Vision Statement

• To be the independent regulator respected logistics company for the

Worldwide healthcare by managing high classes delivery services
through objective, accurate, and timely regulatory analyses and
decisions then, now and forever.
 Objective of The Company
• To serve global healthcare services by serving the logistics needs of
customers, offering excellence and value in all that we do.
• Offering fairly priced, fastest delivery services in the world.
• Providing excellent customer services.
• Increase efficiency of the company and become the most relevant
company that serve the delivering services.
• Set up high quality jobs and career for Malaysian employees,
including affordable salary and benefits.
• to be profitable company in Malaysia.
Goals and plans
• Strategic goals and strategic plans
• tactical goals and tactical plans
• Operational goals and operational plans
 Strategic goals Strategic plans Tactical goals Tactical plans Operational goals Operational plans
(Top manager) (Middle manager) (Lower manager)

Zero complaints of the 1. Find the root of the problem 1. Costumer complains 1. Improve the 1. solve the 1. Offer a
costumer over 5 years 2. Reward customers for their reduce every year services company solution.
feedback 2. Take a quick complain within 2. Put our self in
action after the 24 hours. their shoes.
complaining
To achieve profitable growth 1. Hire the right people 1. The profit gain of the 1. Create a better 1. Gain new 1. Know the
over 5 years 2. Paid Advertisements company is maintain working customers customer in
every month. environment for everyday. manner.
the team. 2. Give
2. Highlight offers, incentives to
features, existing
promotion customers
Expanding the delivery 1. Establish Close 1. Gain relationship with 1. Identify Shared 1. Build Trust 1. Develop and
services Globally in 10 years Relationships with Local local business within a Goals and Values within the improve
ahead Businesses year. 2. Schedule department interpersonal
2. Build a solid foundation Brainstorming skills.
Time 2. Display
competence
in job.
Increase number of followers 1. Follow Legitimate, 1. Increase new number of 1. Keep Content 1. Interact and gain 1. Quick
and like on social media by Relevant Accounts social media follower Consistent new follower respond to the
100 K in 2021. 2. Promote promotion using every month. 2. Identify the everyday follower
hashtag Content that comment.
Followers Want 2. Post
Frequently
References
• Chmidt, Günter , Wilhelm, & Wilbert. (2000). Strategic, Tactical and
Operational Decisions in Multi-national Logistics Networks: A Review and
Discussion of Modeling Issues. International Journal of Production
Research.
• Hofstrand, D. (2016). Vision and Mission Statements a Roadmap of Where
You Want to Go and How to Get There. Retrieved from Jowa State
University: https://www.extension.iastate.edu/agdm/wholefarm/html/c5-
09.html
• Let’s define Strategic, Tactical and Operational planning. (2014). Retrieved
from Riskope: https://www.riskope.com/2014/04/03/lets-define-strategic-
tactical-and-operational-planning/