Efficiency

Getting work
done through
others Effectiveness

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Issue # 1 Principles of Management / BSG – 201
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Issue # 1 Principles of Management / BSG – 201
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 1. Division of Work: allows for job specialization. Work
should be divided among individuals and groups.

2. Authority and Responsibility: Authority right to

give orders. Responsibility involves being answerable
Whoever assumes authority assumes responsibility

3. Discipline: Common efforts of workers. Penalties

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Issue # 1 Principles of Management / BSG – 201
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved - Edited by Dr. Naseer Khan
 4. Unity of Command: Employees should have only
one boss.

5. Unity of Direction: A single plan of action to guide

the organization.

6. Subordination of individual interests to the

general interests of organization

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Issue # 1 Principles of Management / BSG – 201
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 7. Remuneration: An equitable uniform payment
system that motivates and contribute to success.

8. Centralization: The degree to which authority rests

at the top of the organization.

9. Scalar Chain: Chain like authority scale.

10. Order: The arrangement of employees where they

will be of the most value to the organization.

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Issue # 1 Principles of Management / BSG – 201
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11. Equity: The provision of justice and fair dealing

12. Stability of Tenure of Personnel

13. Initiative

14. Esprit de corps: Harmony, general good feeling

among employees

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Issue # 1 Principles of Management / BSG – 201
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved - Edited by Dr. Naseer Khan
 7
Issue # 1 Principles of Management / BSG – 201
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 Defining goals,
establishing
strategy and
developing sub
plans to choose
alternatives and
coordinate activities
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Issue # 1 Principles of Management / BSG – 201
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 • Deciding where
decisions will be made

• Who will do what jobs

and tasks

• Who will work for

whom 9
Issue # 1 Principles of Management / BSG – 201
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 Inspiring

Leading
Motivating

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Issue # 1 Principles of Management / BSG – 201
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 Monitoring
progress towards
goal achievement
and taking
corrective action
when needed
11
Issue # 1 Principles of Management / BSG – 201
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 Levels of Management
Top managers

Middle managers

First-line managers

Areas of Management 12
Issue # 1 Principles of Management / BSG – 201
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 Creating a context for change

Developing commitment
and ownership in employees

Creating a positive organizational

culture through language and action

Monitoring their business environments

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Issue # 1 Principles of Management / BSG – 201
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 Plan and allocate resources to meet objectives

Coordinate and link groups,

departments, and divisions

Monitor and manage the performance

of subunits and managers who report to them

Implement changes or strategies

generated by top managers
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Issue # 1 Principles of Management / BSG – 201
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 Manage the performance of
entry-level employees

Encourage, monitor, and reward

the performance of workers

Teach entry-level employees how to do

their jobs
Make detailed schedules and operating
plans 15
Issue # 1 Principles of Management / BSG – 201
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 Interpersonal Informational Decisional
Figurehead Monitor Entrepreneur

Leader Disseminator Disturbance

Handler
Liaison Spokesperson
Resource
Allocator

Adapted from Exhibit 1.4

Negotiator
H. Mintzberg, “The Manager’s Job: Folklore and Fact:.” Harvard Business Review, July-August 1975.
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Issue # 1 Principles of Management / BSG – 201
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 Technical Skills Human Skills

Motivation to
Conceptual Skills
Manage
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Issue # 1 Principles of Management / BSG – 201
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 Ethics

Knowledge
Management Diversity

MANAGER
Innovation Globalization

Customers E-Business

Chapter 1, Stephen P. Robbins, Mary Coulter, and

Nancy Langton, Management, Eighth Canadian Edition.
Copyright © 2005 Pearson Education Canada Inc. 18
Issue # 1 Principles of Management / BSG – 201
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved - Edited by Dr. Naseer Khan
  Administrative
Management

 Bureaucratic Goals:
Efficiency
Management
Consistency

 Scientific
Management

19
Issue # 1 Principles of Management / BSG – 201
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  Rules—formal guidelines for the behavior of
employees on the job

 Impersonality—employees are evaluated

according to rules and objective data

 Division of Labor—splitting work into

specialized positions

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Issue # 1 Principles of Management / BSG – 201
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 Fourteen
Principles of
Management
given by
Henry Fayol

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Issue # 1 Principles of Management / BSG – 201
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  Focuses on dealing effectively with the
human aspects of organizations

 Started in the 1930’s

 Emphasis on working conditions

 Workers wanted respect

 Workers formed unions to bargain

with management
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Issue # 1 Principles of Management / BSG – 201
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 23
Issue # 1 Principles of Management / BSG – 201
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved - Edited by Dr. Naseer Khan
 Problem or Situation

Important
Contingencies

Solution or Solution or Solution or

Action A Action B Action C
Source: Van Fleet, David D., Contemporary Management, Second Edition. Copyright © 1991 by Houghton Mifflin Company. 24
Issue # 1 Principles of Management / BSG – 201
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