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HP OV NNM Platform
IP SNMP
Map Topology Object
2. Build network
Network
data
HP OV NNM Event Generation
• HP OpenView
– Allow the administrator to identify “Critical nodes”
– Will generate a trouble ticket request automatically
when it receives a node-down event for a critical node
• Remedy receives the HP OV ticket request
– Will generate a ticket if there is not already an open
ticket for the critical node - Help Desk Group is
notified
– Will increment a counter on the ticket if there is
already an open ticket - Help Desk Group is notified
about the increment