Yeastar Certified

Technician Training
Part 1 What is VoIP

Internet
Voice over IP (VoIP) is a methodology and
group of technologies for the delivery
of voice communications and multimedia
sessions over Internet Protocol (IP)
PSTN networks, such as the Internet. Other terms
Trunk
commonly associated with VoIP are IP
SIP telephony, Internet telephony, broadband
Trunk
Analog telephony, and broadband phone service.
Extensions SIP
Extensions
Hi I’m Jeff, I’m assigned to set a telephone system for a
company, so I’ll do a full system configuration today.
Let’s work together on this and learn about S-series
PBX along the way.

Before anything, we need to choose a model for this

company, there are about 80 staff in the office. Well,
let’s see what choice do we have first.
 Part 2 About S-PBX

Designed with the small and medium sized enterprises in mind, supporting up to 500 users and
built using the very latest technology, the Yeastar S-Series delivers exceptional cost savings,
productivity and efficiency improvements, delivering power, performance, quality and peace of mind.
The all new S-Series is engineered for the communications needs of today and tomorrow, and with
the Yeastar unique modular design future proofs your investment choice.
2.1 S-Series PBX line Introduction

S20 S50
• Users: 20 • Users: 50

• Concurrent Calls: 10 • Concurrent Calls: 25

• FXS/FXO Ports: 4 • FXS/FXO Ports: 8

• BRI Ports: 4 • BRI Ports: 8

• GSM/CDMA/3G Channel: 1 • GSM/CDMA/3G Channel: 4

S100 S300
• Users: 100 (up to 200) • Users: 300 (up to 500)

• Concurrent Calls: 30 (up to 60) • Concurrent Calls: 60 (up to 120)

• FXS/FXO Ports: 16 • FXS/FXO Ports: 24

• BRI Ports: 16 • BRI Ports: 24

• GSM/CDMA/3G Channel: 6 • GSM/CDMA/3G Channel: 6

• E1/T1/PRI Ports: 2 • E1/T1/PRI Ports: 3

 Specifications S20 S50 S100 S300
Users 20 50 100 (up to 200) 300 (up to 500)

Max Concurrent Calls 10 25 30 (up to 60) 60 (up to 120)

Max FXS/FXO Ports 4 8 16 24

Max BRI Ports 4 8 16 24

Max GSM/WCDMA/3G Channel 1 4 6 6

Max E1/T1/PRI Ports - - 2 3

LAN 1 x 10/100Mbps 1 x 10/100Mbps

WAN 1 x 10/100Mbps 1 x 10/100Mbps

Power DC 12V 1A AC 100-240V 50/60HZ 0.6A AC 100-240V 50/60HZ 1.8A max

max
Dimensions(L x W x H)(mm) 160 x 160 x 30 340 x 210 x 44 440 x 253 x 44 440 x 252 x 44

Weight 0.3 kg 1.48 kg 2.5 kg 2.6 kg

Power Consumption 1.8-10.6 W 2.1-18.5 W 5.5-41.2 W 6.2-59.1 W

Environment Operation Range: 0°C to 40°, 32°F to 104°F; Storage Range: -20° to 65°C, -4°F to 149 °F; Humidity: 10-90% non-condensing

Mounting Rack-mount
S20
Power System
LED LED Port Status Indicator

Front Panel

External WAN LAN

View Indicator Indicator

RJ11
WAN LAN
Ports

Rear Panel

Internal
View
TF
Antenna
Card
7
S50
Power
Port Status Indicator
LED

Front Panel

External System WA RJ11

View LAN
LED N Ports

Reset

Rear Panel

Internal
View
Antenna Power

8
S100
Port Status Indicator

Front Panel

RJ11 Ports or PRI Ports

External
View

Power
Reset Antenna Console
LED

Rear Panel

Internal
View System WA Power
SD Card USB LAN
LED N

9
S300
Port Status Indicator

Front Panel

External RJ11
View Ports

Power
Reset Antenna Console
2.5’ HDD LED

Rear Panel

System WA Power
SD Card USB LAN
LED N
Internal
View 10
2.2 Modules Introduction

Module GSM WCDMA

O2 Module S2 Module SO Module BRI Module EX08 EX30 D30
Types Module Module

Pictures

1 FXO
Ports 2 FXO 2 FXS 1 1 2 BRI 8 1 N/A
1 FXS

S20 √ √ √ √ √ √ N/A N/A N/A

S50 √ √ √ √ √ √ N/A N/A N/A

S100 √ √ √ √ √ √ Max. 2 Max. 2 Max.1

S300 √ √ √ √ √ √ Max. 3 Max. 3 Max.2

11
 Install DSP module on mother board to expand:
DSP Module — D30 100 extensions
30 concurrent calls

D30

S100 S300
Available on: S100 & 300
 EX30 & EX08 use the same connector for installation:

