Professional Documents
Culture Documents
and Leadership
HOW SAVVY
ARE YOU?
1. You are on an airplane that suddenly hits extremely
bad turbulence and begins rocking from side to side.
What do you do?
A. Continue to read your book or magazine,
or watch the movie, trying to pay little
attention to the turbulence.
B. Become vigilant for an emergency,
carefully monitoring the stewardesses and
reading the emergency instructions card.
C. A little of both A. and B.
D. Not sure – never noticed
2. You are in a meeting when a colleague takes credit
for work that you have done. What do you do?
Do You Agree?
Pope John Paul II
Leaders need more
than ever to appear nice, and
renewed leadership agendas
it is no longer enough to lead by
are needed.
virtue of power alone.
Ataturk Gandhi
Emotional Intelligence does
not
it fit the
is no classic
longer historical
enough to lead by
models ofpower
virtue of leadership.
alone.
Today’s Training Will Help You
• Understand emotional intelligence and why it is
important to personal and professional success.
• Self-Motivation
• Empathy
Relate to Others
• Effective Relationships
Personal Benefits of
Emotional Intelligence
• Greater career success
• Better health
Professional Benefits of
Emotional Intelligence
• Effective leadership skills
• Improved communication
SELF-ALIGNMENT Self-Understanding
Resiliency
• Develop clarity of personal values, purpose and vision • Understand and adapt to your audience - helping others learn
• Develop and execute a personal strategy • Express intention clearly and concisely in written communications
• Demonstrate authenticity through behavioral alignment with • Build collaboration and clearly articulate intention in verbal communications
values and vision • Formal presentation skills
• Taking accountability for personal and leadership actions • Listen for understanding
SELF UNDERSTANDING: Resiliency • Manage flow of communication/information
• Willingness to jump in and get things started WORKING WITH OTHERS: Employee Development (Coach & Motivate)
• Seek opportunities for performance improvement and • Motivating employees to high performance
development
• Coaching for development and improved performance
• Build off of others ideas for the benefit of the decision
• Manage with appreciation/respect for diversity of individual values and
• Maintain appropriate, empowered attitude needs
• Persistence in managing and overcoming adversity • Delegate tasks as needed and with awareness of employee development
• Act proactively in seeking new opportunities opportunities
• Prioritization, time management • Select appropriate staff to fulfill specific project needs and responsibilities
WORKING WITH OTHERS: Interpersonal & Relationship Skills ALIGNMENT: Customer Orientation
• Understand and appreciate diversity of perspective and style • Understand and apply customer needs and expectations
• Participate and contribute fully as a team member • Gather customer requirements and input
• Demonstrate empathy and understanding • Partner with customer in gathering requirements, maintaining
communication flow and managing work
• Build trust and demonstrate trustworthiness
• Set and monitor performance standards
The 10 Leadership Competencies
ALIGNMENT: Strategic Business Acumen WORKING WITH OTHERS: Creating and Actualizing Vision
• Demonstrate ability to ethically build support for a perspective • Create a clear and inspirational vision of the desired outcome
you feel strongly about
• Align the vision with broader organizational strategies
• Holistic view - think in terms of the entire system and the
• Translate the vision into manageable action steps
effects and consequences of actions and decisions
• Communicate vision to enroll/enlist staff, sponsors and customers
• Operate with an awareness of marketplace competition and
general landscape of related business arenas • Influence and Evangelize (sales, negotiation)
• Manage budget and project progress • Understand cost/benefit and ROI of change initiatives
• Manage transition with employees - guiding and supporting the change
• Manage risk versus reward and ROI equations
process
• Balance established standards with need for exceptions in • Support staff in navigating transitional process/challenges through
decision-making organizational change
• Make timely decisions in alignment with customer and business • Demonstrate and build resilience in the face of change
pace
Self-awareness
“If you understand your own feelings
you get a really great handle
on how you’re going to interact
and perform with others…
Chuck Wolfe
President,
C. J. Wolfe Associates, LLC
ENERGY SOURCE
Extraversion Introversion
PERCEIVING FUNCTION
Sensing iNtuition
JUDGING FUNCTION
Thinking Feeling
LIFE STYLE ORIENTATION
Judging Perceiving
Your four-letter type represents a preference from each of the above
four dichotomies. Here are the sixteen possible combinations:
ISTJ ISFJ INFJ INTJ
ISTP ISFP INFP INTP
ESTP ESFP ENFP ENTP
ESTJ ESFJ ENFJ ENTJ
Calculating
Reflective
Factual
Mobile
Active
Firm
Independent
ALL!
Cooperative Calculating Restless Self-Willed
Hesitant Skeptical Alert Stubborn
Low-Key Variety-Oriented
Unsure Logical Demonstrative Obstinate
Undemanding Undemonstrative
Cautious Suspicious Impatient Opinionated
Matter-of-Fact Pressure-Oriented Unsystematic
Mild Incisive Eager Self-Righteous
Agreeable Flexible Uninhibited
Modest Pessimistic Impulsive Arbitrary
Peaceful Moody Impetuous Unbending
100 100
90 90
80 80
70 70
60 60
HOW 50 50 YOUR
YOU “PERFECT
ADAPT 40 40 PLACE”
30 30
20 20
10 10
0 0
Adapted Natural
Practicing Self-Awareness:
Covey’s Paradigm
Self-regulation
“If we are in a heightened state
of agitation or anger we cannot
make good decisions,
we cannot reason well.”
Christine Casper
Communication, Motivation
& Management Inc.
Sometimes when you are angry with someone, it
helps to sit down and think about the problem.
Practicing Self-Regulation:
• Accept responsibility for choosing your own emotional
responses.
Character Competence
•Integrity •Technical
•Maturity •Conceptual
•Abundance
•Interdependency
Mentality
Stephen Covey
Trustworthiness
Character Competence
•Integrity •Technical
•Maturity •Conceptual
•Abundance
•Interdependency
Mentality
Judgment
Stephen Covey
•Wisdom
(Emotional Bank Account)
DEPOSITS WITHDRAWALS
Seek First to Understand Seek First To Be Understood
Keeping Promises Breaking Promises
Honesty, Openness Smooth Manipulation
Kindnesses, Courtesies Unkindnesses, Discourtesies
Win-Win or No Deal Win-Lose or Lose-Win
Thinking Thinking
Clarifying Expectations Violating Expectations
Loyalty to the Absent Disloyalty, Duplicity
Apologies Pride, Conceit, Arrogance
Receiving Feedback and Not Receiving Feedback and
Giving “I” Messages Giving “You” Messages
SO?
SO!
If you’re a high level professional, you
probably needed an IQ of 120 or so simply
to get educated and get your job. But now it
is more important to be able to persist in the
face of difficulty and to get along well with
colleagues and subordinates (Emotional
Intelligence) than it is to have an extra 10 or
15 points of IQ. This holds true in most
professional occupations.