ACKNOWLEDGEMENT

It is a matter of great pleasure to

acknowledge that I, has successfully
completed my project under the able
guidance of reverend Mr.Amit Sharma
and Rita Mam.I take this opportunity to
acknowledge the arduous work done
by my team mates, in enthusiastically
making the project.
I sincerely extent my heartiest
gratitude to my respectable guides.
• A Hotel is a place used for
relaxation or recreation,
attracting visitors for
holidays or vacations. Hotels
are places, towns or
sometimes commercial
establishment operated by a
single company. Such a self-
contained Hotel attempts to
provide for most of a
vacationer's wants while
remaining on the premises,
such as
food,drink,lodging,sports,ent
ertainment, and shopping.
• A Management is a business and
human organization activity is
simply the act of getting people
together to accomplish desired
goals. Management comprises
planning, organizing, resourcing,
leading or directing, and
controlling an organization (a
group of one or more people or
entities) or effort for the purpose
of accomplishing a goal.
Resourcing encompasses the
deployment and manipulation of
human resources, financial
resources, technological
resources, and natural resources.
Hotel management involves dealing with people throughout the day
- with guests and colleagues in your own and other departments. The
work culture involves good teamwork and leadership. Hotel
management is primarily concerned with food and living space, the
boarding and lodging needs of the guests, and more importantly their
comfort, at all times.
Broadly speaking, there are
four core operational areas
in a hotel: Food Production, Food Production
Food and Beverage
Services, Housekeeping and
Front Office. Food and
Hotel
Housekeeping
Management
Beverage Services

Front Office
• When a customer telephones the hotel.
• The receptionist, checks the booking log
for an available room.
• Which he offers to the customer, along
with the price.
• If the customers is happy with that room.
• Receptionist fills in a booking form with
the customer’s name, address and
telephone number, and the dates, room
number, room occupancy and price of the
booking.
• Then updates the booking details to the
customer’s.
Customer Receptionist
1. Give customer
details, date and 2. Check Booking
requirements Log to find
3. Availability suitable vacancy
and price and price
4. Yes/No
If Yes Booking Log
Booking Form 6. Fill in:
Booking Details
5. Fill in:
Customer ID
Customer Details
7. Original to Booking Details Booking Form File
Customer Price
8. File copy
India’s hotel industry is increasingly being viewed as
investment-worthy, both within the country and outside, and
several international chains are keen
. We anticipate that, over the next three-five years, India will
emerge as one of the world’s fastest growing tourism
markets.
“A major reason for the growing demand for
hotel rooms is the underlying boom in the
economy, particularly the growth in the IT and
ITES industries. The overall growth outlook
appears buoyant and much of this growth will be
driven by the BPO explosion, IT, Telecom and
energy sectors,” says John Toomey, director,
marketing (India), Marriott International Inc. 

“On an average, we have been adding about three to

four hotels each year,” says Ajoy Misra of Indian
Hotels. The Oberoi Hotel Group is planning a 437-
room hotel at Bandra Kurla Complex in Mumbai
(2007), besides hotels in Bangalore, Gurgoan, Pune
and Hyderabad. 
The average employee to room ratio is 1.8 in hotels in India,
across all the categories, except in the three-star category,
where the ratio drops to 1.5 per room. As new rooms are
being added, the manpower requirement of the hotel
industry is also increasing. It is further reported that jobs
in accommodation and food services as a whole are expected
to increase by 17 percent between 2004 and 2014. 

More and more students are opting for hotel

management courses as the career prospects are
improving by the day. The hospitality sector is
rapidly expanding and the demand for well-trained
manpower is constantly on the rise. With the
Indian economy poised to become a service
industry powerhouse, the demand for
professionals in this sector is going to spiral
upwards.
With the Indian hotel industry capturing the attention of the world, let us
understand its strengths, weaknesses, opportunities and threats.
Strengths Weaknesses
India’s rich culture heritage Poor support
Demand–Supply gap infrastructure
Government support