Expansion Cards — EX30/EX08  S100 offer 2 interfaces for expansion cards

 S300 offer 3 interfaces for expansion cards

Mother board
Mother board
EX30
Card

S100 S300

EX 08 Card
S100

Max.1，
Expand extensions up to 200,
D30 Concurrent calls up to 60

EX08
EX30

Max.2
Max.2
Support up to 8
Support up to 2 E1
Telephony Modules(16
ports
RJ11 ports).

14
S300

Max.2，
Expand extensions up to 400/500,
D30 Concurrent calls up to 90/120

EX08
EX30

Max.3
Max.3
Support up to 12
Support up to 3 E1
Telephony Modules(24
ports
RJ11 ports).

15
S300

EX30 EX08

EX08

EX30 EX30 EX08 EX30 EX30 EX30

 Digital Trunk

GSM Trunk  Based on Asterisk

 Web GUI that can realize

all configuration to the
telephone system

PST  Support PSTN, ISDN

N and Mobile trunk
Trun
 Support SIP and Analog
k SIP terminals
Trun
k SIP
Analog Extensions
Extensions
2.3 Hardware Installation

S20

Install modules on mother

board

Loosen the screws to open up the case

Insert SIM cards into GSM

module
S20

Rotate the antenna into antenna socket

S50

Loosen the screws and remove the Insert modules on the motherboard
upper cover

Fasten the screw of antenna 4 antenna socket is available on S50

 S100 and S300
Install Telephony Modules
S100 and S300

Install DSP Module

S300
Install Hard Disk
Quick Question:
1.The company need 80 extensions for employees.
2.They have 1 SIP trunk, 4 PSTN lines and need
one GSM trunk.

Which model should we choose for them? And what

modules and expansion card do they need?
Now we’ve chosen a suitable model for a
company, let’s get started!

Now, we’ll logon the WebGUI for the first time!

Part 3 Basic Configuration
3.1 HTTPS

This is the first thing you will see after logon, on S-PBX we logon through HTTPs.
Https, simply, is a encrypted channel for secure communication over a computer network. It
processes two certificates for server and client to protect the privacy. Because WebGUI is
not a public website, the web browser will alert you, don’t hesitate, believe us, just go
ahead and login.
3.2 Password and Account
When you log in PBX at the first time, S-PBX will recommend you to change your
initial password into a stronger one.

Step If you want to change the password, you need to input the old password and a new one,
then retype it. Also，you need to put in your email address to help you find the password back
if you forget it.
Password Reset

Step 1 Administrator
Step 2 My Settings page
Step 3 Put in old password
Step 4 Put in a new password and retype It
Step 5 Put in a new email address
Step 6 Click Save to confirm the new password
After the confirmation of the login security, we
need to configure the network settings for the
LAN port and WAN port so that your S-PBX will
be able to get connected to local and public
network.
3.3 Network Settings
LAN Port

Step 1 Setting Page

Step 2 System If you’d like to enable S-PBX as the DHCP server
Step 3 Network in your local network ( for auto provisioning of
Step 4 Lan port data settings IP Phones, or other devices) please remember
to disable the DHCP server in other devices in
the same network, like your router or other sip
server.
WAN port

To enable the WAN port, you should choose the Dual Mode.
WAN port is disabled by default, you need to enable it before setting the
WAN port. WAN port can also be used to realize connection with local
network, so DHCP server is available on WAN port. On Bridge mode, WAN
port can be used to connect your PC or other equipment in local network, in
this mode LAN and WAN will be working as uplink and downlink of switch
[1] DHCP(Dynamic Host Configuration Protocol): It is a communications protocol that network
administrators use to centrally manage and automate the network configuration of devices attaching to
an IP network. With DHCP, computers request IP addresses and networking parameters automatically
from a DHCP server, reducing the need for a network administrator or a user to configure these settings
manually.

[2]Static IP Address: Static IP addresses are manually assigned to a computer by an administrator. With it,
computers own a permanent IP address to access network.

