• Topic:-

INTRODUCTION
The importance of listening in communication is
enormous.
People often focus ontheir speaking ability believing
that good speaking equals goodcommunication.
The ability to speak well is a necessary component to
successful communication.The ability to listen is
equaly as important.
There are some barriers for listening,which willeffect
the listening process.
Anything that creates a hitch/snag in the process of
communication can be termed as aBARRIER.
Broadly, barriers are caused by a speaker, listener or
the location.
•FOLLOWING ARE THE MAJOR BARRIERS TO
LISTENING

 Ambiguity in the mind of the sender about the message.

 Inability to convey the message as per the need and
level of the receiver.
 Inappropriate use of medium to convey the message.
 Lack of understanding about the cultural differences of
the listener.
 Lack of the interest or inattentiveness of the receiver.
 Listening with precoceived ideas or a prejudiced
mindset.
 Physical discomfort in terms of seating arrangements,
hunger, thirst or nature’s call.
 Noise e.g. Vehicles or murmur among the audience.
Barriers to effective listening :-

Physical Barriers
Socio-Physiologycal Barriers
Noise
Lack of planning
Wrong/unclarified assumptions
Linguistic Barrier
Cultural Barriers
Emotions
Time & Distance
Environmental Barriers
• Physiological Barriers
 Emotional states which are brought to the communications or result
from it can come between what is being said and effective listening and
understanding.
 For example:

1. OwnAnxiety

2. Anger

3.Frustration –
inability to put across
ideas
• Physical Barriers
 The physical conditions of the listener can affect concentration and
restrict the amount of information takenon.
 For example :

2. Hearing
impairment
3. Tiredness
1. Headache

4. Discomfort, pain, illness 5. Pooreyesight

• Linguistic Barriers
 Linguistic barriers derive from the speaker and make it
difficult for them to be listened to. They can be summarized
as follow:

2.Monotonous
voice
3.Inappropriate
1. Jargon or tone
Specialist language
4. Hasitantmanner

5. Badly organized material 6. Complexsentances

7. Complexvocabulary
• Environmental Barriers
 The following, if encountered, can mae usswitch off from what isbeing
said, to allow our minds to temporarily concentate on our surroundings :

3. Uncomfortable
seating
1. The room too 2. The lighting too
hot or too cold. bright or too dim.

4. Smells 6. Noise
5. Infrastructure
• Do’s and don’ts of Good Listening
• Do’s of Good Listening:
• Give the person your full attention. Tell that person
that you care and are glad that s/he is talking with
you. Share your concern for the person’s safety.
• Help the person feel more safe and in control.
Encourage the person to talk about her/his feeling.
• Validate the person’s feelings. Repeat back in your
own worked what you heard the person say. Ask
helpful questions. Validate the persons feeling by
indicating that you understand them.
• Normalize the person’s feelings by explaining that
other people sometimes feel like s/he does.
• Let the person know that s/he is not bad, weak, or
selfish because s/he has these feeling and is
thinking about suicide and that the feeling are
important to talk about.
• But also be clear that you do not want the person
to harm her/himself, and you are there to help.
• Don’ts:
• Barriers to Communication Do not interrupt. Do not
judge. Do not say the person’s feelings or actions
are unimportant, overreacting or wrong. Do not tell
the person what to do. Do not try to solve the
person’s problems. Do not provoke guilt about how
the person’s family and friends might feel. Do not
offer false hope.