Threats
Opportunities Event risk
Increasing
Rising Income competition
Open Sky benefits
New business
opportunities
• The boom in the tourism
industry has resulted in the
immense growth of hotel
industry.
• Now these days Well-qualified
hotel managers are now in
ever increasing demand in
cities and tourist resorts
across the globe and so the
acquisition of the relevant
skills, and evidence of those
skills, can provide for an
exciting and very rewarding
career in the widest choice of
locations.
 Do you love people and understand them? Do you like
catering to the needs of others? If you have good
communication skills and an outgoing attitude, then the
hospitality industry is a highly recommended career
option.
However, being part of the world's most dynamic and
exciting industry is not for everyone, you have to be
ambitious, creative and have the passion to work in an
industry
Some of that’s constantly
the personal generating
skills essential new ideas.
to succeed in the
Hotel Industry are:
An interest in food and changing styles
A friendly and outgoing disposition
Good communication and interaction skills
Good organising abilities and an eye for detail
Pleasant and cheerful personality
 Skills for Housekeeping
•Excellent problem-
solving skills
•Strong ability to grow
and learn
•Ability to multi-task
Skills for Front Office
Management •Good know-how of
various equipments
-Strong communication skills
•Alert Behaviour
-Good command over English, and
other preferred languages
-Ability to be on your feet for long
hours
-An energetic and cheerful
Skills for Food
Production
Skills for Food and
•Good knowledge of food Beverages Services
and constant update of
trends in national and •Pleasant personality
international cuisines •Knowledge of foreign
•Interest in cooking, as language(s)
the work hours are long •Good command over English
•Ability to have a good •Ability to communicate
focus on quality, effectively, both verbally and
production, sanitation in writing, to an array of
and food cost controls diverse internal and external
clients
•Ability to establish, maintain
and enforce consistently high
 Class 10 Study Route

Vocational Courses
(Housekeeping/Front
(Housekeeping/Front Office/
Office/ Food
Food Craft)
Craft)

Class 12
Job (Any Stream)

Study
Study in
in India
India Study
Study Abroad
Abroad

IELTS/ TOEFL
Entrance

Degree/
Degree/ Graduation
Graduation Apprenticeship
Apprenticeship Bachelors
Bachelors in
in
Diploma
Diploma in
in Program
Program in
in International
International B.Sc B.A
Hotel
Hotel Hotel
Hotel Business
Business
Management
Management Management
Management

Job IELTS/ GMAT/TOEFL

MBA PG
PG in
in Hotel
Hotel Job as an Executive/
Management
Management Management Trainee MBA
MBA in
in
Hotel
Hotel &
& Tourism
Tourism M.Sc/ PG Job
Management
Management Diploma

Job
 North Zone

South Zone
 East Zone

West Zone
With the Indian Hospitality sector witnessing a boom
that promises to stay, the employment opportunities
are on a rise. The current demand for manpower in this
industry is enormous. Moreover, the diversity of roles in
hotel management is greater than in any other
profession. Hotels require trained staff for all these
departments
Food Production

Hotel
Food and
Beverage Management Housekeeping
Services

Front Office
Professional
management
training to help you
to achieve a truly
rewarding career
working in an
exciting hotel
industries
 Front Office
Management

Trainee (0-2 years)

Front Office
Executive
(1-3 years)
Shift Leader (2-4
years)