[3]PPPoE(Point-to-point Protocol over Ethernet): It is a network protocol sometimes used by broadband

modems for DSL Internet service. With it, computers access network with the residential gateway through
WAN ports without the setting of IP Address.
Step 1 System Page
Step 2 Network
Step 3 Basic Settings Enable or Disable the WAN port
Step 4 Choose Dual Mode to enable the WAN port WAN port data settings
Step 5 WAN port data settings, choose DHCP, Static IP Address or PPPoE as the port
Step 6 Click Save and Apply to confirm the data
Then we’re going to configure default prompt for
system prompt. You can choose what language you
like as the system default prompt.
3.4. Update System Prompt

Step 1 Settings page Step 4 System Prompts Settings

Step 2 PBX page Step 5 Upload a local file as a new System Prompts
Step 3 Voice Prompts Step 6 Download Online Prompts
Step 7 Click Save and Apply to confirm new system prompt
Once configure auto detection, the system will automatically detect
from Yeastar server to download the prompt file of the chosen
language.
Usually, the default date and time of S-PBX are
appropriate for China.

So we need to define the local date and time. It

is necessary for time condition setting in call
routing and some other features.
3.5 Date and Time

Step 1 Setting Page Step 5 Choose your time zone

Step 2 System Step 6 Enable or disable the daylight saving time
Step 3 Set Date and time Step 7 Manually put in the date and time
Step 4 Define the URL of the NTP server

S-PBX supports Automatic Synchronize date and time as well as manual

setting. Step 4, 5, 6 indicate how to set your time in the automatic mode.
Step 7 shows how to set it in the manual mode.
Quick Question:

1. The administrator of a company need to change a stronger

password and connect it with his email to ensure the security of their
communication system.

2. The company prefers to define a local prompt as their system

prompt.

3. The head office of a company is located in UK, they should change

the date and time to fix the local situation.

What should the administrator do for the settings?

Hey guys! Now we’ve finished the basic settings for
S-PBX. But it’s just the first step of the whole setting
process. So let’s turn to configure the extension for
a basic communication
3.6 Set Extensions
How to add new extensions

Step 1 Setting Page

Step 2 PBX
Step 3 Extensions in PBX category
Step 4 Existent extension list
Step 5 Edit the corresponding extension
Step 6 Delete the corresponding extension
How to add a new extension

Step 1 Add new extension

Step 2 Set Type, extension number and password of the extension
Step 3 Click Save to finish adding a new extension

In step 2, it’s recommended to set the same number for extension, name, caller ID and
register name. The original password is generated automatically by the system, you can
customize your own password. We recommend that you set a complex one to guarantee
the system security.
Step 4 Click Apply
Please remember to ALWAYS click
the orange Apply icon so that the
configuration will take effect.
• Concurrent Registrations

Note: Concurrent Registrations is a new function of S-series PBX. The maximum number is 5,
which means 5 devices can share a same number. For example, extension 1000. The number 1000
not only can be used for the phone in office, but also can be registered for the user’s mobile phone
or the phone at home. If someone calls 1000, the phone in office, the phone at home, and the
mobile phone will ring up at the same time. Users will not miss any callings when they leave out of
office for business.
How to add bulk extension
6

1
2
3
4

Step 1 Click to add bulk extension You can also add a

Step 2 Define the protocol of those extensions
Step 3 Define the first number of the group bulk of extensions at
Step 4 Define how much extensions to create
the same time.
Step 5 Click Save to create the group of extension
Step 6 Click Apply to confirm the configuration.
Please make sure that the extension number
falls into the extension range set in S-PBX as
shown in below picture.
a company has 80 phones that need to be registered to
extensions for making phone calls, it’s inefficient to
register them one by one. So S-PBX support auto
provision to help administrator to save time.

Auto provision make it possible to register a multiple

phones at the same time automatically instead of
doing one by one by hand.
 Auto Provision

Step 1 Menu
Step 6 Assign MAC address of selected phones to
Step 2 Auto Provisioning
extension number
Step 3 Click scan to refresh the physically connected
Step 7 Click Add when you are done
phones
Step 8 The registered extension will be shown in the list
Step 4 Choose the phone you want to register
Step 9 Click Save and Apply to confirm configuration
Step 5 Choose the phone manufactures and model
After the registration of extension, S-PBX can
support internal communication among users in
office.

