Al Kamil Star General Trading

Chilly Willy Trading Co. LLC

Prepared By: Zishan Ali

January 23th 2016
Scope : The presentation includes review of all
the orders from April 2015 upto August 2015.
How the orders are fulfilled and what are the positive
and negative points.

Purpose : To analyze, review the issues raised

in the orders for the better orders fulfilling in future.
Proforma Invoice 1975 Order dated 28 April
2015 for Tunisian and Al Rashan Dates
• This was the first big order we started relations with each
others.
• We faced many issues while fulfilling this order some of them
are highlighted below:
• Required documents are not provided which result in extra
payment of customs for about USD 13K.
• Goods are provided without barcode.
• After commitment of availability of stock, other stock is
provided.
• Quality of the dates are very poor and supplied goods are very
old production dates while commitment was only fresh stock.
Proforma Invoice 2049 Order dated 06/07/2015 for
6 Containers Tomato Paste Pouch

• In this order as well we receved poor management and other

issues as below:
• We paid advance for this order for AED 200,000/- on dated
09/04/2015 to get the earlier shipment.
• The artwork completion is finished upto 23 July after our
several visit in your office.
• After confirmation on 23 July we received the goods on dated
23 August 2015.
• We ordered 4100 cartons to deliver for first time but on
delivery in Jordan we come to know that 4098 cartons are
delivered because we received 2 cartons in Dubai as sample
• so they deducted from the stock to deliver. This was really
amazing.
• Even after very delayed delivery the quality of the tomato
paste was poor and we received complains from the market.
• We bought tomato paste on a little high price then from
market and on cash in advance basis to get the good quality
product and timely delivery.
• Unfortunately we failed to get early delivery and our desired
quality.
• This resulted in loss of our image in the market and we loose
many customers.
Conclusion:
• We started our business to grow the business of the both
organizations. We still want to continue the business but we
need to remove the miscommunications resulting in loss /
damage of the image for both the companies.
• We are expecting to received the standard quality items and
delivery should be in time as we are always a cash buyer and
will buy for cash in future.
• Considering the previous orders, we request you to refund our
advance for AED 31,000/- or adjust in Tomato Ketchup order.
• We hope to grow the business for both organizations in
future.
THANK YOU