Professional Documents
Culture Documents
SYSTEMS
BY GROUP 3 MEMBERS
INTRODUCTION
The hospitality industry is always under the threat of criminal activities due to its
lucrative nature, this is why offering safety comfort and customer satisfactory
are the most crucial thing in the hospitality industry.
The industry has to comply with various health and safety regulations, there are
numerous factors that differentiate an excellent hotel from an average one.
When a guest pick a hotel to stay, they are always concerned about the security,
that is why high end hotels consider the safety of their guest as a top concern,
typically a hotel builds its reputation In safety and comfort of its guest, a hotel
owner needs to be prepared to deal with several risk including crime, fraud and
natural disaster
Importance of a safety and security
system
Guests- protection from crimes such as murder abduction and health
hazards, hotel staff, posts, food poisoning etc
Staff-providing staff lockers insurance health schemes, provident
funds, protective clothing, shoes firefighting, supply of clean drinking
water, use of aqua guard sanitized washrooms among others
Guest luggage- secure luggage store rooms and proper equipment such
as luggage trolley and bell hop trolley should be provided
Hotel equipment lift boilers, kitchen equipment, furniture fifing and
building must be protected and for there, it should cover up fire
safety equipment, bomb threat security system, earthquakes security
system, safety vault and security system.
Protection of raw materials, goods, provisions, and groceries for this,
the safety and security system should cover proper storage and pest
control systems, apart from the applications of total material
management system
Protection of funds-only authorized person should access to cash,
bank and each bank should be recorded immediately, hotels should
have a policy that states where employees should place cash during
transaction, cashier should close the cash register drawer after each
transaction, the supervisor should occasionally conduct an
unscheduled audit of front office cash registers, cashier should
complete transaction in process before changing currency into
denominations for the guest, each change request should be handled
as a new transaction to avoid confusion
Types of security
1. Physical aspect
a. Internal security
i. Against theft
ii. Fire safety
iii. Proper lighting
iv. Safeguarding assets
v. Proper lighting
vi. Track unwanted guest
b.External security
a. Staff
1. Key cards locks, guest room locking systems have punch and
magnetic key cards which have linked with PMs
2. Security guards, should be trained and work 24 hours daily
3. Security cameras with digital technology intelligent access
central software interface with CCTV for matching undesirable
visitors and spy cameras and use of biometric readers like
hand key readers or face recognition system
4. Fire alarms, smoke detectors and fire alarms in each guest
room and through the entire complex should be installed
5. Emergency power, provision for emergency power incase of
power cut to provide uninterrupted guest services
6. Emergency manual, hotels maintain an emergency manual detailing exits
and help in the event of a variety of emergency
7. Employee photo ID, employees should wear photo ID nametag allowing
quick identification
8. In-room safe in addition to the safety deposit boxes at the reception
some hotels provide in room guest safe capable of holding a laptop
computer that the guest own, credit card can be use as the key
9. Defibrillation units- a life saving device incase of a heart attack,
defibrillation units are starting to be deployed among police and
emergency personnel across the nation
10. Guest elevators – it should be interfaced with the room electronics
looking system where the room electronic looking system, where the
room card key will lead guest to the floor on which he or she staying in
the hotel
Types of safety and security systems
i. Perform weekly perimeters check works around the establishment every week to
inspect the locks on all doors and windows, adhesive usually holds them in place,
so sensors are battery powered and batteries required testing and charging
ii. Test the control panel, the brain of the entire security system and ever sensory
should be checked to know when to activate if you are monitoring service notify
them before running test mode unless specific system does not require it
iii. Examine your lights- check all your exterior lighting work properly, wind
sometimes causes security lighting to shift therefore readjusting lights as needed
to maximize effectiveness
iv. Inspect all cameras- check your monitoring and recording devices as well as to
verify each camera is getting an image and is recording appropriately
v. Request annual inspections, it helps ensure everything running optimally for
years to come most companies offer annual inspections at relatively low costs
and may include it as part of the initial more expensive repairs down the road
and also reduce risk of the system, failing when you need it most
Security system maintenance
vi. Perform additional safety checks, keep a fire extinguisher on every level of
establishments with one of them in the kitchen, inspect the gauge of
extinguishers monthly and get and get them serviced if they are low
vii. Keep the camera lenses clean to prevent any build-up of crime that could hinder
performance of the device
viii. Check the growth of foliage ensuring that it has not grown to the degree where
it block any lenses
ix. Look out for any cables that are showing signs of wear and tear
x. Frequently survey the quality of the images and power supply to devices
xi. For elevators maintenance examine all moving part to determine appropriate
adjustment
xii. For access control systems, check main supply including charging rates, check
battery power supply, check satisfactory operations, clean control components
Maintenance of security cameras CCTV
With many customers, coming in and out all day a restaurant is an attraction target to
burglars looking for cash, the following can help.
1. Break ins
i. Security cameras help catch footage of crime
ii. Monitored burglar alarms help to detect potential thieves, they can be placed on
windows and door
2. Fires – cases of fire outbreak are common and the following should be done to protect
immediately informed the fire brigade, electricity and gas supply should be turned off
immediately
3. Death of in- house guest, the front office manager should be informed directly then
informs the general manager and the security manager, the police authority is also
informed and the doctor summoned, residential address of the guest is also identified
and the relatives informed, once confirmed death by the doctor, the police are given
the authority to remove the body and death certificate is prepared, the guest room is
locked and sealed and after permission and clearance of police, the room is opened,
cleaned and can be resold again after approval
Risk a hotel faces and the equipment you need to
protect against them
1. Front office and guest safety security “research paper by Kelvin Waweru”
2. Browns (2002). “From customer Loyalty Relationship Management“ Pp 69-86
New York: John Wiley and Sons Canada, Ltd