MIS School LORD NEWKIRK Quality Management System

LORD, NEWKIRK & CONSULTANTS
The Importance of
A Quality Management System
by Engineer Joseph Newkirk Ph.D (cand.)

ieeecgroup@gmail.com
Adopted from the European Union under the PHARE Business Support
© Lord, Newkirk & Consultants, International, 2329 Hollywood PA, USA 412 567-2981
The Importance of
A Quality Management System
by Engineer Joseph Newkirk Ph.D (cand.)

ieeecgroup@gmail.com
Adopted from the European Union under the PHARE Business Support
ISO 9001 and ISO 14001 in brief
ISO 9001 and ISO 14001 are among ISO's most

well known standards ever.
They are implemented by more than a million

organizations in some 175 countries.
ISO 9001 helps organizations to implement

quality management.
ISO 14001 helps organizations to implement

environmental management.
Quality management
ISO 9001 is for quality management.
Quality refers to all those features of a product (or
service) which are required by the customer.
Quality management means what the
organization does to:
ensure that its products or services satisfy
the customer's quality requirements and
comply with any regulations applicable to
those products or services.
Quality management (cont.)

Quality management also means what the
organization does to
enhance customer satisfaction, and
achieve continual improvement of its
performance.
Environmental management
ISO 14001 is for environmental
management. This means what the
organization does to:
minimize harmful effects on the
environment caused by its activities,
to conform to applicable regulatory
requirements, and to
achieve continual improvement of its
environmental performance.
Generic standards
ISO 9001 and ISO 14001 are generic
standards.
Generic means that the same standards can
be applied:
to any organization, large or small,
whatever its product or service,
in any sector of activity, and
whether it is a business enterprise, a public
administration, or a government
department.
Generic standards (cont.)

Generic also signifies that
no matter what the organization's scope of
activity
if it wants to establish a quality
management system, ISO 9001 gives the
essential features
or if it wants to establish an environmental
management system, ISO 14001 gives
the essential features.
Management Customer
Management systems
Management system means what the
organization does to manage its processes, or
activities in order that
its products or services meet the organization’s
objectives, such as
satisfying the customer's quality requirements,
complying to regulations, or
meeting environmental objectives
Processes, not products

The Law of Lid is part of the
process, it begins when we
reflect on ourselves.
1. Uncoiled - Receives coils from hot strip mill

and unwraps them for processing.
2. Processor (fig. 3.1)- Minimizes tendency for

coil breaks by flexing the steel around small
rolls.
1. Shear and Welder (fig. 3.1) - Coil ends are

cut and welded together to provide a
continuous roll.
1. Temper Mill (fig. 3.2) - Provides a degree of

improved strip flatness
1. Pickle/Rinse Tanks (fig. 3.3) - Uses

Hydrochloric Acid (HCL) to remove surface
oxides and rinses excess acid from strip
1. Dryer - Removes excess water to prevent rust

or staining of the strip
1. Shear - Cuts coils to customers desired

weight.
Hot Rolled Pickle and Oil – Guarantee’s Sheet

Flatness
Processes, not products (cont.)

Processes affect final products or services.
ISO 9001 gives the requirements for what
the organization must do to manage
processes affecting quality of its
products and services.
ISO 14001 gives the requirements for what
the organization must do to manage
processes affecting the impact of its
activities on the environment.
Accreditation is like certification of the certification body.

Certification is a decision to be taken for
business reasons:
if it is a contractual, regulatory, or market
requirement,
If it meets customer preferences
it is part of a risk management program, or
if it will motivate staff by setting a clear
goal.
Quality Management System
ISO 9001 is the standard that gives the

requirements for a quality management
system.
ISO 9001:2008 is the latest, improved
version.
It is the only standard in the ISO 9000
family that can be used for certification.
ISO 9001:2008
QMS
The ISO Survey
Benefits of ISO 9001
International, expert consensus on state-

of-the-art practices for quality and
environmental management.
Common language for dealing with
customers and suppliers worldwide in B2B.
Increase efficiency and effectiveness.
Model for continual improvement.
DOCUMENTATION PYRAMID
LOW
QUALITY/ POLICY LEVEL
MANUAL 1
OPERATION
PROCEDURES
LEVEL
2
WORK
INSTRUCTIONS
LEVEL
3
FORMS,
LABEL,
RECORDS,
HIGH
ETC. A B C D E LEVEL
Purchasin Productio Personnel Quality Stores
4
g n Departme Control
© Lord, Newkirk & Departme Departme
Consultants, International, 2329 Hollywood PA, USAnt
412 567-2981
LEVEL 1: QUALITY MANUAL
• The quality manual as a highest level

document at the peak of a pyramid
outlining the quality system and acting as
a directory for the documents and
procedures below.
• It will outline the company’s policy and

commitment to quality.
WHY NEED QUALITY MANUAL?
1. Communicating the organization’s quality policy,

procedures and requirements;
2. Describing and implementing an effective quality system;
3. Providing improved control of practices and facilitating
assurance activities;
4. Providing the documented bases for auditing the quality
system;
5. Providing continuity of the quality system and its
requirements during changing circumstances;
6. Training personnel;
7. Presenting quality system for external purposes;
8. Demonstrating compliance of the quality system with
quality requirements
Quality Policy
Clause 5.3
The overall quality intentions and

direction of an organization related
to quality, as formally expressed
by top management
LEVEL 2: OPERATION PROCEDURE

