Extension

 Career change & cost

 Career bottleneck

 Career boredom / job burnout

 Career counseling
 Presentation
 Can you contribute more ideas on the
topic about career?

- -- G 1
 Presentation Assessment
Time 3-4 minutes / Student  
1. Organization 25 points

2. Language 25 points

3. Delivery (body 25 points

language, visual aids,
effectiveness)
4. Team spirit 25 points
 Notice
 Mid-term Exam
 Date: April 25/26 (Sat./Sun.)

 Time: 1 hour
 Mid-term Exam
Skill focus percent Item type Number of items
age
1 listening 20% Multiple 1 extract (listen
choice twice), 10
questions
2 Reading 20% Multiple 2 passages,
choice 10 questions
3 Grammar 20% Multiple 10 items
choice
4 Vocabulary 20% Multiple 20 items
choice
5 Functions 20% Multiple 10 items
choice

The final exam will include the self-study sections of all units.
 Homework
 Case Study Report

 A Memo
 Report
Paragraphing

Main Points and Layout

supporting ideas Report (heading, bullets, etc. )

Linking words and phrases

Essential Report Writing Phrases
 Introduction
This report aims/sets out to….
The aim / purpose of this report is to….
 Findings
The key finding are listed / outlined below.
It was found that….
 Conclusion (s)
It was decided / agreed that….
No conclusions were reached regarding….
 Recommendations (s)
It is suggested / proposed / recommended that…
We (strongly) recommend that…/ It would be
advisable that…
 Formal Report
 Title
 Terms of Reference

 Procedure

 Findings

 Conclusions

 Recommendations
 Example
 Report: The best Sales Manager candidate
 Introduction
The aim of this report to decide who is the best
candidate for the sales manager in Fast-Track. It
is based on the group discussion and analyzing of
their profiles.
 Findings
It is clear that …..
 Recommendations
In order to ….
 Conclusion
It is felt that….
 Memo
 Memorandum
 Frequently used inside companies
 For the purpose of delivering orders, suggestions,
information, notices, assessment and so on.
 Concise, clear-cut, businesslike, efficient
 To / From / Subject / Date
 Arrange the points in logical order
 Initials in the end
 Example
 P 131
“Bad Ideas don’t get better online”
SELLING
ONLINE
 Discussion
 Do you have the experience of online
shopping?

 Please list out the differences and

similarities between online selling and high
street retailing.

 Payment; Delivery; Convenience; Variety;

Price; Experience; …..
 Presentation
 For Group 2

 Topic: What makes a successful online shop?

 Topic: A plan for your online shop.

 For other students

 Find the secrets for making a quick order for

the online shops.
 Negotiating Skills
 Purpose: Reaching agreement (win-win)

 Useful Language: P19

 Negotiating plan & Negotiating tactics

 Useful Language
 Question – indirectly
How about / what about… / Could you…
Will it be possible for you to….
Are there any alternatives?

 Statement – directly
I’m sincerely hoping….
We’d like to / prefer to …

 Making concessions
If I have to finish…. I….
That will be ok, as long as I get the payment in advance.
 Negotiating plan &
Negotiating tactics
 Affirmation + but / however….

 Pay attention to his words and his manner

 Try to figure out his bottom line

 Be clear what you want.

 Situation: Michelle, from a chain bookstore,
is negotiating with a web designer who is
bidding on a price to design her website
 Look at the chart in section B. Discuss what
you think you might here in the recordings.

 Now, Listen to the recordings and complete

the chart on page 18
Negotiating point What Michelle What the designer What they agree
wants wants on
Schedule for One month, One month,
setting up the by the end Two months fewer pages
website of July

Payment terms Fixed

$50.00 per $6,000 (half
amount: hour in advance)
$6,000.00
Website design A large number Two covers
One big
of covers on
every page
image per page
 Listen to the second conversation again.
Fill in the blanks. Check your answers
with a partner.

1. will you agree 6. offer

2. priority 7. mind if I

3. agreed 8. as long as

4. normal fee 9. How about

5. we’d prefer 10. agree to

  Listen to the third conversation again.
Note down all the expression for both agreeing
and disagreeing. Decide whether they express:
 a) strong agreement/disagreement
 b) polite agreement/disagreement
 c) hesitant agreement/disagreement

 In groups, ‘score’ each others expression

ratings. See how many you agree on, and
discuss the one’s you disagree on.
 Check your expression ratings.
D Now, the design of the website. Will we
have book covers on it?
M Absolutely(1). I’d like to display a large
number of book covers on every page.
They’d really attract people’s attention.
What do you think? 1. strong agreement
D It’s a bit too much, I’d say(2). A lot of
pictures takes too long to download. I’d
2. polite disagreement
prefer one big image. How about that?
M Mmm, I don’t know(3)… People like to see
the book covers. It draws them into the 3. hesitant disagreement
website, believe me.
D Maybe you’re right(4). How about two 4. hesitant agreement
covers per page, then?
M OK. That sounds reasonable(5). How, what 5. polite agreement
else do we need to discuss before you get
started?
 ROLE PLAY
 A representative of a website maintenance
company is meeting the manager of a company
to negotiate a contract.
 The student playing the website rep: use the
info on page 136
 Company manager: use the info on page 138

Useful terms and expressions:

 Use the Useful Language on the bottom of page 19 to help
you in your role playing.
CASE STUDY: Lifetime Holidays

 A holiday package company wants

to team up with an online business.

 Students: Read background information

on pg 20 in your textbooks. Underline
any important information
 Complete the information table on the
next slid in groups. Some of the
information can be inferred, even if it
is not specifically state.
CASE STUDY: Lifetime Holidays
Lifetime Holidays Direct Sun
Type of Holiday Package holidays
Low-budget
(all prices)

Product range Large catalogue of Small range of

package holidays destinations. Arranges
(wide range of flights accommodations,
destinations) car hire and insurance
Sales outlets (s) Many high street shops Website

Existing Customers Mainly over 50 years old

‘Good’ customer base
(wide range of age
groups)
Goals Wants to appeal to wider Wants a bigger catalogue
age group (especially 30- of holidays to offer, and
50), and join with an join with a bigger
online company organization
Condition of Failing demand Good customer base
business
CASE STUDY: Lifetime Holidays
 STAGE 2: ROLE PLAY

 Students: In groups of 4-6, prepare to

negotiate as either:
 a) a director of Lifetime Holidays pg 138
 b) a director of Direct sun pg 141

 Read your role cards and take some time preparing

your ‘angle’ on the negotiations
 Then, follow the ‘Agenda’ on the bottom of pg 21,
negotiate each point. Try to reach an agreement on
some kind of joint venture.
 Practice utilizing phrases that show different levels
CASE STUDY: Lifetime Holidays
 STAGE 2: ROLE PLAY

 Practice utilizing phrases that show different

levels of agreement/disagreement,
i.e.: strong, polite, hesitant
 Don’t forget, most agreements involve
Compromise!
 HOMEWORK 1: As either director, compose
an e-mail to the person you negotiated with,
summarizing what you agree upon. Send that
email to...
 Preview Unit 3
 Go online and find what
you consider a
well designed eCommerce web page in English.
 Make note of what services it offers customers online
(payments, catalog, customer service, secured
transactions, etc...)
 Compose a 150 word + paper explaining why you think this
company’s website is an successful, and what a successful
eCommerce website should be like.
 Try to use appropriate vocabulary and provide the address
of the website