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SAP
Robert Pulaski – Sr. Manager/Architect
Learning Points
• Pros
• Lower initial external cost
• Possibly lower transaction costs
• If it already works – don’t fix it?
• Cons
• Custom development costs
• Possible custom configuration in SAP
• Maintenance of custom code
Pros/Cons 3rd Party Solution
• Pros
• No/little custom development costs
• Less custom configuration in SAP
• Maintenance/support of 3rd party vendor
• Quicker to implement?
• Can offer additional functionality beyond SAP delivered
• Cons
• Initial external cost
• Possibly higher transaction costs
• Maintenance/support of 3rd party vendor
Implementation Issues
• Authorization horizon/validity
• Authorization window – number of days within a shipping
confirmation window before a valid authorization can be issued
• Authorization validity period – number of days an authorization is
valid before a new authorization is required
• Typically 28-30 days
• Back orders can be a royal pain!
Implementation Issues
• Additional charges
• Exact total for additional charges such as freight not known
• Solution – user exit
Implementation Issues
• Split shipments
• Partial or multiple shipments can require several authorizations
• Solution – user-exit
Implementation Issues
• Foreign Currency
• Make sure the clearing house you use can handle all currencies
required
Best Practices
• Encrypt credit card data via either 3rd party or SAP (4.6c)
• Can require OSS notes
• Limit access to credit card information via security
• Only those who need access
• Additional fraud checks
• Address check
• CID – Card Identification Number
• Can require OSS notes or user-exits
Additional Transactions
• CRM
• SAP Retail and POS
• Etc…
Summary
Robert Pulaski
Senior Manager - Architect
Hitachi Consulting
www.hitachiconsulting.com
Direct: 804.291.6009
rpulaski@hitachiconsulting.com
Inspiring your next success! ®
Session Code:
1103 / Credit Card Processing in SAP