Online Store

Order Processing System

&
Sales Confirmation

E - C O M & C U S TO M E R S E RV I C E D E PA RT M E N T
J U LY 2 0 1 6
 Contents
1. How to place an order

2. How CS Team process the valid orders

3. Outfitter/Ethnic order processing system

4. Shipping Mode

5. Reports

6- Sale Confirmation Cycle

 How to place an order

Step1-

Please select
your favorite
category
 How to place an order

Step 2-

Click at your
desire Product
How to place an order

Step 3-

Click at “ ADD
to BASKET ”
tab for
shopping
How to place an order

Step 4-

Cart option will

be displayed
for
confirmation,
Please click at
“GO TO CART”
Tab
 How to place an order
Step 5-

Shopping Cart
will be
appeared for
update
shopping cart
& continue
shopping
How to place an order

Step 6-

Click at
Checkout for
adding your
Shipping
details
 How to place an order

Step 7-

Click at “
Checkout as
Guest” to use
our plat form in
order to place
your order
 How to place an order

Step 9-

Please add your

details and your
desire shipping
address in
order to
confirm the
placed order
How to place an order

Step 10-

Have a final
review at your
provided details
and click at
“Confirmation”
to confirm the
order
 How to place an order

Step 11-

You will receive

order number
and email
against your
placed order.
How CS Team process the valid orders

 Customer placed their order at www.outfitters.com.pk / www.ethnic.pk by using a valid email id.

 Once order placed CSR calls to customer for validation.

 All valid orders are being sent to inventory store for dispatch.

 All dispatched orders are being packed through TCS flyers.

 Delivery will take 3-5 working days.

How CS Team process the valid orders

Step 1-

We have to
login our
account
through log in
Tab.
How CS Team process the valid orders

Step 1-

Click at “
Administration”
tab to Get
access at CRM.
Outfitter/Ethnic Order Processing System & CRM

Outfitters Online Store is using “Nop Commerce” System to keep the record and Tracking system
about all placed, confirmed, in process, Dispatched ,pending, Cancelled and complete orders with
respect to buyer and product information.
 How CS Team process the valid orders

Step 1-

In order to see
placed order click
at “Sales >>
Orders” at CRM.
 How CS Team process the valid orders

Step 1-

All placed orders

are displayed in
highlighted
domains. i.e.

1-Order ID

2-Order status

3-Payment status

4-Shipping Status

5-Customer Email id

6-Created date

7-Order total
 How CS Team process the valid orders

Step 1-

All pending orders

needs to be
verified, for
verification process
CSR will check the
customer shipping
address and valid
Contact number.
CSR calls the
customer at shared
contact # to verify
the order.
 How CS Team process the valid orders

Step 1-

After verification
CSR generate a TCS
Consignee # to all
valid orders
 How CS Team process the valid orders

Step 1-

CRM is integrated
with TCS Portal.
All Generated CN’S
are showing in
tracking number
tab with respect to
orders
 How CS Team process the valid orders

Step 1-

To verify all CN and

shipping orders
through TCS, E-
com team has to
login TCS portal as
well.
 How CS Team process the valid orders

Step 1-

All Operational
required reports
are developed in
TCS portal in
“Report” Tab
 How CS Team process the valid orders

Step 1-

We need all valid

CN in a printed
form to display at
Flyer for customer
convenience.
 How CS Team process the valid orders

Step 1-

Put all valid CN in

“From CN # To CN
#” in order to get
print.
 How CS Team process the valid orders

Step 1-

To get valid CN in a
printed form CSR
will click at “Get
Printed” tab.
 How CS Team process the valid orders

Step 1-

At Printed
Consignee slips all
details are also
integrated with
CRM.
OPE will take the
print and handed
over to dispatch
team in order to
display Consignee
slip at TCS flyers
 6-Customer
received the
product and pay
COD to respective 1-Customer
courier person. placed their
Order Placed to Dispatch Flow Chart For prepay orders through
payment web
customer are
using visa debit
card option

5-Normally
Delivery time 2-Confirmed by
takes 3-5 working CS Team via call
days

4-DE punched the

bill against
confirmed orders 3-Dispatch
and dispatched Request send to
the product at inventory store
buyer given
address
Order Status Confirmation

NOP Status
1-Pending 2-Processing/Shipped

Description
1-Customer Placed the order but
2-Order Confirmed and Ready to
did not confirm yet. Cs Team needs
dispatch
to validate the order.
Order Status Confirmation

NOP Status
3-Complete/Delivered 4-Cancelled

Description
3-Order received by customer 4-Order cancelled by
and status update in portal customer before dispatch
Shipping Mode

Online store is using TCS Courier Services

All order status at the time of delivery are updated in TCS portal

Report update by day wise

Reports

 DOSR ( Daily Order Status Report)

 DDR ( Daily Dispatched Report)

 DSR ( Daily Sale Report extracted from AX)

 Weekly ,Bi Weekly and Month wise Sale report

 All other Necessary reports are developed in CRM and TCS portal according to operational requirement.
Sale Confirmation Cycle

DDR will be
updated in TCS
portal w.r.t AX
Bills

All carry forward

amount will
reconcile in next AX Bills=DDR
week (Same for
at month end)

TCS team will

Finance Team
update all order
will reconcile
status in TCS
COD payment
Portal by day
w.r.t sale report
wise

TCS Team will Weekly COD

deposit all COD payment details
payment by will be updated
weekly( it will in portal w.r.t
take 4-5 days) order status