Professional Documents
Culture Documents
MANAGEMENT
1
THE EVOLUTION OF LOGISTICS
SCOPE & INFLUENCE
GLOBAL
LOGISTICS
SUPPLY
CHAIN
LOGISTICS
CORPORATE
LOGISTICS
FACILITY
LOGISTICS
WORKPLACE
LOGISTICS
3
FACILITY LOGISTICS
4
CORPORATE LOGISTICS
Adalah aliran material dan informasi di
antara fasilitas dan proses di dalam
perusahaan(inter-workstation, inter-facility
and intra-corporate). Untuk industri
manufaktur, aktivitas logistik terjadi di antara
pabrik dan gudang. Saat ini dikenal dengan
istilah physical distribution.
5
SUPPLY CHAIN LOGISTICS
6
SUPPLY CHAIN MANAGEMENT
7
Market research data Customer
Supplier scheduling information
engineering and design data
order flow and cash flow
Manufacturer
Supplier Inventory
Inventory
Distributor Customer
Inventory
8
SUPPLY CHAIN
10
NEXT-GENERATION
LOGISTICS
11
AKTIVITAS LOGISTIK
Customer Response.
Inventory Planning and Management.
Supply.
Transportation.
Warehousing.
12
LOGISTICS
PROCESS ORGANIZATION
DESIGNS DEVELOPMENT
Customer Service Policy Forecasting Supplier Service Policy Network Design Receiving
Customer Satisfaction Order Quantity Engineering Sourcing Shipment Management Put away
Order Entry Fill Rate Planning Supplier Integration Fleet Container Management Storage
Order Processing Control Policy Purchase Order Processing Carter Management Order Picking
Invoicing & Collection Deployment Buying & Payment Freight Management Shipping
13
CUSTOMER RESPONSE
15
SUPPLY
17
WAREHOUSING
Receiving.
Put Away.
Storage.
Order Picking.
Shipping
18
LOGISTICS MASTER
PLANNING
Adalah proses perencanaan kebutuhan fasilitas
jangka pendek dan panjang, definisi proses,
kebutuhan sistem informasi dan organisasi untuk
kepentingan logistik , customer response,
inventory management, supply, transportasi dan
pergudangan
19
LOGISTICS MASTER PLANNING
METHODOLOGY
INVESTIGATE
INNOVATE
TR
WA
AN
RE
CU
SP
HO ATIO
ST
SU
MA
IN
OR
US
VE GEM
OM
PP
NA
T
Measure &
IN
NT EN
L
ER
G
Goal
OR T
RE
N
Y
SP
Procesess
ON
Logistics
SE
information Logistics
TICS
systems Organization GI S
LO
MASTER PLANNING
IMPLEMENT
20
INVESTIGATE, INNOVATE, AND
IMPLEMENT
INVESTIGATE
BENCHMARK
SIMPLITY
MEASURE
OPTIMIZE
LOGISTICS PROFILE
APPLY
MASTER
BEST PLANNING
PRACTICES
IMPLEMENT
INNOVATE
HUMANIZE
SYSTEMIZE
AUTOMATE
21
INVESTIGATE
22
INNOVATE
23
IMPLEMENT
24
RELATIONSHIP MANAGEMENT
Integrated
Enterprise
E
N
M Market
Procurement D
A Distribution
T
C
E
O
R
Manufacturin N
I
g S
A
U
L
M
E
R
MATERIAL
SOURCE
PURCHASING
CYCLE
LEAD SUPPLIER
(TIER 1)
MANUFACTURING
PLANT MANUFACTURING
SUPPORT CYCLE
NODE
TRANSPORTATION
DISTRIBUTORS LINKS
MARKET
DISTRIBUTION COMMUNICATION
CYCLE LINKS
CUSTOMER
26
