Professional Documents
Culture Documents
Penna Group
1. Enhancement Requests
a) Enhancements can be requested by either Business (respective HODs or their SPOCs) or
can also be raised by IT Lead(s) on behalf of business.
b) All Infra / Admin and other technical related enhancements (where business has either no
or little saying) will be requested by respective IT leads only
2. All the enhancements must be entered / documented in SAP Solution Manager.
a) Every Enhancement must have properly As-Is, To-be and the CBA (Cost Benefit Analysis)
documented with estimated efforts and benefits
b) Until they are reviewed, they will continue to be draft status only
3. Review / Prioritization (bi-weekly governance between IT and Business)
a) Each enhancement will be reviewed for its CBA (documented) and decision will be taken
accordingly to either continue or delay or even to with-held / scrap it
b) As part of the review process, prioritization or re-prioritization will be done based on the
business priorities
c) If one is already in development, it cannot be reprioritized; development must be
completed. As long as the development not started, enhancements can be (re)prioritized
9/21/2017 PENNA CEMENT INDUSTRIES LIMITED 2
Enhancement Delivery Process Flow
Penna Biz. Penna IT Lead Break-fix Team Enhancement Team
Enhancement Request Pool
Not OK
Not OK
Req. OK Review /
Validation Effort Est.
Not OK OK
Sign Off /
Priority
Set
OK
Solution Build
YES
No Not OK
CR?
Unit Tests
Not OK Not OK OK
OK OK Int.
7. UAT Validate?
Testing Not OK
OK
OK
Support Ready