Professional Documents
Culture Documents
(kirana stores)
middlemen
SARVANA STORE – a case study
Arvind Singhal–Technopak–retail
consultancy firm
“Don’t worry about consumer
demand. It’s there all right.
Worry about supply.”
“both real estate and human
talent are in scarce supply”
From A.T. Kearney’s stable
villages
India’s youth
little direct experience of socialism
experiment of India’s first 40 years
post independence
Buying a car or hand phone was an
alien concept
Different Outlook
limits
Obstacles
So, what are the obstacles to a
socially-inclusive retail-led
revolution?
Start with India’s dysfunctional supply
system
Lack of cold storage chain
Scarce management expertise
Market fragmentation
Rising real estate price
Obstacles
play on…..
EC B – WHAT DO CONSUMERS WANT
SEC B – WHAT DO CONSUMERS WANT
WHAT IS BREATHTAKING ABOUT
INDIA TODAY
?
Y
25 years
15 years
30 years later………
roti, kapda and makaan still dominate
the spending habits of Indian consumer
Food is 40%, rent/utility – 12%, clothing
– 5% of household budget.
Today
childhood.
Word-of-mouth
advertising is most
powerful sales tool in
industry followed by
newspapers
90,000,000,000 transactions!!!