MULTI-ECHELONED FLEXIBLE
LOGISTICAL NETWORK
1 2 3
MATERIAL MATERIAL MATERIAL
SOURCE SOURCE SOURCE
COMMUNICATION
CUSTOMER CUSTOMER CUSTOMER
LINKS
27
STAGE 4
STAGE 3 MARKET
CREATION
STAGE 2 MARKET
EXTENSION
STAGE 1
MARKET ACCESS
GAINING COST-
EFFECTIVENESS
0 5 10
DEVELOPMENT OF BUSINESS SUCCESS BASED ON LOGISTICAL
COMPETENCY
28
ERP ARCHITECTURE
Managers and
stakeholders
Reporting Financial
applications applications
Sales and
delivery
applications
Sales force and Central Manufacturing Back-office
customer Database applications administrators
service reps and workers
customers
Employees
29
PLANNING/COORDINATING
STRATEGIC CAPACITY LOGISTICS MANUFACTURING PROCUREMENT
OBJECTIVE CONSTRAINTS REQUIREMENT REQUIREMENT REQUIREMENT
INVENTORY
DEPLOYMENT
FORECASTING
INVENTORY
MANAGEMENT
OPERATIONS
30
CUSTOMERS
DISTRIBUTION DISTRIBUTION
CENTER CENTER
REGIONAL REGIONAL
WAREHOUSE WAREHOUSE
DISTRIBUTION
RESOURCE PLANT
WAREHOUSE
PLANNING
MATERIAL
REQUIREMENTS FINAL ASSEMBLY
(MANUFACTURING
PLANNING
PART A PART B
RAW MATERIALS 31
MANAJEMEN
PERGUDANGAN
32
PERAN GUDANG DALAM SISTEM
SUPPLY CHAIN
34
FUNGSI GUDANG
Receiving.
Prepackaging (optional).
Put Away.
Storage.
Order Picking.
Packaging and or pricing (optional).
Sortation and or accumulation.
Packing and shipping
35
RECEIVING
37
PUT AWAY
38
STORAGE
39
ORDER PICKING
40
PACKAGING AND OR PRICING
41
SORTATION
42
PACKING AND SHIPPING
Pemeriksaan kesempurnaan pesanan.
Packaging barang sesuai dengan kebutuhan.
Mempersiapkan shipping document, packing
list , address label dan bill of lading.
Penimbangan barang yang akan dikirim.
Menjumlahkan nilai pesanan yang akan
dikirim oleh transporter luar.
Loading.
43
PERGUDANGAN SEBAGAI
INSTITUSI PELAYANAN
LOGISTICS (WAREHOUSING) CUSTOMER
SERVICE
MENGAPA ?
KREDIT
KUALITAS
PENGE-
PAKAN INSTA-
FUNGSI LASI
PRODUK
PURNA MEREK
JUAL
MODEL
PRODUK TANGIBLE
KUALITAS
BENTUK
MODEL
TEKNOLOGI
UMUR
INTI DLL
PRODUK
COMPETITIVE ADVANTAGE
ELEMEN INTANGIBLE
PRODUK FREKUENSI KIRIM
KEANDALAN PENGIRIMAN
TANGIBLE
LAYANAN PURNA JUAL
FASILITAS RELASI
PRODUK DI GARANSI
KEMBANGKAN DLL
MATERIAL/BAHA DISTRIBUSI
N BAKU DAN RITEL
KEPADA GUDANG
KOMPONEN PROSES AWAL DAN AGEN
DAN ATAU SUB-
ASSEMBLING
PABRIK PERSEDIAAN
PRODUK
JADI
GAMBAR
PENGENDALIAN PERGERAKAN MATERIAL
DARI INBOUND SAMPAI OUTBOUND
Activity Standards Developed Empirically
Warehousing Receiving
Unload truck Piece/man-hour 250
Check receipts Piece/man-hour 167
Clerical function Piece/man-hour 500
Putaway stock Piece/man-hour 150
Warehousing Shipping
Order picking Line items/man-hour 30
Order packing Piece/man-hour 22,7
UPS/small shipment Piece/man-hour 100