But for the normal communication with outside

calls, we need to set up trunk connections, so
the next step is to define the trunk preferences!
3.7 Trunk Connection
3.7.1 Physical Trunks
E1 trunk configuration
E1 trunk configuration
E1 trunk configuration
BRI trunk
BRI trunk
PSTN trunk
PSTN trunk
GSM trunk

.
CDMA trunk
LTE trunk

Note : Find trunk configuration in PBX Trunk

IMPORTANT: Please contact your service provider to get correct parameters. Putting in
wrong parameters will cause problem with your telephone system.
Apart from the physical trunks, S-PBX also
support VoIP trunks for communication.
3.7.2 VoIP Trunks
Add new VoIP trunk

Step 1 PBX page Step 4 Put in parameters to set new VoIP trunk
Step 2 Trunks Step 5 Choose Register Trunk as trunk type
Step 3 Add VoIP Trunk Step 6 Click Save and Apply to confirm a new VoIP Trunk

Usually if you are getting an SIP Trunk from service provider, we suggest that you
add a VoIP Trunk to register said trunk to S-PBX. DO REMEMBER to get the
correct parameter from your service provider.
 Add New Service Provider

Step 1 PBX page Step 4 Put in parameters to set new VoIP trunk
Step 2 Trunks Step 5 Choose Peer Trunk as trunk type
Step 3 Add VoIP Trunk Step 6 Click Save and Apply to confirm a new VoIP Trunk

Service Provider is usually used to register other devices like other SIP Server or gateway
to S-PBX. So you have to put in the right IP Address of said device.
The definition of trunks is the basic step of
external communication settings. Now we need
outbound routes for calling out and inbound
routes for calling from outside.
Before we add the outbound routes, please configure
the time conditions firstly. AS we need to define the
outbound route according to the office schedule, time
condition setting is really necessary.
3.8 Time Condition

Step 1 PBX page

Step 2 Call Control
Step 3 Time Condition
Step 4 Add Time Condition
Step 5 Put in parameters to add business hour, then save it.
3.8 Time Condition

Step 5 Put in parameters to add business hour.

Step 6 Enable Advanced Options if you need to set a more accurate time condition.
Step 7 Click Save and Apply to confirm the configuration.
3.9 Outbound Call

phone
number

Match
the Dial Transform
pattern digits

Send to
Check the
destination
next route
trunk

Input numbers—The numbers dialed through phones

Match dial Pattern — Special characters have special meanings
Transform digits—Copy from input/Remove/Insert digits
Send to destinations—Send to different trunks/branch offices
outbound call rule

Step 1 PBX page

Step 2 Call Control Step 6 Select the available trunks
Step 3 Outbound Routes Step 7 Click arrow to add the selected trunks as available
Step 4 Add new outbound routes trunks in this rule, or click the upper arrow to select all.
Step 5 Set a route name
Step 8 Select the available extensions Step 10 Choose the appropriate time condition
Step 9 Click arrow to add the selected extensions Step 11 Click Save to finish setting outbound call route.
as available extensions in this rule, or click the upper
arrow to select all.

Remember to click APPLY to confirm the configuration. Configure the Outbound call route to define
how you like to send out phone calls. Once applied, all the phone calls made by selected
extensions will be sent through selected trunks. If Office Hour is enabled, this route is only
available during business hour as we set in part 7.1.2.
After the settings of outbound call rules, the
defined extensions can call out through the
specific trunk on the basis of outbound rules.

But for a more convenient way of dialing, we can

collocate a dial pattern for a specific outbound call
rules. So only numbers dialed by extensions that
match the pattern can be sent out.
3.10 Dial Pattern
Dial Pattern

Step 1 Outbound Routes

Step 2 Add Outbound Routes
Step 3 Dial Pattern; Strip; Prepend
Step 4 Click Save to confirm configuration
After the configuration of outbound routes,
extensions in offices could call out.

But for a complete communication system.