Assistant Front
• In business, front office Office Manager (4-
refers to Sales and 7 years)
Marketing divisions of a
company. It may also refer to Front Office
Manager (5-8
other divisions in a Company
years)
that involves interactions
with customers.
Housekeeping in a hotel is a very Housekeeping
physically demanding job that
includes many varied tasks. The Senior Room Boy
(0-1 years)
actual amount of work depends on
the size of the room and the number Floor Supervisor
of beds. A housekeeper needs (1-3 years)
between fifteen and thirty minutes
to do one room. The housekeeping Assistant Executive
Housekeeper (4-7
department is in charge of the years)
following tasks: Executive Housekeeper
Making beds (7-10 years)
Tidying rooms
Cleaning and polishing
toilets, taps, sinks,
bathtubs and mirrors
Washing floors
Removing stains
Vacuuming
Food Production
Food Production is an operating
Associate Chef- II system and the quality of food that a
(0-2 years) hotel delivers to its customers is a
key part of its product offer.
Associate Chef- I Therefore, chefs play a vital role
(2-3 years) in the hotel set up. The
reputations of hotels ride on
Chef (3-4 years) food quality and thus food
production operations are a
Sous Chef (4-6 critical issue.
years)
Head Chef (6-7
years)
Assistant Executive
A career in Food Production involves
Chef (7-9 years) administrating the procedures used in
quantity food production management
Executive Chef including quality control, food costing,
(9-10 years) work methods, menu planning, food
production systems and service.
Food F&B services and related areas employ
Food &
& Beverage
Beverage
Services bartenders, waiters and waitresses who
are at the front line of customer service
in restaurants, coffee shops and other
Steward (2-4 food service establishments.
years)
There is substantial movement in and out of
these occupations because education and
Captain (4-6 training requirements are minimal and
years)
the predominance of part-time jobs is an
attractive option to people seeking a short-
Assistant term source of income rather than a career.
Restaurant
However, keen competition is expected for
Manager (6-7
years) the posts of bartenders, waiters and
waitresses, and other F&B service jobs in
Restaurant popular restaurants where potential
Manager earnings from tips are greatest.
(7-9 years)
A graduate can join in the variety of roles to begin with
his career. Some of the work roles are given below for
reference.
Management Trainee in Hotel and Allied Industry
Hospitality Executive
Kitchen Management/House and Institutional Catering
Supervisor/Assistant
Faculty in Hotel Management/Food Craft Institutes
Cabin Crew in National and International Airlines
Catering Officer in Cruise lines/Ships
Marketing/Sales Executive in Hotel/Multinational Companies
Customer Service Executives in Banking /Insurance and other
Service Sectors
Manager/Supervisor in Tourism Development Corporations
Entrepreneurship opportunities and many more
BHM - Bachelor of Hotel Management

DHM - Diploma in Hotel Management

BHMCT - Bachelor of Hotel Management and Catering

Technology

DHMCT - Diploma in Hotel Management and Catering

Technology

PGDHM - Post Graduate Diploma in Hotel Management

General Managers: They have responsibility for all
operations at a hotel. They exercise a lot of authority within
parameters set by the hotel owner or the executives of the
whole chain. This authority can extend to setting prices,
creating budgets that allocate resources to different
departments, approving spending, and setting standards for the
quality of service, including quality of staff, food, amenities,
décor, and event planning.

Resident Managers: These are on-call all day because

they live in the hotel. They are called on to resolve problems
and respond to emergencies. However, they sometimes work a
normal forty-hour workweek and make sure the hotel runs
smoothly. General managers can also be resident managers.
Executive Housekeepers: They make sure that
everything in the hotel, from the foyers and fitness
rooms to the guest rooms to the conference rooms are
maintained and clean. They are also in charge of the
housekeeping staff, including training and scheduling,
and keeping supplies stocked.

Front Office Managers: They are responsible for the

front desk. They check customers in, make
reservations, and assign rooms. They also take care of
guest’s needs, deal with complaints, and make
adjustments to the bill. They are in charge of the front
desk even when they aren’t present, so they oversee
and train the front desk staff.
Convention Services Managers: Many hotels
host business conventions, special events, and conferences.
Convention Services Managers work with the client company
and the various operations of the hotel to make arrangements,
like the number of rooms needed, scheduling conference rooms,
and helping plan itineraries. They are also on hand during the
event to make sure that everything goes as planned and to
make adjustments when they don’t.

Assistant Managers: They help the general or resident

manager manage the hotel’s daily operations. There might be a
number of assistant managers who are responsible for any
number of things from managing staff, accounting, taking care
of paperwork, hiring, marketing, making sales, purchasing,
coordinating security, keeping up with maintenance, and caring
for recreational facilities
 The salaries of
hotel
employees
have increased
by 20 to 25
percent in the
last one year
alone.
This   to hotels
is due
competing with other
sectors such as the
booming retail and fast
food industries for
unskilled and semi-
skilled labour, the
employment costs are
rising with workers
demanding higher
The importance of PR is
expected to grow, more so as
globalisation has revolutionised
the business environment.
Courtesy the hands-on
experience of hotel
management professionals,
they can get easily acclimatised
to the hectic schedules of the
PR industry.
Also, quick thinking, being able to work under
pressure, an outgoing personality and excellent
communication - skills which you acquire as a hotel
management professional will help you build a
successful career in the PR industry. 
 Event Management is a multi-million-dollar
industry, growing rapidly, with thousands of
mega shows and events hosted regularly.
On the professional side, event management
is a glamorous and exciting profession that
demands a lot of hard work and dynamism.