Freight shipping Bills of lading/man-hour 15
Warehousing Stockkeeping
Balk items Skill man-hour 70
Load QA and shell items Skill man-hour 50
Activity Levels (45-Days Sample)
Arrivals Arrivals 18 14
Unloaded Pieces 735 731
Stock put away Pieces 735 731
Replenishment Functions
Shipping Functions
Shipping
Order picking Line item 279 30 8.00 27.0
Overpacking Pieces 86 23 7.50 33.0
Small shipping Pieces 83 100 8.00 8.0
Freight shipping Shipments 61 15 8.25 55.0
WAREHOUSING ACTIVITY/INPUT MATRIX
Company-Operated
Warehousing
Receiving X X X X
Put-away X X X
Storage X X X
Replenishment X X X
Order selection X X X
Checking X X X
Packing and Marking X X X X
Staging and order X X X X
consolidation
Shipping X X X X
Clerical and X X X
administration
Overall X X X X X X
Purchased-Outside
Warehousing
Storage X
Handling X
Consolidation X
Administration X
Overall X
TRANSPORTATION ACTIVITY/INPUT MATRIX
Purchasing
Sourcing X X
Procurement X X X
Cost control X X
Overall X
Inventory Management
Forecasting X X X
Planning and budgeting X X X
Execution and control X X X
Overall X X
Production Management
Production planning X X
Production control X X
Scheduling and X X X
dispatching
Shop floor data collection X X X
Overall X
OPERATING CHARACTERISTICS
TRUCK ARRIVES
ASSIST IN UNLOADING
AND PALLETIZING
MOVE TO RECEIVING
ACCUMULATION ARRIVALS
RECEIVING
PIECES RECEIVED
COMPLETE CLERICAL
FUNCTIONS
MOVE TO STORAGE
LOCATION
REPLENISHMENT STOCKKEEPING
RESTOCKING
PICKING LOCATION UNITS
FUNCTION
ORDER DEPARTS
RATIO PRODUKTIVITAS
Keluaran
Produktivitas = -------------------
Masukan
Pemberhentian Pelayanan
Produktivitas = --------------------------------------------------------------
Jumlah biaya transportasi yang sebenarnya
62
DISTRIBUTION
REQUIREMENT PLANNING
64
DRP AKAN MENJAWAB BEBERAPA
PERTANYAAN PENTING
PENGGUNAAN GUDANG DAN ALAT
TRANSPORTASI PERUSAHAAN
MAUPUN MILIK ORANG LAIN.
RUTE PERJALANAN.
PEMILIHAN METODA INVENTORY
CONTROL UNTUK OPTIMASI
PERSEDIAAN.
65
MULTI-ECHELON
DISTRIBUTION SYSTEM
KONSUMEN MUNGKIN DILAYANANI
OLEH BEBERAPA STOCKING POINTS
66
MULTI-ECHELON
DISTRIBUTION SYSTEM
PABRIK
CENTRAL SUPPLY
67
PULL SYSTEM
SUATU SISTEM YANG HANYA
BEROPERASI UNTUK MENJAWAB
PERMINTAAN USER. TUJUANNYA
MEMBELI/ MENERIMA/ MENGIRIM/
MEMBUAT BARANG SEPERTI YANG
DIBUTUHKAN DAN PADA WAKTU
DIBUTUHKAN SERTA TIDAK ADA
PERSEDIAAN TERSISA.
68
PUSH SYSTEM
SEBUAH SISTEM YANG DALAM OPERASINYA
BERUSAHA MENJAWAB PREPLANNED
SCHEDULE UNTUK SETIAP OPERASI TANPA
MENGACUHKAN REAL-TIME STATUS
OPERASI ITU. TUJUANNYA ADALAH
BEROPERASI SESUAI JADUAL.
69
PULL SYSTEM
DISTRIBUTION CENTRE MEMBUAT
FORECAST KEBUTUHANNYA DAN
MELAKUKAN PERHITUNGAN OPTIMASI.
