Introduction

American Express is a leading global payments,

network and travel company founded in 1850.
American Express operates in over 130 countries
around the globe.
They set up there backend operations and customer
care center at gurgaon.
This centre deals with the global customer of the
American Express.
 Topics Of Project
Management of the facility building and its various
allied services like water, electricity and air-
conditioned.
Management of all forms of security of this facility.
Management/maintenance of its IT equipment.
Management of its house keeping to ensure a clean
and healthy environment.
Analyze the shortcomings in the above facility
management and suggest improvements.
 Facility Management
"Facility management is the collaboration of
people and services to enhance the efficiency and
effectiveness of the given space and work
environment including the ambience, equipment
and people who operate them with in"
There are mainly two types of Facility
Management Services:
Soft Services: Involvement of Human skill
Hard Services: Involvement of electrical and
mechanical equipments with human skill
 American Express has outsourced following
service to Facility Management
company/service providers –

Housekeeping / Cleaning Services

Pantry Services
Event Management Services
Key Management Services
Façade glass cleaning Services
Pest Control Services
Sewer and drain line cleaning Services
Horticulture Services
Office boy / Peon Services
Cafeteria Management
Security Services
Access control System
Front Office / Reception Services
Material Movement Services
Mail Room Services
Record Keeping Services
Engineering / Electro-mechanical Services
Plumbing Services
Carpentry Services
HR Manpower Services
Medical Room Services
Project Management Services
American Express is taking service
from different vendors for above
mentioned service, like
Vipul Facility Management
Jonson Control,
CBRE
 Reasons behind outsourcing facility
management services
To concentrate on the core business.
To get high durability & performance of equipments.
To minimize the operating cost of the business.
To get best services within a fixed budget.
To promote an exceptional safety and hygienic work
environment.
To entrust the job to experts for professional
execution.
To experience a single point responsibility system.
Management of building and its various
allied services like water electricity
Above written services are outsourced by American
Express.
It is done by the Johnson Control Facility
Management Company with an active participation
of management.
Services are given on contract basis to Johnson for 2
years.
It basically includes maintenance and proper
running of electrical devices.