POSTIMPLEMENTATION

ACTIVITIES

Sienna Faye E. Pamintuan

BSA – 3A
• Postimplementation Activities
• Three Key Postimplementation Activities
• System Support
• Elements of Problem Request
• System Maintenance
• Processing a Change Request
• Five Sources of Change Request
• Project Assessment
• Project Team Review
• System Review
 The goal of postimplementation activities is
to institutionalize the use of the new system.

Postimplementation Activities
 1. support,
2. maintenance, and
3. project assessment

Three Key
Postimplementation Activities
 Once the new system has been installed, the
system is officially turned over to the operations
group.
 Providing system support means helping the users
to use the system. This type of support can be
thought of as on-demand training.
 Online support is the most common form of
on-demand training.

System Support
 A help desk provides a place for a user to talk with
a person who can answer questions. The goal of
most help desks is to have the level 1 support staff
resolve 80% of the help requests. If the issue
cannot be resolved by level 1 support staff, a
problem report is completed and passed to a level
2 support staff member.

System Support
  Time and date of the report
 Name, e-mail address, and telephone number
of the support person taking the report
 Name, e-mail address, and telephone number
of the support person who reported the problem
 Software and/or hardware causing the problem
 Location of the problem
 Description of the problem
 Action taken
 Disposition (problem fixed or forwarded to
system maintenance)

Elements of Problem Request

System Maintenance is the process of
refining the system to make sure it
continues to meet business needs.

System Maintenance
Processing
a Change
Request
 1. Problem reports from the operations
group.
2. Enhancements to the system from
users.
3. Other system develop project.
4. Underlying software or networks
change.
5. Requests from senior management.

Five Sources of Change Request

 The goal of project assessment is to understand
what was successful about the system and the
project activities, and what needs to be improved.
 Project assessment is important component in
organizational learning.
 It is particularly important for junior staff members.

Project Assessment
  Project team review focuses on the way the
project team carried out its activities.
 Each member prepares a short document that
reports on and analyzes his/her performance.
 The focus is on improvement, not penalties.

Project Team Review

 The focus of the system review is understanding
the extent to which the proposed costs and
benefits were actually recognized from the
implemented system.
 System review helps the organization improve in
future projects.

System Review
Thank You!