ORDER DIBUAT TANPA MELIHAT
KEBUTUHAN DISTRIBUTION CENTRE LAIN.
CENTRAL SUPPLY TIDAK MENERIMA
INFORMASI TENTANG TINGKAT
PERSEDIAAN MAUPUN DEMAND DI SETIAP
DISTRIBUTION CENTRE.
70
PULL SYSTEM
CENTRAL SUPPLY HANYA MELIHAT ORDER
DARI DISTRIBUTION SEBAGAI DEMAND DAN
DIPAKAI SEBAGAI DATA UNTUK PENENTUAN
REPLENISHMENT DAN SAFETY STOCK.
SISTEM INI DAPAT DIOPERASIKAN SECARA
MANUAL DAN SEDIKIT SEKALI
MENGGUNAKAN ALAT TELEKOMUNIKASI.
71
PULL SYSTEM
BILA STOCKING POINT ADALAH PROFIT CENTRE
YANG MEMILIKI FUNGSI PEMASARAN DAN GUDANG
MAKA AKAN DILAKUKAN OPTIMASI OLEH MANAJER
STOCKING POINT.
KERUGIAN DARI SISTEM INI IALAH BAHWA
PERMINTAAN BARANG SANGAT DITENTUKAN OLEH
DC. DC BISA MEMINTA SEJUMLAH BESAR BARANG
DALAM SEKALI PENGIRIMAN. INI AKAN
MENGAKIBATKAN MASALAH PERSEDIAAN DI
CENTRAL WAREHOUSE.
72
PUSH SYSTEM
DALAM SISTEM INI KEPUTUSAN REPLENISHMENT
DILAKUKAN OLEH LEVEL YANG LEBIH TINGGI.
INFORMASI TENTANG DEMAND DAN INVENTORY
DI UNIT -UNIT DI BAWAHNYA DIKIRIMKAN
LANGSUNG KE LEVEL DI ATASNYA.
73
PUSH SYSTEM
KEPUTUSAN REPLENISHMENT
DIDASARKAN ATAS VARIABILITAS
DEMAND STOCKING POINT DI
BAWAHNYA
74
PUSH SYSTEM
FORECASTING DILAKUKAN OLEH
LEVEL YANG LEBIH TINGGI
SEHINGGA JUMLAH DAN WAKTU
PENGIRIMAN BARANG DAPAT
DIRENCANAKAN LEBIH BAIK
75
PUSH SYSTEM
PERKEMBANGAN TEKNOLOGI INFORMASI
DAN TELEKOMUNIKASI SANGAT
MENUNJANG SISTEM INI.
KEUNTUNGAN SISTEM INI ADALAH
TERJADINYA SINKRONISASI PENGIRIMAN
BARANG DAN PERSEDIAAN DI CENTTRAL
WAREHOUSE DAPAT DIMINIMASI.
DIPERLUKAN FORECASTING YANG ANDAL.
76
PURCHASING
MANAGEMENT
77
PERUBAHAN HARAPAN
STAKEHOLDER
PEMERINTAH
PEMILIK PERBANKAN
ASOSIASI MASYARAKAT
MITRA /
PARTNER DISTRIBUTOR
MANAJEMEN PESAING
KARYAWAN 78
PRICE
QUALITY CUSTOMER
SATISFACTION
DELIVERY
FACTOR STRATEGY
BUSINESS
PROCESS A group of interpendent activities which are activated by an event.
80
THE VALUE CHAIN
INFRASTRUKTUR PERUSAHAAN
PELAYANAN
PEMASARAN
LOGISTIK LOGISTIK
OPERASI &
MASUK KELUAR
PENJUALAN
KEGIATAN UTAMA
81
VALUE CHAIN OF MANUFACTURING BUSINESS
SUPPORT PROCESSES
MANAGEMENT INFRASTRUCTURE
PRCUREMENT
PROCESS
RAW
OPERATIONAL
MATERIALS
PROCESS 1 OPERATIONAL
OPERATIONAL
PRODUCTION PROCESS 2 MARKETING DISTRIBUTION CUSTOMER
PROCESS 3
PLANNING CUTTING AND POCESS POCESS POCESS
ASSEMBLY
AND TURNING
PRCUREMENT
CONTROL
PROCESS
PACKAGING
MATERIALS
82
OBJEKTIF PENGADAAN
MEMPERTAHANKAN KUALITAS
MATERIAL.