We should add inbound routes to define
how to receive external calling.
3.11 Inbound Call

Input Mobile Yes

Give Dial Tone
Extension

No
No
Match Go to holiday
Check
Resource
Match Yes
Next rules Holiday destination
trunk?
Yes No
Match Yes Go to
No Match
Business configured
DID/CID destination
hours

Yes No

Reject the
Yes Is it in the
Go to
non-office
call blacklist
destination
Inbound Call Rule

Step 1 PBX page

Step 2 Call Control
Step 3 Inbound Routes
Step 4 Add inbound route
Step 5 Set a route name
Step 6 Select the available trunks
Step 7 Click arrow to add the selected trunk as available trunk in this rule, or click the upper
arrow to select all.
Step 8 Choose to enable an office hour time table, and define the corresponding destination
accordingly.
Step 9 Click Save to finish setting the inbound route

Remember to click APPLY to confirm the configuration. Configure the Inbound

call route to define how you like to receive phone calls. Once applied, all the
phone calls received by selected trunk will be sent to the configured destination
according to the Office Hour.
Now we’ve finished the settings of inbound routes, then
extensions in the office could receive external calls
successfully. But the company wants an automatic
attendants for the callers to guide them to specific service
they want, so we should confirm the preferences in IVR.

IVR(Interactive voice response) interacts with callers

through dialogue so that they can service their inquiries
by following the guidance. So we should configure IVR
preferences in the inbound call rules.
3.12 IVR
Play IVR
prompt and
wait for key

Key Yes Valid No

Press? key?

No Yes
No Reach
Repeat
count? Key event
Yes destination

Wait for Key

time out

Time out Invalid

destination destination

Step 1 PBX page

Step 2 Call Features
Step 3 IVR
Step 4 Add IVR
Step 5 Basic settings
Step 6 Put in the extension number dialed to reach this IVR
Step 7 Give a brief name to this IVR
Step 8 Choose prompt
Step 9 Key press Event
Step 10 Assign number to certain destination
Step 11 Click Save and Apply to confirm the configuration
The IVR number setting should match the IVR range in General Preference, as
shown in the below picture. Once you enable Direct Dial, a caller can directly dial
the extension number to reach corresponding extension. Prompt can be
customized by users, we will show you how to set prompt later.
Quick Question:

1. a company has 80 IP phones to be registered, the administrator want a

fast registration to save time.

2. a company has 1 GSM trunk and 4 PSTN trunk. What’s more, they want to
register a SIP trunk from service provider.

3. The business time in a company is Monday to Friday, 9:00-12:00, 14:00-

18:00.

4. a company wants to define the SIP trunk as the specific outbound routes
for extension 1000-1030. And the PSTN trunks is the inbound routes for
extension 1031-1040.

What can the administrator do to set up a smooth

communication system for company?
After the below settings, a company has set up a
common telephone system basically. They can use IP
phones for internal or external callings of business.

However, to confirm a better and more convenient

communication environment, we should do some
advanced settings for company.
There are several divisions with precise responsibilities in a
company. Some of them may communicate with their
customers by phone in most cases. So they want to direct
calls according to departmental function. We need to set
ring group to realize that.
Part 4 Basic Management of S-PBX
4.1 Ring Group
A group of extensions are collected together as a ring group by administrator. So any call that matches
the routing condition will be accessible for all members in the ring group.

Step 1 PBX page

Step 2 Call Features Step 5 Define name and number to ring group
Step 3 Ring Group Step 6 Define ring strategy
Step 4 Click to add Ring Group Step 7 8 Assign extensions as account in the ring group
Step 9 Set destination to deliver calls if all account fail to answer coming calls
Step 10 Click Save and Apply to confirm the configuration
The extension number should also match setting in general reference; we
support two ring strategies: Ring All Simultaneously and Sequentially. If
choose the first one, all accounts will ring at the same time, if choose the
second one, all accounts will ring according the order of extension.
4.2 Call Parking
Call parking allows extensions to put callers in waiting while dealing with other callers, instead of
hanging up the call.
Create queues for call parking

Step 1 PBX Page Step 5 Define name and number to the new queue
Step 2 Call Features Step 6 Set basic configuration of the queue
Step 3 Queues Step 7 Assign extensions as agents of the queue
Step 4 Add queues
Step 8 Caller Experience Settings Step 11 Periodic Announcement
Step 9 Caller Settings Step 12 Click Save and Apply to confirm
Step 10 Caller Position Announcement configuration
Remember that the queue number must match the setting in
preference.
Create a inbound routes for queues

Step 1 Call Control

Step 2 Inbound Routes
Step 3 Choose the trunks for queues
Step 4 Choose the queue in destination
Step 5 Click Save to create the special route
Manually park a call

