Professional Documents
Culture Documents
Source: Wikipedia
What is ISO 9001?
• In 1987 ISO published “ISO 9001” a document
(or standard) that lists some internationally-
accepted, basic rules for a model quality
system.
• Remember:
– “ISO” is an organization
– “ISO 9001” is a document
ISO 9001 “Rules”
• ISO 9001 does nothing more than just list
some rules for managing a company’s quality
system.
• These rules have been recognized by the
world as generally-accepted “good practices”
Adopting ISO 9001
• Companies voluntarily adopt the ISO 9001
rules in order to prove that their systems are:
– GOOD
– Based on internationally-accepted criteria
– Meet minimum requirements for quality
What is AS9100?
• The aerospace industry decided to take ISO
9001 further.
• It published “AS9100”, a set of quality system
requirements for aerospace manufacturers,
such as our company.
• AS9100 is ISO 9001, with additional
requirements specific to aerospace.
Certification
• Anyone can SAY they comply to AS9100. So
“certification” was developed.
• Certification (or “registration”) to AS9100 is
accomplished through regular, recurring
“audits” by an independent ISO registrar, who
comes on-site and inspects the company’s
compliance with the standards.
Our Intent
• It is our company’s intent to implement the
common sense rules of ISO 9001 and AS9100
and then certify it.
– Procedures
– Forms
• Technical Documents
– Drawings
– Specifications
– MPPs
Where to Find Documents
• Our server
Customize this whole
• Specially marked binders in your area. slide to reflect actual
practice
• Document Department.
NOTE:
• If you have documents that are not under revision
control, please forward them to the management
and we will place them on the server.
• Contact management if you are unable to locate a
document.
Quality Policy
ENTER QUALITY POLICY HERE
Understanding the Quality Policy
• As an employee, you must be familiar with the
Quality Policy as it defines how you should
approach everything you do while working
with our company.
• PLUS, auditors will ask you what the Quality
Policy is and how it affects your job.
Quality Manual
• Derived from the Quality
Policy is the Quality
Manual.
• Again, it not only addresses
how we meet the INSERT GRAPHIC OF COVER OF
QUALITY MANUAL HERE
requirements of the
Quality Policy, but also
those of AS9100.
Quality Manual
• The Quality Manual must be read by all managers
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supervisors. practice
Cust
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Shop Router Rules
• ALL lines to be signed off or marked “N/A”
• Performing operations out of sequence is okay
with verbal approval from manager or
supervisor
• NO OTHER CHANGES TO ROUTERS ALLOWED
WITHOUT TALKING TO QUALITY OR
ENGINEERING!
• No white out!
Nonconforming Parts
• Whenever a part fails an inspection or test, it
does not conform to requirements, so it is
called a “nonconforming part.”
• NCP can be:
• Raw materials or parts we receive from suppliers
• Parts or products we are in the process of making
for our customers.
• Finished product ready for shipment to our
customer.
Controlling NCP
• ISO requires that we identify defective
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material or parts and prevent it from being
practice
mistaken for good material or parts.
• Keep it tagged!
• Keep it segregated!
• If applicable, keep any nonconformance
documentation and/or tags ON THE PART(s)
Destroying Scrap
• AS9100 requires that any nonconforming
parts designated as “scrap” be deformed or
destroyed before putting in a waste or scrap
bin.
• This is to prevent theft of the parts from the
company trash areas, and then resale of the
bad parts on the black market.
Counterfeit Parts
• You must work to identify counterfeit – or
suspect – parts
• This includes raw materials, electronic
components, hardware etc.
• During receiving inspection, product will be
examined for evidence of counterfeit, and the
certs will be examined.
• During manufacturing, this will be re-checked.
Counterfeit Parts
• If you suspect parts are not what they are
supposed to be, report it immediately!
• Counterfeit parts or material which eventually
get installed in an aircraft can be deadly!
Ethical Behavior
• Don’t accept bribes to falsify results or allow
nonconforming product to ship.
• Report any pressure you get to ship
nonconforming product.
• Report any counterfeit products, or suspect
parts, immediately.
• Don’t falsify inspection or production records.
Ethical Behavior
• Report any problems you see regarding
products, processes or the quality system
itself.
• Try to always act as a customer advocate.
Things to Consider
• How does the quality of my work affect the
customer?
FOD
Defining “FOD”
• FOD – pronounced to rhyme with “rod” – has
three primary meanings:
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Foreign Object Debris
• Any particle, object or substance which could
cause damage to a part or assembly.
• Examples:
• Loose nuts, bolts, screws
• Dirt, chips, burrs
• Loose tools, equipment, parts
• Wildlife: birds, insects, mice
• Grease, oils, excess coatings
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Foreign Object Damage
55
FOD in Real Life
• This photo has
become a more
famous example of
FOD at its extreme.
56
The Risks of FOD
• It is not an exaggeration to emphasize the
risks of FOD.
• Foreign objects can destroy equipment,
resulting in catastrophic failure and loss of life.
• Equipment losses add costs to a company’s
operations.
• Sometimes, such costs result in company
closure.
57
The Risks of FOD
• Collateral damage is
possible from FOD as
well.
• This means FOD may
well injure or kill
members of the public.
58
What is FOD for Our Company?
• For us, foreign objects can be: Customize this whole
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– Loose parts inside assemblies practice
Quality Audits
What is Auditing?
• As part of AS9100 and our Quality System, we
have committed our company to both internal
and external quality audits.
• These are not financial audits, or audits by
immigration or any other body.
• These audits aim to ensure our ongoing
compliance with AS9100, and to drive internal
improvement.
External Audits
• As we discussed, we intend to prove to the
world it is complying with AS9100 through
independent audits by a third-party
“registrar”.
• The Registrar will visit us periodically and
compare:
– What we do vs. internal procedures
– What we do vs. ISO 9001/AS9100
Ongoing External Auditing
• We must pass each audit to maintain AS9100
certification.
• The auditor may speak with anyone in the
company. This may mean you!
Typical Audit Questions
• What are you doing?
• How do you do that?
• Do you have a procedure?
• Have you been trained?
• What do you do when something goes wrong?
• What is the Quality Policy?
Internal Audits
• We also have to conduct “internal audits” to
ensure we are sticking to our Quality Manual
policies and the AS9100 requirements.
• Some of you will be selected and trained as
internal auditors.
Auditing Processes, Not People
• Audits are conducted to confirm PROCESS
adequacy.
• People are not the focus of audits!
Conclusion
Things to Remember
• Understand the Quality Policy
• Understand the Quality Manual (managers and
supervisors)
• Understand the procedures related to your area
• Sweep your area for uncontrolled documents!