MEMBELI MATERIAL DENGAN HARGA
TERMURAH DAN KUALITAS SERTA
SERVICE YANG DIBUTUHKAN
OPTIMASI PERSEDIAAN.
MENGHINDARI WASTE, DUPLIKASI
DAN OBSOLESCENE.
83
OBJEKTIF PENGADAAN
MEMPERTAHANKAN POSISI KOMPETITIF
PERUSAHAAN.
ANALISIS AVAILABILITAS DAN BIAYA
PENGADAAN MATERIAL UTAMA.
MENCARI MATERIAL BARU YANG
MEMUNGKINKAN DILAKUKAN PENINGKATAN
EFISIENSI DAN PRODUKTIFITAS
PERUSAHAAN.
84
MAJOR CATEGORIES FOR THE COMPONENTS OF
TOTAL COST OF OWNERSHIP
TOTAL COST OF
OWNERSHIP
POSTRANSACTION COMPONENTS
TRANSACTION COMPONENTS
PRETRANSACTION COMPONENTS 1. Line fallout
1. Price
1. Identifying need 2. Defective finished goods rejected
2. Order placement /preparation
2. Investigating sources before sale
3. Delivery/Transportation
3. Qualifying sources 3. Field failures
4. Tariffs/duties
4. Adding supplier to internal systems 4. repairs/replecement in field
5. Billing/payment
5. Educating : 5. Customer goodwill/reputation of
6. Inspection
- supplier in firm's operations firm
7. Return of parts
- firm in supplier's operations 6. Cost of repair parts
8. Follow-up and correction
7. cost of maintenance and repairs
85
PENTINGNYA ASPEK KUALITAS
DALAM PENGADAAN
HUBUNGAN QUALITY, PRICE DAN
COST.
KEBUTUHAN CUSTOMER AKAN
KUALITAS.
PERLU DEFINISI KUALITAS YG JELAS
PERAN SPESIFIKASI.
PROCESS CONTROL DI PABRIK MILIK
SUPPLIER.
86
PENTINGNYA ASPEK KUALITAS
DALAM PENGADAAN
PROACTIVE APPROACH.
PEMERIKSAAN BARANG YANG
DATANG.
87
DESKRIPSI KUALITAS
BARANG
UKURAN KIMIAWI, FISIKA DAN
DIMENSIONAL.
MARKET GRADE.
BRAND NAME.
PERFORMANCE/ USERS SPECIFICATION
PURCHASING BY SAMPLE.
STANDAR INDUSTRI.
GAMBAR TEKNIK DAN BLUE PRINT.
88
Traditional Time used compared with new Roles
Traditional
Role New Role
100%
Cost
Admin reduction and
cost planning
activities
Quality
problem Supplier
measurement
% of and
buyers improvement Additional
time Expediting activities new
information activities
and parts Supplier
delivery strategies
Market Component
testing via development
competitive strategies
quotes
Admin.
Price
negotiation Additional
new activities
Negotiation
89
An Example of A mind-map
Cost Price
Analysis Decision
Time
Negotiation
Structures
Market
Research
Quantity
Strategy
&
Quality Planning
Strategy Objectives
Selection
Process
Control Specification
Development 90
PARAMETER PENGADAAN
92
XYZ PACKAGING
Questionnaire
Companys Business :
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Respondents Role :
_________________________________________________________________
___________________________________________________________________ 93
What is important to the customer ?
Weve just been speaking about product your company uses and how you source
them. Id like you to imagine that you had to undertake a complete review of
suppliers of (product in question), starting with a completely blank
piece of paper and no preconceptions.