Step 1 Caller Features

Step 2 Add Ring Group
Step 3 Choose the queue in failover destination
Step 4 Click Save to confirm the configuration
For the internal communication, S-PBX also support
paging group to make an announcement over the
speakerphone to a phone or group of phones.
4.3 Paging Group

Step 1 PBX page Step 5 Define number and name to the paging group
Step 2 Call Features Step 6 Choose Paging Type
Step 3 Paging/Intercom Step 7 Add extension into Paging Group
Step 4 Click to add paging group Step 8 Click Save to confirm configuration

Paging group number must also conform to the range setting in General Preference as shown in the
below picture. Paging group is mainly used as a way to broadcast announcement, once call up the
paging group extension, all extensions in the group will hear the broadcast from the sponsor of
telephone. If enable Duplex, all users can talk and be heard by all.
Paging Group Number Extension Range
Just talked to the company manager, she hopes that
she is able to hear the conversation while sales team
made phone call…Good thing is, S-PBX can do that
with Monitor function.

Monitor mode allows a supervisor extension to hear

the conversation taken place within the same
telephone system.
4.4 Monitor Mode

Step 1 PBX page

Step 2 Extension Settings Only authorized extension will be spied. There are 3 modes
Step 3 Features of monitor. Listen, Whisper and Barge-in. In Listen mode,
Step 4 Choose to allow being Spied the supervisor extension can only hear the conversation. In
Step 5 Choose Monitor mode Whisper mode, the supervisor extension can speak to
Step 6 Click Save certain party of the conversation. Barge-in mode allow
supervisor extension to speak to both sides. If you choose
Extensive mode, all 3 modes will be allowed.
In order to simplify some complex phone
numbers that the company always use, S-PBX
supports the speed dial to turn the original
phone number to a code, so that they could be
dialed out directly and simply.
4.5 Speed Dial

Step 4 Click to add speed dial

Step 1 PBX page Step 5 The prefix of speed dial
Step 2 Call Features Step 6 Set speed dial code and the destination number
Step 3 Speed Dial Settings Step 7 Click Save and Apply to confirm the configuration
.

The prefix of speed dial is used to trigger the speed dial, caller will only need to dial the
prefix followed by the source number, the call will be sent to destination number. In this
example, by dialing *995, you directly make a phone call to 8556932210
To help clients to save the cost of communication,
the administrator of a company can set the
references of call back. Once the specific number
that you defined in the call back rules calls in, S-PBX
will hang out automatically and call back through
the chosen trunk immediately.
4.6 Call Back

Step 1 PBX page Step 5 Give a brief name to this callback

Step 2 Call Features Step 6 Choose a definite trunk to callback through
Step 3 Callback Settings Step 7 Add Rules to send out callback
Step 4 Click to add a new callback Step 8 Click Save and Apply to confirm the configuration

If allow all numbers, then call back will be available on all incoming calls despite of the
callback number set. Otherwise, only numbers added in Callback Number can trigger call
back. Call back rules are rules for sending out the call, which must match the outbound
call route rules that are set in Outbound Call Control as shown in Part 7.1
a company uses facsimile equipment to fax
some documents to their customers. So we
need to set up the FAX settings in S-PBX.
4.7 Send and receive Fax

Step 1 PBX Page

Step 2 Trunks T.38 must be enabled so that this
Step 3 Click to add a new VoIP Trunk or edit an route will be used to send Fax.
existing one
Step 4 Advanced Setting
Step 5 Enable the T.38 Support first.
Send FAX

Step 1 PBX Page

Step 2 Call Control
Step 3 Outbound Routes T.38 must be enabled so that this
Step 4 Put in the Route Name route will be used to send Fax.
Step 5 Choose the trunk for Fax
Step 6 Choose the Fax extension
Step 7 Choose the appropriate time condition
T.38 must be enabled so that this
Step 8 Click Save to confirm the new outbound route.
route will be used to send Fax.
Receive FAX

Step 1 PBX Page Step 4 Put in the Route Name

Step 2 Call Control Step 5 Choose the trunk used to receive fax
Step 3 Inbound Routes Step 6 In call destination choose fax and assign the fax extension
Step 7 Click Save to confirm the configuration
S-PBX support GSM modules, user can make
phone calls through SIM card. We can also use
the SMS function that comes with SIM card.
That’s our SMS to Email and Email to SMS
function.
4.8 SMS to Email and Email to SMS

SMS

Send a mail to Set in PBX:

