E-BUSINESS

E-Business & E-Commerce

Refers to commercial activities performed over

computers & related technologies mainly through
E-Business networks such as intranets, extranets, and the
Internet to streamline, improve, and extend
business operations.

Applications that support the buying and selling of

E-Commerce products, services, and information over the Internet
and Extranets.
 E-Business & E-Commerce

Often viewed to be one and the same however they are not.

E-commerce is simply a part e-business, more specifically, it is the

trading aspect of e-business.

E-commerce applications include:

Interactive order processing at company web sites ,

Electronic data interchange (EDI) of business transaction
documents and
Secure electronic funds transfer (EFT) payments systems.
 The Internet, Intranets, and
Extranets in E-Business
E-Business Enterprise
P
P
R R
O O
F F
Intranets Internet Extranets I
I
T T

partners Ecommerce
customers
E-BUSINESS - INTERNET

support global communications and
collaboration among employees,
customers, suppliers, and other
business partners.
COMMUNICATIONS
AND COLLABORATION
Use internet to ADVERTISING
attract people via
attractive
advertisements TRACK
CUSTOMER
INTEREST
Business owners use the
Internet to monitor
customer purchasing
trends and interests.
Uses: Interactive web sites
E-mail, remote desktop,
Discussion groups
Audio & videoconferencing
E-BUSINESS USE
OF INTERNET
E-COMMERCE
FEEDBACK
Business uses the internet to get
feedback from customers and
improve their performance.
Online discussion groups,
Bulletin boards, Electronic
questionnaires, Mailing
lists,Newsletters...
INTERACTIVE MARKETING
RESEARCH COMPETITION
QDA Miner
ATLAS.ti
Hyper RESEARCH
Buying and
Selling online
E-BUSINESS - INTRANET
 BUSINESS INTRANET
An Intranet is a network inside an org that uses Internet technologies (such as web browsers
and servers, TCP/IP protocols, HTML hypermedia document publishing & databases,) to
provide an Internet-like environment within the enterprise for:

information sharing >> communications / collaboration >> support business processes

Protected by security measures - passwords, encryption, firewalls, and thus can be accessed by
authorized users through the Internet.

Intranet applications support communications and collaboration, business operations and

management & web publishing.

Companies use intranets to share info such as work-related documents & to facilitate
collaborative efforts amongst its employees.

It's a private network, thus only authorized users have access.

 Business Use of the Intranets
Communication E-mail, voicemail, fax, blogs.

Workforce Productivity discussion groups, chat rooms, audio and video conferencing.

News letters, technical drawings, newsfeed, web training,

Web publishing
product catalogs

Faster data access easily navigate and locate the business information you need.

Business operation & intranet applications are developed which are installed in the
management companys server for companys use.

Immediate update less time wastage

No maintenance of physical documents and internal phone

Cost effective
calls, printings
Functional Applications of the Intranets
 EXAMPLES OF INTRANET SERVICES
MICROSOFT SHAREPOINT, HUDDLE, IGLOO AND JOSTLE
Intranet Technology Resources

TCP/IP
CLIENT/SERVER
NETWORKS
HTML WEB PUBLISHING
HYPERMEDIA
S/W(ADOBE
DATABASES CONTRIBUTE, KOMODO)

INTRANET TECH
RESOURCES

NETWORK
HARDWARE AND
MANAGEMENT &
SECURITY SOFTWARE SUCH AS
PROGRAMS(FIREWALL) WEB BROWSERS AND
SERVERS
 DISADVANTAGES OF INTRANET

Ongoing costs
Expensive h/w & User weakness accidental
s/w needed deletion of file
(Computer when many need to
misuse) Logging people operate maintained and
from others on same file updated.
machine same time on
server.

Implementation
cost: File safety
E-BUSINESS - EXTRANET
 BUSINESS EXTRANET
Extranets are network links that use Internet technologies to interconnect
the Intranet of a business with the Intranets of its customers, suppliers, or
other business partners.

Establish direct private network links between the business enterprise.

Exchange larger volumes of data Using EDI between organizations.

