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The Call Handling Engine allows you to control the settings of any line/port by simply
clicking the right button on your mouse. The different settings a line can be set to are:
System Properties
Insight IVR is one of the only
packages designed to support almost
every phone network in the world. It
supports analog, T1, E1, R2MF, H323,
SIP, and SS7 protocols.
The Advantages
• Handles both TDM and VoIP without the need for a gateway
• Handles up to 4 million calls per day on a single system
• “Pay as you grow” allows you to start with 4 ports and scale up
to 480 ports as your business grows
• Handles up to 100 different applications on a single system
• Every Call is Answered Immediately
• Port settings can be changed on the fly
• On-screen Call statistics
• Remote Diagnostics and support
The Application Generator
This Insight "Fast Build Kit" is designed to help you meet deadlines. The Insight
Drag and Drop development facilities provide full featured icons which can be
moved and connected to a free form call flow. Do you want to play a file? Get
a record from a database? Call out to a customer? No problem!
The Application Generator
System Features
• Text to Speech
• Speech Recognition
• Touch Tone Detection
• Database Interaction
• Voice Messaging
• Call Transferring
• Voice To Email
• Fax To Email
• Email
• Outdial
• Read/Write Text File
• Launch Program
System Features
Text to Speech
Text to Speech is an
extremely easy
feature to use.
Speech Recognition
Database Interaction
Many IVR applications require
database interactivity. Insight
provides interaction with multiple
databases such as Microsoft
Access, Microsoft Excel, dBase,
FoxPro, SQL Server, Oracle,
MySQL, Informix, Text Files and
many others. It is also ODBC
compliant.
Call Transferring
Voice To Email
Fax To Email
IVR can be used to send emails dynamically, with or without attachment files.
For example, if your IVR application is designed to take orders for Auto Parts,
the Email feature of Insight can automatically email the order information to
the manufacturer so that they can drop ship the item to that customer.
System Features
Outdial Capability
Launch Program
Sample IVR
This Application
welcomes each
caller and asks him
to choose whether
he wants to listen to
his horoscope or
wants to talk to
static operator or
wants to talk to
available Live
Operator. If User
chooses to listen to
his horoscope he
will be asked to
choose his sun sign
and based on his
sun sign selection a
horoscope will be
played to him. If his call will be transferred to operator or if he chooses to talk to live
user selects to agent he is connected to outside live agent. In every case incoming
talk to operator, call is logged in Database with its starting and ending time.
Real World Applications
• Quiz
• Music Messaging
• Speech Recognition
• Polling
• Debit Card Platform
• Zee Business Baazigar
• Voice Messaging
• Automatic Payment
Reminder
• Virtual Calling Card
• Customer Service
Real World Applications
Quiz
Customer Application
A Quiz game show was required based on the concept of famous
television game show “WHO WANTS TO BE MILLIONAIRE” for
PSTN Network.
The Insight Solution
The caller calls into a specified “quiz” number. Caller is asked
different questions one by one. Then the caller is informed of his
score (achieved from correct answers) at the end of each call, along
with his cumulative score over a period. The aim of the quiz is to
reward the caller who gets most questions right. The quiz contains
questions on topics like Movies, Sports and General Knowledge.
The questions are of varying toughness. Points are awarded to
customers according to the difficulty level of the question.
Real World Applications
Music Messaging
Customer Application
A unique song dedication service was required where a person can send a
desired song to another person with his personalized voice message.
The Insight Solution
Caller calls a predefined number which then takes him through an interactive
voice response system (IVRS). He then selects from various song
categories such as English songs / Arabic songs / Hindi Songs and then
from various sub categories such as Band songs / Modern songs / Film
songs etc. IVR then one by one plays the various songs under the selected
song category. Once the caller selects the desired song, he is prompted to
record his personalized message. Caller then enters his phone number,
destination number and specific date & time when he wants to send the
song. Selected song along with message will be played to destination
number on desired date and time.
Real World Applications
Customer Application
Railway handles two kinds of enquiries viz., arrival/Departure Enquiry and Reservation
Status Enquiry. Earlier Both Arrival/Departure Enquiry and Reservation Status Enquiry
were handled manually. An application was required to automate it.
The Insight Solution
IVR asks caller whether he wants to enquire Arrival/Departure status or Reservation
Status. In case of reservation status, the call is handled by Reservation Status Enquiry
IVR. If caller opts for the Arrival / Departure Enquiry then the caller is asked whether he
knows the Train Number or he knows the Train Name. In case caller opts for the Train
Number option, he is asked to enter the Train Number from touch tone phone and is
informed of arrival/departure status of entered train number. If caller opts for the Train
Name option then the caller is asked to say the “Train Name” and either “Arriving”, if he
wants to know the arrival details of the Train or “Departing”, if he wants to know the
departure details of the Train. The caller’s speech is recognized and the caller is informed
of corresponding train details from database.
Real World Applications
Polling
Customer Application
An application was required for opinion polls where
callers can leave their opinion about a particular
question with limited number of options available as
possible opinion so that a general public opinion can
be known.
The Insight Solution
IVR asks every caller a question with limited number of
options as its answer. Caller selects an option by
pressing a key from his touch tone phone and register
his vote about the subject of opinion poll. His vote is
logged in the database. He can further be asked to
record his opinion on poll subject. Finally after allowed
time for poll expires, all votes are counted from
database and depending on maximum entries for a
particular option, a general public opinion can be
declared as the result of opinion poll.
Real World Applications
Customer Application
An application was required to provide functionality of
debit card which can be used by customers for shopping
or any such purpose where he needs to carry cash
otherwise.
The Insight Solution
Every Customer is provided with a unique card number.
An account is maintained for every card number. When
a customer uses it, he is authenticated through his
unique card number and his account balance is checked
so as to validate him for transaction he is willing to
commit. If all is validated, then his account is debited of
the money and the money is transferred to other
account (where money is expected to be transferred).
Real World Applications
Business Master
Customer Application
An application was required to register the callers and decide the level of
their IQ based on the correctness of answers given by him to the
questions as asked to him.
The Insight Solution
IVR asks caller about his personal information like age, sex, education,
employment, income, telephone number and asks caller to record his
name and address. Then IVR asks caller some random general
knowledge questions one by one and keeps count of his score based on
number correct answers given. At the end of the call, caller is informed of
his score and his IQ level is decided accordingly. If his IQ matches the
minimal criteria for entering next higher round, he is given a unique
registration number for further communication.
Real World Applications
Voice Messaging
Customer Application
A unique message dedication service was
required where a person can send a
personalized voice message to another person
for desired at a desired date and time .
The Insight Solution
Caller calls a predefined number which then
takes him through an interactive voice response
system (IVRS). There he is prompted to record
his personalized message. Caller then enters
his phone number, destination number and
specific date & time when he wants to send the
message. Message will be played to
destination number on desired date and time
and caller will be sent a confirmatory SMS on
his mobile of delivered message.
Real World Applications