PBX
• POP3 server
• SMTP server
PBX send to
your mail box
Your own
mail box
SMS to email

Step 1 PBX page Step 5 Click to add email list

Step 2 Call Features Step 6 Put in email address to receive message
Step 3 SMS Settings Step 7 Click to add email address
Step 4 Click to enable SMS to Email Step 8 Click to save
Email to SMS

Step 1 PBX Page

Step 2 Call Features
Step 3 SMS Settings
Step 4 Enable country code if needed
Step 5 Define email interval and put in Access Code
Step 6 Set email for sending and receiving message
Step 7 Click Save
.
Step 8 Email
Step 9 Set email for sending and receiving message
Step 10 Test mail settings
Step 11 Click to save
Except the system prompt, there are two
other kinds of prompts you should confirm:
music on hold and custom prompt. Music
on hold is played when callers were put on
hold; Custom prompt is played for callers
under certain occasion to indicate callers
how to proceed.
4.9 Voice Prompts
4.9.1 Music on Hold
Upload your own music on hold

Step 1 PBX Page

Step 2 Voice Prompts
Step 3 Music on Hold Prompts
Step 4 Click to Create a audio profile
Step 5 The Prompt will be shown in the list
4.9.2 Customize Prompt

Step 1 Voice Prompts

Step 2 Custom Prompts If choose to upload a
Step 3 If you have record your prompt already, you can prompt, you can directly
directly up load the file from your computer. upload a audio file located
Step 4 You can also use S-PBX system to record your prompt in the local computer.
Step 5 All recording file will be shown in the below list.
4.9.3 Record A Prompt

Step 1 Define the name of recording file. Once decide which extension to use, click Record
Step 2 Decide which extension to use to to trigger the recording, the system will make a
record the prompt call to that extension, pick up to answer the call,
Step 3 Click to record once hear an indication, you can speak to record
the prompt.
The administrator of S-PBX has permissions to
configure all settings, also, he can authorize
the specific permissions for users. After the
authorization, users can log in the S-PBX to
check their voicemail, recording or to do other
allowed configuration.
4.10 User Permission

Step 1 System page Step 4 Definite a role to set privileges that can be granted users
Step 2 Click User Permission Step 5 Set up the specific privileges for the user
Step 3 Choose a user to grant privilege Step 6 Click Save and Apply to confirm the new user

S-PBX offers 2 types of accounts: administrator and customer with different authority to get
access to the administration and control of S-PBX and the system build above it. “Administrator”
has the highest authority and can realize all administration including manage other accounts.
While users as “Customer” can only check or modify some privilege that administrator set
specifically for them. The default user name and password is their extension number.
Quick Question:

1. The sales apartment has 20 staffs, the administrator wants to collect their
extension 1050-1070 into a group so that everyone can be accessible for all
members in the ring group if he is in a busy line.

2. The marketing manager wants to inform something to extension 1000 to

1005 at the same time through paging.

3. The sales manager wants to spy extension 1060 that he can only hear the
conversation between two parties.

4. The administrator authorizes extension 1000 to configure the PBX settings.

What should the administrator do to realize the below

situations?
4.11 Conference Panel

Conference call is in demand function, but users

have to initiate and manage their conference call by
dialing features code. S-series PBX also offer a
totally graphical conference managing module.so
you can handle the conference call directly in the
Web, now let’s set a meeting room and try to
configure this meeting room in our conference panel.
Create meeting room

Step 1 Call Features

Step 2 Conference
Step 3 Click Add and Add conference window pop out
Configure meeting room

Step 4 Conference number Step 8 Set prompt

Step 5 Set conference name Step 9 Choose sound prompt played for users when
Step 6 Set Password for participants login to meeting room
Step 7 Set Conference Mode Step 10 Choose moderator of the meeting room
In Step 6, any extension dial participants password will join
as participants.
In step 9, any extension dial moderator password will join
as moderator.
Set Conference Contacts

Step 1 menu
Step 2 Choose Conference panel
Step 3 Click Conference Contacts
Step 4 Click Add to add new contact list
Set Conference Contacts

Step 1 Set group name

Step 2 Set contacts list member
Step 3 Click add to add contact.
Set Conference Contacts

Step 1 Click Conference list

Step 2 Click Operation on the meeting room
Set Conference Contacts

Step 3 Click Open Contacts

Step 4 Choose the contact list saved in the system
Set Conference Contacts

Step 5 Click Add to add other contacts into the meeting

Set Conference Contacts

Step 6 Choose contacts that you want to involve in this meeting

Step 7 Click Invited Selected to invite selected number

Hi, guys! We’ve finished some advanced settings
for S-PBX so that the communication system in a
company can work definitely well.

