MASTER OF SCIENCE IN IT

MANAGEMENT

“Enterprise IT Governance and Service

Management” Document Structure.

Bogotá D.C., June 12th 2017

Enterprise IT Governance and Service
Management Document
1. Introduction
1.1. Brief Description of COBIT 5.
1.1. Brief Description of ITIL v3.
1.2. Enterprise Description (Mission, Vision, Strategic Plan).
1.3 Operation Description of the Organization and IT Services to be managed.
1.4. IT Area Alignment with the Organization's Strategic Plan.
2. COBIT 5 Fundamental Principles and IT Governance State of the Organization.
2.1. Principle No. 1: Meeting Stakeholder Needs.
2.1.1. Principle No. 1 Description.
2.1.2. IT Governance State in the Organization in accordance with Principle No. 1.
2.2. Principle No. 2: Covering the Enterprise End-to-end.
2.2.1. Principle No.2 Description.
2.2.2. IT Governance State in the Organization in accordance with Principle No. 2.
2.3. Principle No. 3: Applying a Single Integrated Framework.
2.3.1. Principle No.3 Description.
2.3.2. IT Governance State in the Organization in accordance with Principle No. 3.
2.4. Principle No. 4: Enabling a Holistic Approach.
2.4.1. Principle No. 4 Description.
2.4.2. IT Governance State in the Organization in accordance with Principle No. 4.
Enterprise IT Governance and Service
Management Document

2.5. Principle No. 5: Separating Governance From Management.

2.5.1. Principle No. 5 Description.
2.5.2. IT Governance State in the Organization in accordance with Principle No. 5.
Enterprise IT Governance and Service
Management Document
3. Life Cycle Phases of Services supported in IT Infrastructures according to ITILv3 and
Management Status of these Services in the Organization.
3.1. Phase No. 1: Service Strategy.
3.1.1. Phase No. 1 Description
3.1.2. Phase No. 1 and its processes Implementation Status for the Management
of IT Services in the Case Study Organization.
3.2. Phase No. 2: Service Design.
3.2.1. Phase No. 2 Description.
3.2.2. Phase No. 2 and its processes Implementation Status for the Management of
IT Services in the Case Study Organization.
3.3. Phase No. 3: Service Transtion.
3.3.1. Phase No. 3 Description.
3.3.2. Phase No. 3 and its processes Implementation Status for the Management of
IT Services in the Case Study Organization.
3.4. Phase No. 4: Service Operation.
3.4.1. Phase No. 4 Description.
3.4.2. Phase No. 4 and its processes Implementation Status for the Management of
IT Services in the Case Study Organization.
Enterprise IT Governance and Service
Management Document

3.5. Phase No. 5: Service continuous Improvement.

3.5.1. Phase No. 5 Description.
3.5.2. Phase No. 5 and its processes Implementation Status for the Management of
IT Services in the Case Study Organization.
Enterprise IT Governance and Service
Management Document

4. Design of an IT Governance Implementation and/or Improvement Strategy in the Case

Study Organization using COBIT 5, involving IT Services Management under the ITILv3
Framework.
4.1. COBIT 5 GEIT (Getting Started with Governance of Enterprise IT) Framework.
4.2. COBIT 5 Separating Governance From Management Principle and IT Services
Management Implementation using the ITILv3 Framework.
4.3. Life Cycle Implementation for the Use of COBIT 5 in the Case Study
Organization.

5. Conclusions.

6. Bibliography.
Enterprise IT Governance and Service
Management Document

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