Professional Documents
Culture Documents
RESEARCH
BUSINESS COMMUNICATION AND
GENERAL COMMUNICATION
Session: 2018-2020
Submitted to Submitted by
Dr. Ruchi Mehra Basant Jha
Chitra Mishra
Kanakraj Paliwal
Urvashi Rathore
MBA 1st Sem.
Section: ‘F’
Introduction of Communication
The word communication derived from the Latin word
“communis” which means ‘ to make common, to
share, to transmit or to impart’.
Definition:-
“Communication is an exchange of facts, ideas,
opinions or emotion, by two or more persons.”
- George Terry
Verbal Non-Verbal
Commu-
nication
Characteristics of communication
Interchange of information
It is continuous process
It may be formal and informal
It may be vertical or horizontal
Respond and reaction
Need proper understanding
Importance of business communication
Smooth Running of business
Quick
Quickdecisions
decisionsand
andimplementation
implementation
Proper
Properplanning
planningand
andcoordination
coordination
General Communication
Business communication is the process where
business related issues information, functions, news etc. are
exchanged between producers, distributors, buyers, sellers,
suppliers, competitors, government agencies, business Patrice
etc. for efficiently organizing and administering business.
Receiver Message
Decoding Channel
Thank You