Organizational

Development and Change

C511 Winter 2017
Douglas Austrom, Ph.D.
Adjunct Professor

D503 – Environments of IB P. Roberto Garcia

Overview of C511
– Purpose and learning objectives
– A little about me and my perspective
– Assignments and evaluation of performance
– Course readings

D503 – Environments of IB P. Roberto Garcia

PURPOSE AND LEARNING OBJECTIVES
• Recognize and more fully appreciate the salient characteristics
of the “New Normal”, the challenges of managing and leading in
an era of tumultuous change
• Develop key skills for leading in an era of tumultuous change
• Focusing on measurable results, improvement and
innovation, not “The CHANGE”
• Building change readiness (not overcoming resistance)
• Fostering employee engagement, not begrudging compliance
• Selling the challenge, not the solution
• Supporting people through the transitions
• Becoming a better informed consumer and practitioner of
change models and tools

D503 – Environments of IB P. Roberto Garcia

Some Starting Premises
• This is a very, very BIG and important TOPIC and we
have very, very short TIME
– Do a few key things well rather than try to be
comprehensive
• Focus on the end in mind -- the learning objectives and
the final exam questions -- and then learn our way
through it together
• Professor as coach and partner rather than inquisitor,
adversary, or “Sage on a Stage”
– Here to facilitate your individual learning within a
shared learning community
D503 – Environments of IB P. Roberto Garcia
About Me
• Adjunct professor with KSB Btown, Indy and KD
• Executive education faculty with KEP, Butler CEE, and
Purdue Center for AgBusiness
• Organizational change consultant for 30+ years to a
broad range of clients
• Co-founder of TPA and ASG
• Five nationalities in my nuclear family
• Accessible by email, text message, and cell phone

D503 – Environments of IB P. Roberto Garcia

Assignments/Evaluation of Performance
Discussion Forum (30%)
• Two discussion forums
Team Projects (20% and 20%)
• Two team case analyses
– GlobalTech case/simulation
– Case Competition
• Teams randomly assigned
Final Exam (30%)
• Designed to test your understanding of course materials and evaluate
your ability to address real challenges in an informed and effective way.
• All potential exam questions and specifics will be provided.

D503 – Environments of IB P. Roberto Garcia

Discussion Forums
• Thoughtful and regular participation in two Discussion Forums.
• Your posts should move the discussion forward by connecting
prior posts with:
• Quality responses to the questions (insightful and thorough yet appropriately concise)
• Illustrative personal/professional example(s) demonstrating a point
• Citing sources, reference(s) and connections to something we have read or should be
reading
• Data, statistics, or qualitative evidence for or against a position
• Value added links and websites for more information or to illuminate a point
• Quality (thoughtfulness, insightfulness, helpfulness, etc.) of your engagement in the
discussion forum including quantity of your comments on your colleague’s posts

D503 – Environments of IB P. Roberto Garcia

Evaluating the Discussion Forums
Here is the 0-10 point scale that I use to evaluate posts in
the discussion forums:
?-0 Indicates I couldn’t find any evidence that you did
actually this
3-5 Says you put in limited to no effort
6-7 Suggests OK to fair work (and that you can probably
do better)
8-9 Reflects good to excellent work
10 Literally shouts “Totally Awesome!!!!!!!
D503 – Environments of IB P. Roberto Garcia
Course Materials
• “Textbook” -- William Bridges, Managing
Transitions
• For Free – Articles (or url’s), blogs, cases, and
videos posted on Canvas
• For Fee – HBR articles via HBR url

D503 – Environments of IB P. Roberto Garcia

Getting Access to Online Articles
HBR Blog Network
https://hbr.org/login?request_url=http://blogs.hbr.org/
strategy + business http://www.strategy-
business.com/registration
McKinsey & Company Insights
https://www.mckinsey.com/user_registration/register

D503 – Environments of IB P. Roberto Garcia

 Course Schedule
Week Topic Zoom Sessions and Assignments
Course Overview Live Zoom session, 11.21, Tuesday 8:00 pm
11.20-11.26 Change Leadership for the New Normal Recorded Lecture available in Canvas

11.28-12.3 Making Sense of Change Management Models Live Zoom Session, 11.28, Tuesday 8:00 pm

Recorded Lecture available in Canvas

12.4-12.10 Leading Change Simulation - GlobalTech
Discussion Forum1 due 12.10.17 11:59pm EST
Live Zoom Session, 12.12, Tuesday 8:00 pm
12.11-12.17 “Resistance to Change”
Team Case Analysis1 due 12.17 11:59 pm EST
Zoom Session – Tuesday 12.19 8:00 pm EST
12.18-12.24 Change is Not the Same as Transition
Discussion Forum2 due 12.22 11:59pm EST

12.25-12.31 BREAK
Live Zoom Session, 1.2, Tuesday 8:00 pm
Team Case Analysis2 due 1.4 11:59 pm EST
1.1-1.7/18 Challenges of Being a Change Agent
Final Exam - Any 2 hours between 12:01 am
1.5.18 and 11:59 pm 1.7.18

D503 – Environments of IB P. Roberto Garcia

Timeline for Team Project1
Step and Activities Who & How Schedule
• Schedule a synchronous team meeting (at least 2.5 hours) to conduct the TEAM by email, chat, conf. ASAP
simulation. Choose a collaboration platform that will allow you to work as a team call, video conf., etc.
and share a screen (Skype, Google Hangout, Zoom, Go to Meeting, whatever
works for you).

• Read the GlobalTech Player’s Guide and ExperienceChange Change Theory and Individually 11/21/17->
watch a brief presentation introducing the simulation. All of these resources will
be available in Canvas, Modules tab: Team Case Analysis1.
• Analyze the situation at GlobalTech by "interviewing" key personnel at the Individually 11/24/17->
company.

• Based on the GlobalTech interviews, conduct a force field analysis and identify the TEAM by email, conference 11/31/17
top three driving forces and top three restraining forces. The force field analysis call, video call, etc.
questions are below. One submission per team emailed to
daustrom@indiana.edu.
• Watch the recorded overview of the ExperiencePoint change management model Individually Prior to conducting
upon which the simulation is based. The video is available in Canvas, Modules: simulation
Week3, Team Case Analysis1.
• Conduct the simulation as a TEAM synchronously. Develop an implementation Online TEAM Work Session Anytime between 12/1/17
plan with the available change tactics and implement your plan. and 12/17/17

• Debrief the simulation and your virtual team dynamics. Answer the debrief TEAM by email, chat, conf. 12.17/17 11:59pm EST
questions below and submit your team’s answers via Canvas -- Team1. call, video conf.

D503 – Environments of IB P. Roberto Garcia