1

Business
Communication
 2
Layout of a Business Letter
1. The / Modified Block form / Block form
2. The Semi-Block form
3. Full-Block form
 3
Layout of a Business Letter

1. The Block-form / Modified Block

2. Full-Block
3. The Semi-Block
4. AMS (Administrative Management Society)
 4
Punctuation Styles
1. Close Punctuation
Parts of heading, date, inside address, salutation and
complimentary close are punctuated.
2. Standard Punctuation
No line of heading or inside address is punctuated. After
salutation and complimentary close a comma is placed.
3. Open Punctuation
It requires no punctuation even after the salutation and the
complimentary close.
 5
Modified Block Form (1)
Heading or Letter Public Bank,
Head 30, The Mall,
Lahore.

Date March 7, 2002

Inside Address The General Manager,

Allied Traders,
13, Empress Market,
Karachi.

Salutation Dear Mr. Ali,

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Modified Block Form (2)
Body ________________________
________________________
_________.
________________________
_________.

Complimentary Close Yours sincerely,

Signature Area Ali Hassan

Sale Manager

Reference Initial MA/na

 7
Full Block Form (1)
Heading or Letter Public Bank,
Head 30, The Mall,
Lahore.

Date March 7, 2002

Inside Address The General Manager,

Allied Traders,
13, Empress Market,
Karachi.

Salutation Dear Mr. Ali,

 8
Punctuation Styles
1. Close Punctuation
Parts of heading, date, inside address, salutation and
complimentary close are punctuated.
2. Standard Punctuation
No line of heading or inside address is punctuated. After
salutation and complimentary close a comma is placed.
3. Open Punctuation
It requires no punctuation even after the salutation and the
complimentary close.
 9
Full Block Form (2)
Body ________________________
________________________
_________.
________________________
_________.

Complimentary Close Yours sincerely,

Signature Area Ali Hassan

Sale Manager

Reference Initial MA/na

 10
Semi Block Form (1)
Heading or Letter Public Bank,
Head 30, The Mall,
Lahore.

Date March 7, 2002

Inside Address The General Manager,

Allied Traders,
13, Empress Market,
Karachi.

Salutation Dear Mr. Ali,

 11
Semi Block Form (2)
Body ___________________
________________________
_________.
___________________
_________.

Complimentary Close Yours sincerely,

Signature Area Ali Hassan

Sale Manager

Reference Initial MA/na

 12
Layout of a Business Letter
4. AMS (Administrative Management Society)
It has been in use since 1950, AMS is simple style. It uses
fullblock form and open punctuation. No salutation or
complimentary close is used. Readers name, is used in the
first and last sentences. Subject and writers name are typed
in capitals.
 Parts of the Memorandum 13

MEMO TO:
FROM:
DATE:
SUBJECT:

______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
 Parts of the Memorandum 14

INTEROFFICE MEMORADUM

TO: Distribution From:

Dept: Dept:
Floor: Floor & Ext:
Subject: Date:
_______________________________________________
_______________________________________________
 Parts of the Memorandum 15

Distribution 2 August 14, 2006

_______________________________________________
_______________________________________________

Ka

Distribution:
1.
2.
3.
 Parts of the Memorandum 16
Memorandum (Company name)
Date: ______________ Form: ____________
To: ________________ Telephone: ________
Dept: ______________
Subject: ____________

For your
Message, comment, or reply Approval Information Comment

Write it * Date it * Sign it Oral message waste time, cause annoying

Interruptions, and are likely to be
misunderstood or forgotten
 Parts of the Memorandum (1) 17
ABC Company Interoffice Communication

To: _________________________ Plant/department: ________

From: _______________________ Plant/department: ________

Subject: _____________________ Date: ___________________

Message ____________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
Signed ______________________________________________
 Parts of the Memorandum (1) 18
Reply: ______________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________

Date: _____________________ Signed: ___________________

================================================================================

Person receiving communication: retain this copy for your records (1st page white)
================================================================================
Originator: detach this copy, send remaining set, carbon instant, for use for replier
(2nd p yellow)
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Replier: return this copy to sender (3rd page pink)