A

SUMMER TRAINING REPORT

ON

“ To Study the Job Satisfaction of employees

in Mass Shipping Agencies ”
Submitted by :

Rishabh
Jhakhra,
42014901716

MAHARAJA SURAJMAL INSTITUTE

C-4, Janakpuri, New Delhi – 110058
Mass Shipping Agencies is a leading NVOCC, Liner Agent
and an International Freight Forwarding Company based in
New Delhi, offering full range of worldwide Fast and Safe
shipping services specializing in all modes of International
transportation.

Provide an effective and efficient service and able to

respond to the expectations and requirements of our
customers.
To provide superior service through clear, concise two-way
communication. The goal is to build relationships through
our
flexibility to meet our customer's changing needs.
Mass Shipping Agencies is a leading international Freight
Forwarding Company based in New Delhi, India.
 INTRODUCTION

Shipping, or carriage of goods by water, has played a significant role in the development of human
society over the centuries. Shipping has been a crucial link by which commercial relationships have
been established between widely separated parts of the world. There are 2 major types of shipping
services: shipload services, which move goods in bulk for one or a few shippers; and liner services,
which carry relatively small shipments of general cargo on a regular schedule for many shippers. Some
ships are owned by firms engaged in the production or processing of goods in bulk. Examples are
tankers owned by petroleum companies, and bulk carriers owned by steel companies. Most ships,
however, are owned by firms whose prime business is shipping. These owners make their vessels
available to importers/exporters through a highly efficient international network of shipping brokers.
 OBJECTIVES
Every study has its own objective. The aims and objectives of study are as follows:

1. To study the overall job satisfaction of employees of Mass Shipping Agencies.

2. To measure the satisfaction levels of employees on various factors and give

suggestions for improving the same.

3. To find out whether experience has an effect on job factors.

4. To find the significance difference among age groups with respect to job Factors.

5. To find the significance difference among male and female employees with respect
to job Factors.
 RESEARCH METHODOLOGY
The methodology followed for conducting the study includes the specification
of research design, sample design, questionnaire design, data collection and
statistical tools used for analyzing the collected data.

3.1 Research design:

The research design used for this study is of the descriptive type. Descriptive
research studies are those studies which are concerned with describing the
characteristics of a particular individual or a group.

3.2 Sample size:

The sample size consisting of 100 respondents were selected for the study.

3.3 Sampling design:

Since it is difficult to contact the entire population, sampling technique was
adopted. The employees were interviewed using convenience sampling
techniques.
3.4 Questionnaire design:

Questionnaire was designed in consultation with the administrative officer of Iqraa

International Hospital and Research Centre, in such a manner that it would facilitate
the respondents to reveal maximum information.

3.5 Data collection:

Primary data: Questionnaire, personal meetings, interview method with the

concerned persons will be used to collect the primary data.
Secondary data: Offer documents, fact sheets, news papers, magazines published
from time to time and Internet, Hospital sources.
3.6 Statistical tools used for analysis:

The collected data were analyzed by using following techniques:

· Percentage analysis
· One-way ANOVA
Limitations:

1. Sample size of the study is only 100.

2. Some of the respondents were not responding to some of the questions.

3. Due to time constraint the researcher was not able to complete the project to desired level.
 Job Satisfaction is the favorableness or un-favorableness with which the
employee views his work. It expresses the amount of agreement between
one’s expectation of the job and the rewards that the job provides. Job
Satisfaction is a part of life satisfaction. The nature of one’s environment
of job is an important part of life as Job Satisfaction influences one’s
general life satisfaction.

Job Satisfaction, thus, is the result of various attitudes possessed by an

employee. In a narrow sense, these attitudes are related to the job under
condition with such specific factors such as wages. Supervisors of
employment, conditions of work, social relation on the job, prompt
settlement of grievances and fair treatment by employer.
THANK
YOU.