• A second tier set of departmental procedures
detail how that commitment is applied to the
company operations and lay down procedures
for the management to control the system
PROCEDURES DEVELOPMENT
1. Review current practice

2. Analyze current practice
3. Develop a draft procedure
4. Release draft for comment
5. Review comments
6. Revise and issue procedure for
acceptance
7. Obtain approval
8. Issue for use
9. Implement
10. Monitor and Review
SUGGESTED FORMAT
1. PURPOSE
2. APPLICATION/SCOP
E
3. REFERENCE
DOCUMENT
4. DEFINITION
5. RESPONSIBILITY
6. QUALIFICATION OR
TRAINING
7. PROCEDURE
LEVEL 3: WORK INSTRUCTIONS

• This third tier of work
instructions details
the day-to-day
operating instructions
to provide control of
quality and being
applied in the manner
laid down in operation
procedures.
LEVEL 4: SUPPORTING DOCUMENTS

• Relates to all the forms,
documents, records,
labels, tickets, job cards,
purchase orders, goods
inwards notes, registers,
logs, etc. that are used to
support the levels above.
SUPPORT DOCUMENTATION
1. QUALITY PLAN
3. CODES OF PRACTICE
4. USER MANUAL
5. TECHNICAL DOCUMENTATION
LAW OF THE LID

• Leadership ability determines personal
and organizational level of effectiveness
1. Law of the Lid: Leadership ability determines personal and organizational

level of Effectiveness
Point of the Principle on the Lid

•An organization will never surpass the
capabilities of its leaders.
•If the leadership is strong, the lid is high
•The lower an individual's ability to lead,
the lower the lid on his potential.
– if your leadership were an 8, your
effectiveness can never be greater than
a 7.
– Your organization will never grow more
than the 7
– Because you are the lid.
•The Lid represents the limit of our
Respect and Recognition
1. Managers treat employees as they would want to be treated.
2. Employees are respected, valued and empowered.
1. Law of the Lid: Leadership ability determines personal and organizational

level of Effectiveness
SUCCESS WITHOUT EFFECTIVE

LEADERSHIP
The Lid:
15 Investors
10 Outlets
Effectivity
The 10 100 2100

Lid: Outlets
Effectivity
Leadership ability determines personal and organizational level of

Effectiveness
Good leaders will look for Lid Lifting

experiences to grow in their
leadership capacity
Seek opportunities to grow your
leadership
Search for opportunities to improve
organizational structures and
procedures
Seize opportunities to create greater
efficiencies and to assist others in

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LORD, NEWKIRK & CONSULTANTS

by Engineer Joseph Newkirk Ph.D (cand.)

by Engineer Joseph Newkirk Ph.D (cand.)

ISO 9001 and ISO 14001 in brief

ISO 9001 and ISO 14001 are among ISO's most

They are implemented by more than a million

ISO 9001 helps organizations to implement

ISO 14001 helps organizations to implement

Quality management (cont.)

Generic standards (cont.)

Processes, not products

1. Uncoiled - Receives coils from hot strip mill

2. Processor (fig. 3.1)- Minimizes tendency for

1. Shear and Welder (fig. 3.1) - Coil ends are

1. Temper Mill (fig. 3.2) - Provides a degree of

1. Pickle/Rinse Tanks (fig. 3.3) - Uses

1. Dryer - Removes excess water to prevent rust

1. Shear - Cuts coils to customers desired

Hot Rolled Pickle and Oil – Guarantee’s Sheet

Processes, not products (cont.)

Accreditation is like certification of the certification body.

Quality Management System

ISO 9001 is the standard that gives the

The ISO Survey

Benefits of ISO 9001

International, expert consensus on state-

LEVEL 1: QUALITY MANUAL

• The quality manual as a highest level

• It will outline the company’s policy and

WHY NEED QUALITY MANUAL?

1. Communicating the organization’s quality policy,

The overall quality intentions and

LEVEL 2: OPERATION PROCEDURE

1. Review current practice

LEVEL 3: WORK INSTRUCTIONS

LEVEL 4: SUPPORTING DOCUMENTS

LAW OF THE LID

1. Law of the Lid: Leadership ability determines personal and organizational

Point of the Principle on the Lid

Respect and Recognition

1. Managers treat employees as they would want to be treated.

2. Employees are respected, valued and empowered.

1. Law of the Lid: Leadership ability determines personal and organizational

SUCCESS WITHOUT EFFECTIVE

The 10 100 2100

Leadership ability determines personal and organizational level of

Good leaders will look for Lid Lifting

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