Unprompted Prompted
a. ______________________ a. ______________________
b. ______________________ b. ______________________
c. ______________________ c. ______________________
d. ______________________ d. ______________________
e. ______________________ e. ______________________ 94
1.2 Having drawn up your list, you would have to decide how to take these
potential suppliers against each other. To do this you would have to specify
yours requierements and judge each supplier againts its ability ti meet those
requirements. What would those requirements be ?
a. ______________________ d. ______________________
b. ______________________ e. ______________________
c. ______________________ f. ______________________
a. ____________________________________________________
b. ____________________________________________________
c. ____________________________________________________ 95
1.3 Im now going to suggest a more detailed list
of requirement and Id like you to indicate
how important each one is to you by giving
it a score out of 10, where 10 out of 10
would mean extremely important and 1 out
of 10 would mean no importance at ell.
When deciding you mark, you may find it
helpful to compare the importance of the
requirement in question with your Number
One requirement of (repeat it).
96
CUSTOMER PRIORITY
97
c. Technical Service Performance
Ability to innovate (R&D expertise)
Design expertise
Responsiveness on techinical service
e. Pricing Performance
The supplier must offer the cheapest price
Price or negotiation handling
f. Environmental Performance
The supplier is environmentally responsible
The supplier has recycling capability and expertise
Waste can be returned to supplier
98
What is important to the customer ?
99
SUPPLIERS PERFORMANCE
SUPPLIER
Score
Requirement XYZ A B C
a. Product Performance . . . .
Consistency of product quality . . . .
Technical performance of product . . . .
Comprehensive of product range . . . .
Suppliers quality systems . . . .
Suppliers standards of hygiene . . . .
Other documentation, e.g., health, safety . . . .
e. Pricing Performance . . . .
The supplier must offer the cheapest price . . . .
Price or negotiation handling . . . .
f. Environmental Performance . . . .
The supplier is environmentally responsible . . . .
The supplier has recycling capability and expertise. . . .
Waste can be returned to supplier . . . .
101
Suppliers Image
________________________________________________________________
________________________________________________________________
________________________________________________________________
102
Conclusion
Finally, Id like you to imagine you were the Chief Executive of XYZ
Packaging. What would be your top priorities for the company over the
short term (urgent priorities) and over the longer term?.
Short term :
________________________________________________________________
________________________________________________________________
________________________________________________________________
Longt term :
________________________________________________________________
________________________________________________________________
________________________________________________________________
103
Do you have any other comments, about anything weve discussed ?.
________________________________________________________________
________________________________________________________________
Thank you very much for taking part in the survey. Your answers have been
most helpful.
104
Managerial Guideline
Untuk terciptanya
Supplier Partnership
105
MANFAAT
BUYER- SUPPLIER PARTNERSHIP
DILIHAT DARI BERBAGAI ASPEK
ASPEK MANAJEMEN.
ASPEK TEKNOLOGI.
ASPEK KEUANGAN.
106
MANAJEMEN
Manajemen Reduced Supplier Base Lebih Mudah.
Peningkatan Mutual Dependence Akan Mengurangi
Resiko Penyediaan Sumber Barang Dan Akan
Meningkatkan Loyalitas Supplier.
Reduksi Waktu Yang Diperlukan Untuk Pencarian
Supllier.
108
KEUANGAN
SHARING.
PENGURANGAN PERSEDIAAN.
109
KEY SUCCESS FACTORS
KONTRIBUSI PARTNER.
MASALAH SDM.
INTERAKSI.
110
KONTRIBUSI PARTNER
PARTNER HARUS MEMILIKI ADDED VALUE
DIBANDINGKAN DENGAN YANG LAIN.
111
MASALAH SDM
112
INTERAKSI
KOMUNIKASI TERJADI PADA BERBAGAI
LEVEL DALAM ORGANISASI DI KEDUA
PERUSAHAAN.
113