Professional Documents
Culture Documents
Chapter learning objectives
1. Outline the perceptual process.
2. Explain how we perceive ourselves and
others through social identity.
3. Discuss the accuracy of stereotypes.
4. Describe the attribution process and two
attribution errors.
5. Identify the µBig Five¶ personality
dimensions.
Chapter learning objectives
6. Discuss the psychological dimensions
identified by Jung and measured in the Myers-
Briggs Type Indicator.
7. Diagram the self-fulfilling prophecy process.
8. Discuss three types of diversity initiatives.
5. Explain how the Johari Window can help
improve our perceptions.
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elective attention
Organisation and
interpretation
Emotions and
behaviour
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] Is the process of filtering
information through senses²
impossible to attend to all stimuli
reaching our senses
] type of attention which involves focusing
on a # of an experience
while ignoring other aspects
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# !
1. # &'
± large size
± brightly coloured (intensity)
± in motion
- repetitive
± unique (novelty)
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2. | (
± objects/people stand out against the
environment / setting
ë You received a phone call from your
colleague & you would be aware of her
³ënglish´ accent if the call was from your
Brisbane branch BUT not if the call was
from London
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. # !
± we recognize and & #
with our values and attitudes
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] ã
V V
± affects our V
²condition us to
expect events (at workplace e pectations
prevent decision makers from seeing
opportunities & competitive threats)
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+ # &
)
! )0 1
& !
± They create the screens through which people
select information.
± They guide perceptions and alert people to
deviations from the past.
± They help to make sense of one¶s
environment.
± È disadvantage is that they may VV
from seeing the world in different ways / better
perspectives
ocial identify theory explains the
process of personal or self-
perception and social
perception.
±
!
|
includes the
individual¶s unique characteristics and
experiences, such as physical
appearance, personality traits, and
special talents.
refers to a person¶s
self-perception as memberships in
various social groups
theory features
] tereotyping
] ttribution
] elf-fulfilling prophecy can distort
reality
The stereotyping process
1.TEREOTYPING
] It is the process of assigning traits to
people based upon their membership in a
social category
] olding beliefs about people that places them in
lessening chances of interaction and
diminishing potential for recognizing and
accepting differences.
] tereotypes affect what a person thinks and
believes about others, as well as how she or he
behaves toward them.
ow accurate are stereotypes?
] ome accuracy, but also distortion
and error
± traits
3
& !
in the
group
± we /
contradictory information
ow accurate are stereotypes?
] tereotypes are less accurate when
± we have with people in that
group
± we ( # with members of that
group
± tereotypes ) social identity
(We rely less on stereotypes ) -)
people better from personal experience)
& #
] ( &
± perception that outcomes are due to
# rather than the person
3 Rules of attribution
]
refers to whether an
individual displays
## & !
in
##
] (: Is the employee who arrives late today
also the source of complaints from
colleagues for being lazy? (what we want
to know is whether this beh.is unusual or
not, unusual (beh = external attribution)
unique (beh = internal attribution)
3 Rules of attribution
] behaviour is 2 ± if everyone who is
faced with a similar situation responds in the
same way.
] Ex. Our tardy employee¶s beh. would meet this
criterion # employees who took the same
route to work were also late. (attribution
perspective if consensus is IG = external
attribution to employee¶s tardiness / consensus
is LOW = internal attribution ± other employee¶s
took the same route BUT was not late)
3 Rules of attribution
] 2
± in a person¶s action
] the the behaviour the
more the observer is inclined to attribute it
to
] 2"52
6" &
] 7
6( &
] ( When one perform their task the same
way as they perform other task given to
them by their managers.
ttribution errors
] Fundamental attribution error
± attributing behaviour of other people to
internal factors (their motivation/ability)
] #+ !&
± attributing our successes to internal factors
and our failures to external factors
± when people are more likely to claim
responsibility for than failures
3. 8+88""%5||29
] It occurs when our e pectations about
another person cause that person to act
in a way that is consistent with those
e pectations
] There are # #+
##
:
4 steps in the self-fulfilling prophecy
process
( #
] )
± leaders learn effects of negative perceptions
##
± It occurs when the most recent information
dominates our perception of others
± It is found in performance appraisals, for
which supervisors must recall every
employee¶s performance over the previous
year.
:
2 ##
± forms a general impression
± Becomes the basis for judgments about other
traits
± Often occurs to fill in missing information and
when the perceiver is not motivated to
observe
± Problem in performance appraisals²positive
halo employee rated high on all dimensions
:
; |'
± believing other people are similar to you
± to protect our self-
esteem
Improving perceptual accuracy
Diversity
initiatives
= 7
)
a. ²information about you which is
known to you as well as others
b. &
²information that is known to others
but not to you
c.
idden
rea Unknown
idden Unknown
rea
Unknown area area
to others
|
#
|
*
? !
± cholars often explain employee behavior in
terms of personality traits and companies
V
VV
.
± Recent studies have reported that
V
V
, stress reactions, and
emotions fairly well under certain conditions.
|%"9"%5%">"%
? ?8! |
- #!
²characterises people
who are caring, dependable and self-
disciplined.
] predicts job performance in almost every job
group
] engage in more organisational citizenship
behaviours
. &
²people who are poised,
secure, calm and enthusiastic
|%"9"%5%">"%
] =3
±
± wiss psychiatrist =
± that identifies the way people prefer to
perceive their environment as well as
obtain and process information
Myers-Briggs Type Indicator
ãV#
V
V
2ourtesy of Thompson Doyle Hennessey & ëverest
.
Myers-Briggs Type Indicator
=3
] (! 4!
± how people prefer to focus their attention
] 4
± collecting information through senses or intuition
] -4#
± processing and evaluating information
± using rational logic or personal values
] =
4 !
± orient themselves to the outer world
± order and structure or flexibility and spontaneity
Myers-Briggs Type Indicator
] ?" widely used in career
counselling and self-awareness,
but probably should not be used
in employment selection
2|%"9"
#
#+
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