Except the settings to improve the communication

system, we should also focus on the maintenance
of S-PBX, so now let’s know something important
parts of Maintenance.
Part 5 Basic Maintenance
5.1 External Storage
You can set one computer in the same local network as the device to store back up recording and
voicemail.

Step 1 Settings
Step 2 System Page
Step 3 Storage
Add Network Drive

Step 1 Give a name to this network drive

Step 2 Put in IP address of the assigned computer Once you configure auto detection,
Step 3 The name of shared file the system will automatically detect
Step 4 Put in the login user name of the computer
from Yeastar server to download the
Step 5 Put in the login password of the computer
Step 6 Click Save and Apply to confirm the configuration prompt file of the chosen language.
5.2 Back up and Restore

Step 1 Maintenance Page Step 4 Upload a Backup

Step 2 Backup and Restore Step 5 Down load, restore or delete the backup files.
Step 3 Create New Backup

Click Backup to create backup file of S-PBX. If you have backup file on your
local computer you can also click Upload to upload the file from your
computer. Also the existent backup can be downloaded to computer.
5.3Firmware upgrade
5.3.1 HTTP Mode

Step 1 Maintenance Page Step 4 Choose HTTP Server Upgrade Mode

Step 2 Upgrade Step 5 Put in HTTP URL to download new firmware
Step 3 Choose if to enable Reset Step 6 Click Save to start upgrade

In HTTP mode, you can directly download the firmware upgrade from Yeastar
website by putting in the HTTP URL. If check Reset Configuration Factory Defaults,
the system will be reset to default configuration after upgrade.
5.3.2 TFTP Mode

Step 1 Maintenance Page Step 4 Choose TFTP Mode

Step 2 Upgrade Step 5 Put in the TFTP Server address and define the file name
Step 3 Choose if to enable Reset Step 6 Click Save to start upgrade

In TFTP mode, you can directly download the firmware upgrade from Yeastar a local
TFTP server. If check Reset Configuration Factory Defaults, the system will be reset
to default configuration after upgrade.
5.4 Ethernet Capture Tool

Step 1 Maintenance Page Ethernet capture tool can be used to capture

Step 2 Troubleshooting
SIP data package for troubleshooting, you
Step 3 Ethernet Capture Tool
Step 4 Put in the IP address, Port and need to put in the Information of the port
Ethernet Interface connected to local network. All data package
Step 5 Click Start to run the tool can be downloaded to the local computer.
5.5 Port Monitor Tool

Except for Ethernet capture tools, we also offer monitor tools for
analog ports, which will record conversation taken place in the
system for troubleshooting.
5.6 Features Code
Even though S-series PBX offer stable
performance with high quality, there is a
mathematical possibility of system break
down, we need to come up with a solution
just in case.
So we have hot standby, now let’s take a few
minutes to explain how it works.
5.7 Hot standby
Local
Network

Auto
Switch
Main Server Backup Server

1. Have two exact same equipment ( same model, same hardware and
firmware version, with same models installed in same slots).

2. Link the two PBX in the same local network, one set as main server,
the other as backup server.

3. If system break down occurs, backup server will find out the situation
and automatically initiate take over process.
5.7 Hot standby
Set Primary server

Step 1 Settings page • If you set this equipment as primary server, you’ll
Step 2 System need to put in the IP address of the secondary server.
Step 3 Hot standby You can set any access code you want
Step 4 Enable Hot standby and • In virtual IP address we suggest you set an
choose primary mode unoccupied local IP address, and in Network
Step 5 Put in Server information Connection Detection set the gateway of local IP
address.
5.7 Hot standby
Set Secondary server
Firstly, open WebGUI of secondary PBX
Step 1 Enable Hot standby and choose
secondary mode
Step 2 Put in Server information
• Set the PBX as secondary server, then put in the IP
address of the primary server. In access code you
need to set the same code as primary server.
• Set same virtual IP address as the primary server.
• In keep alive we suggest you keep the default
settings.
Now we’ve finished the full system configuration
for a company. I hope that all of you can learn
something about the configuration of S-PBX.

Thank You!