Professional Documents
Culture Documents
Private Airways
The Operations System
Unit or
Project Mass Process
Batch
Increased Volume
Difference Between Manufacturing
& Service Organizations
Manufacturing Org Service Org
Quality
High Performance
Consistency
Service
Operations Strategy
Delivery Time
Fast
On time
Flexibility
Customization
Volume Flexibility
Formula of Productivity
Output
Productivity =
Input
Calculate the productivity for the
following operation:
Three employees processed 600
insurance policies last week.
They worked 8 hours per day, 5
days per week.
Calculate the productivity for the
following operation:
A team of workers made 400 units
of a product, which has a standard
cost of $10 each. The accounting
department reported that for this
job the actual costs were $400 for a
labor, $1000 for materials & $300 for
overhead.