Body Language is type of non-verbal

communication that relies on body

movements (such as gestures postures
and facial expression) to convey
messages.

Body language may be used consciously

 Body language plays a big role
in intuition as it gives us
messages about the other
person, that we can interpret at
an intuitive level.

Albert Mehrabian found this

classic static for the
effectiveness of spoken
communications:
7 percent Verbal (words
Only)
38 percent Vocal
 To make people feel good
and show your interest you
must maintain eye contact.

The easiest way to maintain

eye contact naturally is to
look at the person whole
face the tip of their nose.

Eye contact is important at

the time of
Talking to an individual
Face is the Index of mind .
The eyes, eyebrows, the lips
and the muscles express the
many feelings.

Facial Expression are key

characteristics of non verbal
communication. Your facial
expression can
communicate :
Happiness
Sadness
 Posture and how you carry yourself
tells a lot about you.

Posture and stance

Standing
Lying
Walking
Sitting

Some common posture:

Sagging : Depression
Forward lean : positive attitude
Backward lean: negative attitude
Arms folded across the chest:
Unsympathetic
 Head up
Shoulders back
Chest out
Stomach in
Breath normal
Use your hands more
confidently
Keep good attitude
 A gesture is a
characteristics of
nonverbal
communication in
which visible body
actions
communicate
particular message.

Gesture include
movement of Hands,
Arms, Fingers, Head
etc. and they may be
 Some Common Gestures :
Shoulder Shrug : I dont Know
Puffed chest : pride or achievement
Finger crossing: protection
Nose tapping: mind your own business
Rubbing palm together: positive expectation
Thumb and finger rub : money expectancy

Positive Gestures:
Open Palms
Eye to eye confrontation
Smile
Equal handshake
The impression people make on
one another is based 60% on their
appearance, 33% on the way in
which they speak and 7% what
they say.

Appearance include:
Income
Clothing
Jewelry
Status
 Avoid lack of Eye Contact.
Avoid Mumbling. Speak a bit slower and get it right.
Dont be afraid to take up some space.
Dont slouch; sit up straight.
Lean, but not to much.
Dont Stand to close.
Avoid extraneous body movement.
Finger drumming, twitching and darting eyes around
room.
Avoid hiding hand and palm.
Avoid touching face when speaking.
Avoid an unblinking stare and same facial