As a professional with a background in the hospitality

industry, you may already possess the skill sets and experience
needed to manage events (parties, conferences, etc.) and a
career in Event management would be essentially, an extension of
your present role.
 A consultant is a subject-matter expert who
provides his skills to a client for a fee.

A Hotel Consultant can work

independently or as a team player. A
Hotel consultant can also choose
his area of specialisation – such as
Housekeeping, F&B to name a
few.
 "There will be a requirement of about 10
million people in the travel Industry in India.
The industry needs manpower, which is highly
qualified, has leadership qualities and a quest
to lead the Indian tourism industry," says
Kamal Hingorani, vice-president and head,
Kuoni Academy of Travel.

A good know-how of the hospitality sector

coupled with a pleasant personality, a flair
for language and excellent communication
skills make for a winning combo and will help
you soar high in the travel and tourism
sector.
Sanjeev Kapoor
Restaurant Consultant, Celebrity Chef

Sanjeev Kapoor, Chef Extraordinaire, TV show host,

author of nine best selling cookbooks, restaurant
consultant and winner of several culinary awards!
He has successfully carved a niche for himself in
the hearts of Indian cuisine aficionados.
Names of Advance Type of Room Room No
customers Booking taken
     

Ashish gupta Y D 101

Rishabh Jain Y C 303
Bharat Jain N A 201
Rohit Agarwal N B 402
Adit Mittal N D 102
Bhupesh Goyal N D 103
Mudit Sharma Y A 202
Rahul sangvi Y B 401
Abhishek Goel N C 301
Nikunj Khanna N B 403

CLICK TO KNOW FACILITIES AVAILABLE IN DIFFERENT TYPES OF ROOMS

ROOMS OF   ROOMS OF   ROOMS OF   ROOMS OF
TYPE A TYPE B TYPE C TYPE D

(FROM 201-210) (FROM 401-410) (FROM 301-310) (FROM 401-410)

SEMI DELUXE DELUXE ROOM FAMILY SUITE DELUXE FAMILY SUITE

TELEVISION TELEVISION TELEVISION TELEVISION

NON AC AC NON AC AC

  REFRIGERATOR   REFRIGERATOR

FARE RS 1000 FARE RS 1500 FARE RS 1800 FARE RS 2500

             BACK
NAMES DISC CHECK IN CHECK OUT NO OF RENT TOTAL FOOD TOTAL DISC NET
OUNT DAYS PER RENT BILL OUNT AMOUNT
STAYE DAY RECEIVA
D IN BLE
HOTEL

    TIME DATE TIME DATE              

Ashish gupta 10 9.00A 12/9/20 10.00 15/9/200 3 2500 7500 2000 9500 750 8750
M 08 AM 8
Rishabh Jain 10 3.00P13/9/20 11.30 18/9/200 5 1800 9000 4200 13200 900 12300
M 08 AM 8
Bharat Jain 0 2.00P14/9/20 9.00A 16/9/200 2 1000 2000 1000 3000 0 3000
M 08 M 8
Rohit 0 5.00P14/9/20 10.30 15/9/200 1 1500 1500 500 2000 0 2000
Agarwal M 08 AM 8
Adit Mittal 0 10.00 15/9/20 11.45 18/9/200 3 2500 7500 1200 8700 0 8700
AM 08 AM 8
Bhupesh 0 2.00P15/9/20 11.50 17/9/200 2 2500 5000 840 5840 0 5840
Goyal M 08 AM 8
Mudit 10 9.30A 16/9/20 8.45A 22/9/200 6 1000 6000 4000 10000 600 9400
Sharma M 08 M 8
Rahul sangvi 10 6.00P16/9/20 9.00A 21/9/200 5 1500 7500 3200 10700 750 9950
M 08 M 8
Abhishek 0 4.30P25/9/20 9.30A 27/9/200 2 1800 3600 900 4500 0 4500
Goel M 08 M 8
Nikunj 0 3.15P27/9/20 10.30 29/9/200 2 1500 3000 700 3700 0 3700
Khanna M 08 AM 8
                        BACK
 
THANK YOU