Unit 6 Room Service

Hotel English
Book two
• Objectives:
• (1) How to introduce room service;
• (2) How to take room service orders on the phone;
• (3) How to send food to the room and serve the guest.
• Procedures:
• Master relative terms;
• Master relative functional sentences;
• Discuss working procedures;
• Discuss working requirements;
• Make a comment and evaluation.
 Teaching steps

• 1.lead in
• 2.vocabulary
• 3. Dialogue
• 4. oral Practice
• 5. Exercise and reading
 Lead in
Background knowledge:
• Most modern hotels offer the room service. Guests
can choose to have breakfast or others in the room.
Room service is usually provided by the food and
beverage department and the waiter of the
housekeeping department may also provide this
service. Room service is usually a sign of high star-
rated hotel. Some luxury hotels provide room service
in 24 hours and customers can take orders by
telephone. The service cost is a little higher than the
cost of the restaurant, but it’s just the smaller profit
item in the hotel catering industry.
vocabulary
 Part 1 Doorknob Menu Service
• Context: Mr. White want to have
breakfast in his room tomorrow, so
he telephones the Reception and
talks to the clerk about it. LiFei’s
answering the phone.
• Pay attention:
• 1.How do you give the orders by
using doorknob menu?
• 2. What is the alternative way to
have room service?
 Dialogue
• Staff: Good morning. Reception.
May I help you?
• Guest: Good morning. It’s Mr.
White in Room 489. Can I have
breakfast in my room tomorrow
morning?
 Part 2 Taking Telephone Orders
for Breakfast
• Context: Mr. White calls Room
Service for his breakfast tomorrow

• Pay attention:
• 1.What are the orders givens by Mr.
White?
• 2. What other information should
the cleerk get when taking orders?
Dialogue
 Part 3 Taking Telephone Orders
for supper
• Context: Mr. White calls Room
Service .Li Fei, the clerk, is taking the
order on the phone

• Pay attention:
• 1.What are the dishes ordered by
Mr. White?
• 2. What is his room number?
Dialogue
 Part 4 Serving Breakfast in the
Room
• Context: At 8:00 a.m. the next morning, there is
a light tap at Mr. White’s door. Ma Hong, the
waitress is serving the breakfast to the room.

• Pay attention:
• 1. What does the waitress say to the
guest when sending food to the
room?
• 2. What does the waitress ask the
guest to do before leaving the room?
conclusion
Role Play
Role Play
Role Play
 Listening Practice
• A=Clerk of Room Service
• B= Guest
• A:___________?
• B: Good morning! My name is David Green
I’m in Room 212. I’d like to have my
breakfast in my room.
• A: Yes, sir. ____________
• B: I’d like toast with butter, a piece of apple
pie, and coffee. ___________________?
• A: No problem, sir. Toast with butter, a
piece of apple pie and coffee.
• B:_____________.
• A: Is that all, sir?
• B: Yes. Oh, wait a minute, you can forget
the sugar and the cream. Just plain coffee
will do. ______________.
• A: Ok. No sugar, no cream, black coffee
and very strong. ____________. See you.
• After a while…
• A: Room Service, ____________?
• B: Yes, please.
• A: ________________, Mr Green.
• B: Thank you. _________________
• A: Mr Green, ______________?
• B: Yes, here you are.
• A: Thank you, Mr Green. ______________,
please.
 Answer
• A=Clerk of Room Service
• B= Guest
• A:Good morning, can I help you?
• B: Good morning! My name is David Green
I’m in Room 212. I’d like to have my
breakfast in my room.
• A: Yes, sir. What would you like to order?
• B: I’d like toast with butter, a piece of apple pie,
and coffee. Would you please bring them to my
room as soon as possible?
• A: No problem, sir. Toast with butter, a piece of
apple pie and coffee.
• B: That’s it.
• A: Is that all, sir?
• B: Yes. Oh, wait a minute, you can forget the
sugar and the cream. Just plain coffee will do. And
please make it very strong.
• A: Ok. No sugar, no cream, black coffee and very
strong. I’ll bring them to you immediately. See
you.
• After a while…
• A: Room Service, May I come in?
• B: Yes, please.
• A: Here is the breakfast you ordered, Mr Green.
• B: Thank you. Just put them on the table over
there.
• A: Mr Green, would you please sign the bill?
• B: Yes, here you are.
• A: Thank you, Mr Green. Enjoy your breakfast,
please.
homework
homework