((((((social Responsibility

Presented By :- Arun Kant Painoli

 Social Responsibility

Social Responsibility of business refers to what

the business does, over and above statutory
requirement, for the benefit of the society.
Corporate Social Responsibility (CSR) refers to
the moral responsibility of the business to the
society by the virtue of being a part of the society.
 1. toward customers/consumer

It has been widely recognized that customer satisfaction

shall be the key to satisfying the organizational goal.
To understand needs and wants of the customers.
To improve the efficiency of functioning of business so
as to ….
 Increase productivity
 Reduce prices
 Improve quality and services
 Smoothen the distribution system
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 Cont…

To undertake R & D, to improve quality and introduce

innovative product.
To supply goods at reasonable price.
To provide required after sale services.
To ensure product has no adverse effects on
consumers.
To avoid misleading customers by improper
advertisement.
To provide sufficient information about product
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 2. Responsibility toward employees

The successful organization depends to a very large

extent on the morale of the employees.
The payment of fair wages
The provision of best possible working conditions
The establishment of fair work standards and norms
The provision of labour welfare facility.
Arrangement for proper training and education of the
worker.
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 Cont…

Reasonable and proper chance for promotion

Proper recognition, appreciation and encouragement of
skills.
The installation of efficient grievance handling system.
An opportunity for participation in a management
decision.

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 3. Responsibility toward shareholders

A fair and responsible return on the capital invested by

them
A part in profit or bonus payment scheme
Political and economical security for investment through
stable govt. law
Knowledge about the working of an enterprise.
Fair amount of dividend or retained earnings.
Voting rights
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 4. Responsibility toward inter-Business

The social responsibility of business include a healthy

cooperative business relationship between diff. businesses.
Prevention of unfair and unethical competition and unfair
interference in the rival’s business.
Not to spread false rumors about rival’s product.
Not to show unethical advertisement.
Not to create artificial scarcity.
Businessman should adopt better designs, good advertisements,
quick and safe delivery with after sale services, reasonable
prices.
 5. Responsibility toward the Government

It will be a law abiding citizen.

It will pay its dues and taxes other state fully and honestly.
It will not purchase political support by unfair means;
It will sell his goods, commodities and services without
adulteration at fair and reasonable prices, and
It will maintain fair trade practices and refrain from
activities like restraint of trade
 6. Responsibilities Towards the Community

Major areas where business can and does contribute

towards community welfare
Taking appropriate steps to prevent environmental
pollution and preserve ecological balance.
Rehabilitation of population disabled by the business.
Assisting in over all development of locality.
Taking steps to conserve scarce resources
Improving the efficiency of business operation.
Contributing to R&D
Development of backward areas
 Industrial Aid to Education in Urban Areas

5 forms of educational aid

1. Cash contribution to educational institutions;
2. Scholarship and loans to undergraduate students;
3. Contribution of material and equipments to educational
institutions;
4. Teaching aids for students and teachers;
5. Contribution of company manpower;
 Social Audit on Factual Assessment

‘social audit’ means a comprehensive evaluation of the

way a company discharges all its responsibilities to
shareholders, customers, employees, community and the
government.
Green management
Jet airways