or through a
mentoring relationship.
Expatriates and their families may be paired
with a mentor from the host country who
helps them understand the new, unfamiliar
work environment and community.
8-11
Training Issues Resulting From
the External Environment (cont.)
Repatriation phase
Prepares expatriates for return to the parent
company and country from the foreign
assignment.
Expatriates and their families are likely to
experience high levels of stress and anxiety
when they return because of the changes that
have occurred since their departure.
Expatriates decide to leave the company
because the assignment they are given upon
return has less responsibility, challenges, and
status than the foreign assignment. 8-12
Training Issues Resulting From
the External Environment (cont.)
8-14
Training Issues Resulting From
the External Environment (cont.)
8-15
Training Issues Resulting From
the External Environment (cont.)
8-16
Table 10.5 - How Managing Diversity
can Provide a Competitive Advantage
8-17
Figure 10.3 - Cycle Of Disillusionment That Results
From Managing Diversity Through Adherence to
Legislation
8-18
Training Issues Resulting From
the External Environment (cont.)
Behavior-based programs
Focus on changing the organizational policies
and individual behaviors that inhibit
employees personal growth and productivity.
Approaches:
Identify incidents that discourage employees from
working up to their potential.
Teach managers and employees basic rules of
behavior in the workplace.
Cultural immersion - sending employees directly
into communities where they have to interact with
persons from different cultures, races, and/or
nationalities. 8-21
Table 10.6 - Characteristics Associated with
Diversity Programs Long-Term Success
8-22
Table 10.7 - Key Components of
Effective Managing Diversity Programs
8-23
Table 10.7 - Key Components of
Effective Managing Diversity Programs
8-24
Training Issues Resulting From
the External Environment (cont.)
8-26
Training Issues Resulting From
the External Environment (cont.)
8-27
Training Issues Related to Internal
Needs of the Company
8-28
Table 10.8 - Recommendations
for Melting the Glass Ceiling
8-29
Training Issues Related to Internal
Needs of the Company (cont.)
8-30
Training Issues Related to Internal
Needs of the Company (cont.)
Succession planning
Process of identifying and developing the
future leadership of the company.
Helps attract and retain managerial
employees by providing them with
development opportunities to attain upper-
level management as a career goal.
8-31
Table 10.9 - The Succession
Planning Process
8-32
Training Issues Related to Internal
Needs of the Company (cont.)
8-33
Training Issues Related to Internal
Needs of the Company (cont.)