Professional Documents
Culture Documents
Chapter 9
Understanding
Work Teams
EXHIBIT 9.1
Copyright © 2004 Prentice Hall, Inc. All rights reserved. 9–5
The Stages Of Team Development
• Stage 1: Forming • Stage 4: Performing
The team experiences The team develops a
uncertainty about its structure that is fully
purpose, structure, and functional and accepted by
leadership. team members.
• Stage 2: Storming • Stage 5: Adjourning
Intragroup conflict The team prepares for its
predominates within the disbandment.
group
• Stage 3: Norming
Close relationships develop
and group members begin to
demonstrate cohesiveness.
EXHIBIT 9.2
Copyright © 2004 Prentice Hall, Inc. All rights reserved. 9–8
Types of Work Teams
EXHIBIT 9.3
Copyright © 2004 Prentice Hall, Inc. All rights reserved. 9–9
Types Of Work Teams
• Functional team
A work team composed of a manager and the
employees in his or her unit and involved in efforts to
improve work activities or to solve specific problems
within particular functional unit
• Problem-solving team
5 to 12 hourly employees from the same department
who meet each week to discuss ways of improving
quality, efficiency, and the work environment
EXHIBIT 9.4
Copyright © 2004 Prentice Hall, Inc. All rights reserved. 9–15
Challenges to Creating Team Players
• Managers attempting to introduce teams into
organization face the most difficulty when:
When individual employee resistance to teams is
strong.
Where the national culture is individualistic rather
than collectivist.
When an established organization places high values
on and significantly rewards individual achievement.
EXHIBIT 9.6
Copyright © 2004 Prentice Hall, Inc. All rights reserved. 9–19
Teams And Continuous Process
Improvement Programs
• Teams provide the natural vehicle for employees
to share ideas and implement improvements.
• Teams are well suited to the high levels of
communication and contact, response,
adaptation, and coordination and sequencing in
work environments where continuous process
improvement programs are in place.