Guidelines for Peer Mode

• Consider interdependence
– And your interactants dependence on you
• Realize and express unity of purpose
• Realize differences in aims & priorities
– Aim for mutual gains
• Assess private agendas & synergies
• Persuasion, compromise, “tit for tat”

“Establishing and Sustaining Effective Managerial Interaction:

Insights and Guidelines from Experience”
AUEB International MBA, 2017
 Guidelines for Subordinate-Superior Mode

• Controlled by the Superior

– So depends on compatibility
– But informal power exists (interdependence)
• Ponder on the WHAT
• While conducting
– Be relaxed, self confident & open as you can
– Constantly monitor Emotional Temperatures
– Instead of opposing ask for advice
– Be prepared to give entitlement to your boss to save face
“Establishing and Sustaining Effective Managerial Interaction:
Insights and Guidelines from Experience”
AUEB International MBA, 2017
 Guidelines for Declining
You sometimes have to say NO
•Consider the implications
•Pros & cons
•Who will be hurt

•Consider the HOW

•Refusal => guilt
•Verbal and Non Verbal behaviour

•Refuse but not insult

•Aim at the request, not the person

•Enable “face saving”

•Avoid public declines

•Consider alternatives
•Accept partly
“Establishing and Sustaining Effective Managerial Interaction:
Insights and Guidelines from Experience”
AUEB International MBA, 2017
 Procedural Memory
Mechanical Memory
• Procedural memory is a subset of implicit memory
•Also referred to as unconscious or automatic memory
•Uses past experiences to remember things without thinking about them

• A part of the long-term memory

•Does not involve conscious thought
• Responsible for knowing HOW to do things
•eg: walking, talking, driving, riding a bike

• So if the guidelines appear numerous/detailed/pedantic

• Once you adopt the mindset of Mutuality, the Guiding Principles
will become part of your “procedural memory and you will gradually
use them automatically without having to think
• in the meantime use the Guide

“Establishing and Sustaining Effective Managerial Interaction:

Insights and Guidelines from Experience”
AUEB International MBA, 2017