Professional Documents
Culture Documents
Presented by:
Dignity .
Information .
Choice .
Privacy .
Confidentiality .
Continuity of care .
Opinion .
The Communication process:
The communication process could be defined as a
sending-receiving process .
Yes. I’m understand
Oh, she’s understand Feed back
Decoding
Encoding
Communicator / Message Channel Receiver
Sender
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Therapeutic communication is defined as the
face-to-face process of interacting that focuses
on advancing the physical and emotional well-
being of a patient. Nurses use therapeutic
communication techniques to provide support
and information to patients.
Goals of therapeutic communication :
2- Verbal communication:
Is what is said and heard .
*It is the content of communication :
Use an appropriate tone of voice .
Give verbal encouragement .
Ask questions .
Paraphrase .
Seek clarification.
Principles Of Therapeutic
Communication