IT INFRASTRUCTURE AND SECURITY

SANJEEVA PERERA
Definition
IT infrastructure

The system of hardware, software, facilities and service

components that support the delivery of business systems and
IT-enabled processes.

Gartner

Banking Industry - IT Infrastructure Solutions

1. Branch of a Bank
2. Banks HQ IT Infrastructure

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FUTURE BRANCH OF A BANK
- IT INFRASTRUCTURE AND SECURITY
Customer value drivers are fragmenting –
demographics, value systems..
Mass customization becomes essential

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Designing Interactions in the Branch
The branch experience can be broken down into a number of
unique zones where customers experience different aspects of the
branch.

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Designing Interactions in the Branch
The branch experience can be broken down into a number of
unique zones where customers experience different aspects of the
branch.

Attraction Zone - Transform retail window displays into media walls with Vikuiti™
rear projection display.
Dynamic Digital Merchandizing
Use outdoor (Retro projection in the branch windows) or
indoor (Plasma/TFT displays) dynamic merchandising
solutions in order to:
Show financial products and services information in a
more attractive way

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Designing Interactions in the Branch
The branch experience can be broken down into a number of
unique zones where customers experience different aspects of the
branch.
Transitional zone for advisory services

Digital Signage
Use Cisco and SpotForge Digital Signage Solutions

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Designing Interactions in the Branch
The branch experience can be broken down into a number of
unique zones where customers experience different aspects of the
branch.
Self Assistant Zone

The ATM wall is bathed in beautiful and ever-changing LED light. A ribbon of 5 digital
monitors spans the space, showcasing dynamic motion graphic content that ranges from
brand-building messaging & promotions.

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Designing Interactions in the Branch
The branch experience can be broken down into a number of
unique zones where customers experience different aspects of the
branch.
Consultation Zone Remote advisor through videoconference (CISCO,
Tandberg)

Allows the Customer & Advisor to count on a remote

specialized advisor in a near face-to-face meeting
like, using a high quality Tandberg equipment.
Solution recommended when a customer wants to
contract a new complex product but requires expert
advise and answers to his/her doubts.

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Designing Interactions in the Branch
The branch experience can be broken down into a number of
unique zones where customers experience different aspects of the
branch.
Consultation Zone Remote advisor through videoconference (CISCO,
Tandberg)

Allows the Customer & Advisor to count on a remote

specialized advisor in a near face-to-face meeting
like, using a high quality Tandberg equipment.
Solution recommended when a customer wants to
contract a new complex product but requires expert
advise and answers to his/her doubts.

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IT Solutions - Branch of a Bank

RFID customer identification

VIP customers are offered a premium card that

contains an RFID tag, so they can be identified when
coming to the branch and get premium service.

An alert is sent to the customer personal advisor,

then the advisor can go to the lobby to meet him/her
and escort him/her to a specific desk or services
room.

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IT Solutions - Branch of a Bank

IP Surveillance

IP-based video surveillance solutions lower

administrative costs and now allow banks to
leverage video analytics to provide deeper
customer and employee movements.

Solutions are based on Genru, CLIR

Business Intelligence (BI) Solutions

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