Communication and its forms

What is a communication?
Communication is the process of
exchanging information.

Communication is an important part of people´s lives.

Human beings use their language (system of
founds, words, patters, etc.) to communicate
thoughts and feelings. We also use system of
signs, symbols, gestures for conveying
information.

People need to communicate with each other and

they communicate with lots of people every day.

There is different kind of relationships like:

family, school, job, public, friends...
Different forms of communication:

Verbal communication
Non – verbal communication :
Eye contact
Facial expressions
Gestures
Animals
Sign language
Written communication
Oral communication
 Verbal communication
Verbal communication si
communication by pronouncing
words.

People talk to each other every day. Many of us prefer talking to

others face to face.

There are different kinds of conversation:

 formal,
informal,
 chattering,
 gossiping.
Advantages of verbal communication:

1. The spoken word is usually

face to face, we can ask
questions.

2. In verbal communication
we can use stress, tone and
the modulation of the voice
to express different
meanings.

3. Spoken language can also

Formal communication

Formal communication is
when people use the
rules of language in a
conversation or in writing
format.
we use formal Informal communication
communication when in
is when people do not use the rules of
an interview or writing a language and may use slang in
letter to a business or conversation.
maybe work. Formal
we use informal communication when you
communication see a friend on the streets and you
have a chat. It would also be informal
like chatting on MSN or Facebook.
 What Is The Difference Between Formal
And Informal Communication?
Formal communication is when you use sir or man

Informal communication is when

you use slang.
 Non-verbal communication
- using symbols, signs, gestures.
Like all animals, we have a complex body language of postures and
facial expressions. Our bodies are constantly talking. We smile, frown
or make different gestures, shapes with our hands, etc. Sometimes we
join words with gestures, other times our bodies show our feelings or
thoughts.
We produce thousands of signs every day.

We are able to understand non-verbal performers like mime artists or

dancers who “speak” body language fluently. We also know the
language of music – it can be the universal language. Sign language is
on of a type of communication.

Sign language is a system of hand movements and gestures which

represent words and ideas
Eye contact
Eye contact is a
meeting of the eyes
between two
individuals
In human beings,
eye contact is a
form of nonverbal
communication.

Eye contact is also

an important
element in flirting.
 A facial expression
Facial expressions areaform of
nonverbal communication.

Theyareaprimary means of
conveying social informationamong
humans, but alsooccur in mostother Some examples of
mammals and someother animal feelings that can
species. be expressed
are:

 Anger
 Concentration
 Confusion
 Contempt
 Desire
 Disgust
 Excitement
 Fear
 Frustration
 Glare
 Happiness
 Sadness
 Snarl
 Surprise
Gestures
A gesture is a form of non-verbal communication
in which visible bodily actions are used to
communicate particular messages

Gestures include movement of the hands, face, or other

parts of the body.

Most people use gestures and body language in

addition to words when they speak.
 Written Nowadays people write letters to
each other, publish newspapers and

communication magazines.
You can see a lot of advirtisements
anywhere you look – on billboards, ,
in newspapers, in magazines, on
posters. Advertising is an important
part of the economy and the industry.

Requires more thought and planning,

the ideas are more structured and
better organised.

Writing is a better form of

communication for recording facts
The other form of communication is and ideas.
writing.
Most people consider
handwritten letters to be more
The first people scratched pictures on
personal.
to the walls of their caves.
People today often do all their
Most of the cave drawings represented
writing on computers and they
events that happened. Around 400 B.C.
have problems writing that
the Greek developed their alphabet.
personal letter by hand.
This was the first known script that was
written from left to right.
Examples of written communication :

• electronic mail
• Internet Web letters
• Proposals
• telegrams
• faxes
• postcards
• contracts
 Modern forms of
communication:
Modern technology
influences people in such
a way that coming back
home we switch on TV or
radio and they replace
our missing
communications
Because of
developments of
technology, there are new
forms of communication
almost every day.
There are:
- Computer
- The internet
- Sending e – mails
- Mobile phone
The Internet
 Internet is a big source of informations.
 People search everything they need or want to know by Google or
Yahoo.
 Young people use to chat with their friends.

 The Web is generally a very friendly place.

 Many people have even found love on the Net,

and have gone on to marry their cyber-partner.

 The Web is like a huge encyclopaedia of information.

 Nowadays you can do your shoppings by internet.

 But Internet has its dangerous, too. Many of us have less motion and
exercise and we injure our eyes because of frequent sitting in front of
computers.
Sending e-mail
E-mails are usually more informal than
letters. We can write a two-line messages
to someone on another continent or send
a joke to someone in the next office. It is
also not problem to send pictures or
documents by e-mail.
Oral communication
 Oral communication describes any type
of inter-action that makes use of
spoken words, and it is a vital, integral
part of the modern business world.

 The types of oral communication

commonly used within an organization
include staff meetings, personal
discussions, presentations, telephone
discourse, and informal conversation.
Oral communication with those outside
of the organization might take the form
of face-to-face meetings, telephone
calls, speeches, teleconferences, or
videoconferences.