Professional Documents
Culture Documents
Benefits
Customer Contract Management
Customer Service and Order Management
Repairs Processing
Inventory Management
Time Sheet Recording
Equipment Handling
Resource-Related Billing
Scenario Overview – 2
Repairs at Plant
A service agent creates a service notification in the system. The service
notification number is used as a return material authorization (RMA) number
in the remainder of the repair process. The service agent carries out a
warranty check on the service notification and then creates a service
contract.
The service center informs the customer that they must send the notebook to
the central service center. The service notification number (RMA) must be
specified on the shipping documents; otherwise the notebook is rejected by
the service center. If the necessary spare parts are not in stock, they have to
be ordered.
A repair order is then created from the service notification so that the entire
repair process can be controlled and settled. In the repair order, the damaged
notebook is automatically assigned by the returns items created. A service
order is automatically generated using an item proposal to enable the repairs
to be carried out.
Once the repairs have been carried out, the costs (for hourly fees and spare
parts) are confirmed to the service order. The repaired notebook is delivered
to the customer and the final repair status can be displayed. The service
center creates a billing request.
Subsequently, the repair order is billed. On a periodic basis the costs and
revenues incurred on the service order are being settled to the repair order,
where they can be evaluated.
Process Flow Diagram
Repairs at Plant
Event
Customer
Contract
Needs to be
Created
Service
Agent
Create Return
Delivery with
Reference to
Sales Order
Administrati
Change Repair
Order – Display Status Create the
Sales
Billing
on
Starting of Repair
Repairs Order Document
Employee
Warehou Service
Issue Serviceable
Materials
Legend
Band: Identifies a user role, such as Accounts Role band To next / From last Diagram: Leads Flow chart continues on the next /
to the next / previous page of the previous page
Payable Clerk or Sales Representative. This band contains tasks Diagram
<Function>
scenario, or influence the course of events in the shape does not have any outgoing
to SAP
Business Activity / Event: Identifies an action that Does not Budget Planning: Indicates a Does not correspond to a task
either leads into or out of the scenario, or an outside correspond to a budget planning document step in a document; instead, it is
Business Process that happens during the scenario task step in the used to reflect a document
Budget generated by a task step; this
Activity / document
Planning shape does not have any outgoing
Event flow lines
Service Plant
Material/Service
Material
Sold-to party
Ship-to party
Payer
Plant
Storage Location
Company Code
CO Area
Sales organization
Distribution channel
Division
Employee