Jointly develop and use training programs with partners.
Share news of common interest with partner companies.
Requires greater security and privacy.(firewalls, server management)
Increases productivity and flexibility.
 BUSINESS EXTRANET EXAMPLES

An e-commerce site integrates with a major retail partner to

automatically exchange inventory data using extranet network.

IBM-USA or Integrated Cloud Application and Platform Service, you

need to have a user id which is provided by the company.
Mostly these companies allow opening support tickets or access to
their knowledge base in their extranets.
 BUSINESS EXTRANET - IMPLEMENTATION
The packet is
Implemented as aencapsulated
VPN because itatuses
boundary
internetof networks
to connect to in IPSEC org
corporate complaint
&
routers.
there is always a threat to info security.
It uses an encryption key to encapsulate packets and IP addresses.
The packet is decoded only by the IPSEC complaint routers or servers.
The message
VPN offers is sent
a secure over in
network VPN via infrastructure
public VPN Tunnel and this process is known as
(Internet).
tunneling.

A B
 DISADVANTAGES OF EXTRATRANET

Where the extranet Decreased

pages will be held i.e. Security Interaction
who will host the Information
extranet pages. can not be
accessed
Host it on your own without It decreases the
server.(requires high Additional
firewall security internet face to face
bandwidth internet connection. interaction in the
connection which is is required if you
host extranet business which
very costly) results in lack of
pages on your
Host it with an ISP in own server which communication
the same way as web result in a among
pages. complex security customers,
mechanism and Accessing business partners
increase work Issue and suppliers.
Hosting
load.
How does the use of the Internet, intranets, and extranets by
an e-business enterprise support their e-commerce activities?

Extranet: organizations may use these same internet technologies

to connect with organizations
Intranets: their business partners
oftento facilitate
use supply chain
internet
management, help manage projects, manage accounts, or provide
technologies to
Internet: organization
advanced technical facilitate
can connect
support. operations
directly withwithin the
the general
public, other organizations, suppliers and with the government
organization.
Organizations use Such systems
internet might
technologies to include
connect
for exchange goods, services, data, information, documents,
product
with both
support
customers
money andknowledge bases,
suppliers. These training allow
technologies systems, andto
customers
generate
access to and track
the their own orders
organisation's as well
benefits as manage their
system.
accounts. They also enable significant supply chain automation
E-BUSINESS - WWW
 E- USINESS & WWW
Publicity, Marketing and Advertising

Direct On-line Selling

Research and Development

Communication

Collaboration
 E- USINESS & WWW A STUDY
Two methods were employed in the study: first, a sample of 300 businesses with
Web sites, across a wide range of industry types, was examined.
The sites were investigated in relation to
- the purpose of the Web site,
- the use being made of electronic mail
- the extent to which multi-media was being utilised.
Secondly, an electronic-mail questionnaire was sent to those that provided an e-mail address for
contact.
14 were returned immediately due to unknown addresses or technical problems.
Of the remaining 208, 102 replies were received, five of which were of no relevance,
leaving 97 completed questionnaires to examine;
a response rate of 47%, which is surprisingly good for a survey of this kind.
 E- USINESS & WWW STUDY RESULTS
Basic Web presence with basic info of company
3.0 %
no details on specific products or services.

Web presence with company info

59.3%
some info about products or services.

Web presence with company info &

12% product or service info together with some price details but
with facilities for conventional purchasing only

Web presence, company info, product or service info with price details
10.7% ability to order the products or services by electronic mail (but with billing
occurring conventionally)
 E- USINESS & WWW STUDY RESULTS
Web presence with company information
11.7 % product or service information (including price details)
on-line ordering and payment.

Web presence with company information

product or service information (including price details)
0.3%
with pre-registration of credit card details by conventional means to gain account
number which may be used to order goods on-line.

3% Web presence with company information and providing free products or services.
E- USINESS & WWW STUDY RESULTS
PURPOSE

73.2 % General publicity

Advertising specific products and

73.2 %
services
On-line selling of products and
41.2%
services

43.3% Customer support and liaison

Thank You!