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The prosecutor, Peter Stone attempts to convince the jury that Dylan
Oates was responsible for the aggravated arson in a warehouse
that killed 39 people. Dylan Oates is finally convicted of first
degree murder.
ANALYSIS OF A CRITICAL INCIDENT (This is the student’s verbal explanation which is not displayed
on the slide.)
● Tone of voice is how the character of your business comes through in your words, both written
and spoken. It's not about what you say, but rather the way you say it, and the impression it
makes on everyone who reads or hears you. According to Scott (n.d)*, 40% of the way a
person’s message is communcated is through tone of voice with 50% from body language and
only 10% through spoken words. (Application of theory: definition & citation)
● Different tones and voice projection are used by Peter Stone in his closing argument. When
emphasising on certain accounts, he stresses on particular words**, leaving a bigger impact on
the listeners to ponder on the facts. He also lowers his voice at certain parts of the argument to
enable the jury to feel the emotions that he is trying to convey. (Description of critical incident)
● It was also noted that when the judge addresses Dylan saying, “Mr Oates! That’s enough,” she
uses a very stern and warning-like tone to make sure that Dylan obeys the rules and procedures
in the courtroom. (Specific example/support)
**Students are encouraged to quote some specific examples from the video excerpt
*Scott, A. T. (n.d), Types of Communication.pdf. Retrieved from www.cpd.yolasite.com
ANALYSIS OF A CRITICAL INCIDENT (This is the student’s verbal explanation which is not
displayed on the slide.)
• Tone of voice is different depending on places and situation. As a lawyer who is trying to
prosecute the offender, the prosecutor uses the correct tone of voice in order for the judge and
the jury to understand the severity of the accused’s action. The correct use of tone is important
to ensure that the words leave an impact on the judges and the jury. (Analysis)
• In the clip, Peter Stone has a calm demeanor and changes his tone efficiently to match the
words he was saying and in the end it resulted in him winning the case. (Support from excerpt)
• Tone of voice is crucial in oral communication or public speaking as it is one of the ways to
attract the attention of the listeners and to make them agree with what we are saying. If Peter
Stone had used a monotonous tone or a tone that is too aggressive, he might not have won the
hearts of the jury. (Effect)
• It is important for us to use the correct tone and tone shifts when we communicate in order to
convince others. (Recommendation)
NOTE TO LECTURERS
1. This is an example of a good analysis of ONE critical incident. It includes:
- the element of communication
- a definition
- its significance in communication (with citation)
- relevant example(s) from the video excerpt to provide support
- effect(s)
- recommendation(s)
2. You are advised to encourage students to be creative in their analysis and not treat this example
as a fixed format.
3. For ppt presentations, the slides should be visually appealing with minimum text.
VIDEO CRITIQUE