MEANING OF SERVICE

WHAT IS WORK ?
 Continuous application of energy toward
and end
 A task that is one’s means of livelihood
 Mental and physical activity to rpoduce
something, and
 Profession, job, labor, employment, toil
WHY WORK?

A person will be successful in his

work only if he is able to SERVE
WORK AS A SERVICE
 Goal-directed behaviour deliberately carried
out towards the truth and the good
 A service to God by offering Him one’s work
 Value of work does not depend on the type
of job, but on the dignity of the person who
does the work.
 A person is successful in his work if it is
honest, well-done, a service to others and
offered to God
WORK AS A SERVICE TO ONESELF
Subjective end of work
 To earn a living
 Man earns self-respect, by using his talents
to produce things or help the others
 Develop his self fulfilment and self worth
WORK AS A SERVICE TO OTHERS
Objective end of work
 To offer only the highest quality service
 To promote economic growth
 To promote a strong and creative level of
teamwork among colleagues or workmates
 A good employee must contribute to the
goals of the institution
AIMING FOR QUALITY AT WORK
 The one who aims for high quality gets ahead
faster and derives a longer-lasting sense of
fulfilment from work.
AIMING FOR QUALITY AT WORK
 1st recognize the most common enemies of
quality:
•Lack of skill at work
•Lack of concern for the job ‘matapos lang,
ayos na, bara2 mentality’
•Materialistic attitude towards work, when all
one cares about is immediate material gain,
not future reputation or track record
AIMING FOR QUALITY AT WORK
 High quality work is achieved via the
combination of
Professional excellence
and
Character excellence
AIMING FOR QUALITY AT WORK
Resolutions:
- Upgrade skills
- Let us think that each day we deliver quality work
is a day invested towards a brighter future
- Quality work always results in one’s own
happiness and a service
that creates a cheerful
workplace.
AIMING FOR QUALITY AT WORK
-happy satisfied students, parents, supervisors talk well
about your work and this good reputation will give
prestige to the institution.
-remember that reputation takes time and that
recognition is usually given to those who labour long
and hard at delivering constantly high quality
performance
 Work Values are
the right attitudes
towards work which will increase
productivity
and
achieve company goals.
These work values are:

 Professionalism
 Sensitivity
 Dynamism
 Teamwork and Cooperation
PROFESSIONALISM
Professionalism
means
EXCELLENCE
WORK VALUES VS. FILIPINO TRAITS
PROFESSIONALISM IS EXCELLENCE
 Thoroughness in work
 Sense of RESPONSIBILITY
 WELL-TRAINED for the job
 Asks to CLARIFY doubts
 The work done is MUCH BETTER than
others in QUALITY, it is the BEST
EXCELLENCE vs.
‘Bahala na’
WORK VALUES VS. FILIPINO TRAITS
PROFESSIONALISM IS EXCELLENCE
“Bahala na” Come-what-may attitude
 Mistakes in work
 Leaving things to chance
 Work done on a trial and error basis; not on right
information and skills
 Work done is much poorer than others
‘Pwede na’ attitude
 Palusot/ Carelessness
 Waste of time/energy/money
 Being satisfied with poor solutions/
explanations
 Work is poorly done because it lacks
standardization or quality control
 Waste time and money because work is
redone
WORK VALUES VS. FILIPINO TRAITS
SENSITIVITY TO NEEDS
 Do things beyond the call of duty
 Put human touch and care
 Put the warmth with a smile
 Share affection with others even just
through the tone of the voice
 Win others with constant charm
 Be relaxed, serene, sweet, refined
SENSITIVITY TO NEEDS
Malasakit,

Delicadeza,

Hospitality
-founded on respect for human dignity and
treat others as equals
It is rooted in patience, understanding
and cheerfulness
PATIENCE UNDERSTANDING
 To wait and endure without  To admit our lowliness as
complaint created beings and realize
that all men need our
 To bare suffering, delay,
compassion and help
difficulties with calmness
 To help others in the way that
 To control out temper suits them best
 Vs. intolerance, quarrelling,
CHEERFULNESS
disrespect
• Have fun loving approach to
life and its ups and downs,
sense of humour
• Laugh at one’s mistakes
DYNAMISM
 Growth Through Constant Training,
 Daring“Lakas loob”
 Initiative and Leadership
Dynamism
 Is willing and interested to learn and
perfect his knowledge and skills.

 He seeks opportunities for continuous

professional growth
Dynamism
 Open to constructive criticism,
innovation and to change
after careful analysis

 Adjusts himself to the needs

of the times
 This is another strength of a Filipino.
We are able to survive through difficult
times and get by on so very little by
making do with what is available.
Daring and Courage
 It also means, daring, courage, the ability
to do what is right, or good in the face of
opposition, risk or danger.
Daring and Courage
 Don’t be afraid to make mistakes.

 ‘Hiya’ while often inhibiting creativity and

dynamism, is good when it stops us from
doing something wrong or misbehaving.
It is Initiative and Leadership
Initiative and Leadership
To be a ‘mover’ means:
- To do a job without waiting to be told
- To start projects for the good of the group
- To start actions and inspire others
- To solve problems rather than put them off,
convert problems into opportunities
- To give ideas and suggestions to improve business,
to put interest in the job
TEAMWORK AND
COOPERATION
 Teamwork is defined as the work done by
several members with each doing a PART
but all putting personal achievements below
the effectiveness of the WHOLE.
Unity with Others and Company
Goals:

“Pakikisama”, “Bayanihan”, and

Pakikipagkapwa-tao”
Teamwork means ONENESS with others
and company goals
1. the company operation is a team effort
TEAMWORK
-means cooperating with the other staff in your own
department and in the other departments
-Good teamwork is important because:
- work is done more smoothly and effectively
- the customers receive quality service
 In other words, we use personal drive for
personal success to work for the common
good or company goals.
 PAGKAKAISA
Unity with the others and company goals
 Bayanihan
moves people to forget their selfish interests and think
of serving others and working for the common good
 MORAL VALUES- guiding
principles which guide man to live
in an upright way
WORK VALUES- right attitudes towards
work which will increase productivity
and achieve company goals.
WORK SKILLS- psychomotor and intellectual abilities
which man develops in order to be technically and
professionally competent