Welcome to

Orientation
 Introductions
• What you should have already completed:
– I-9 & W-4
– Availability Worksheet
– Completed Application
– Completed Employee Folder
– Completed reading You & Colonial Handbook
– Completed reading To Go Menu
– Completed reading Basics of WOW! Module
What you should have with you today:
• Basics of WOW! Module
• Name tag
• Dressed in uniform (review policy)
• Pen
• SMILE
 Today’s Orientation Agenda
• History and Mission of Colonial Cafe
• Company Chain of Command
• Cherry System
• Job Expectations
• Benefits
• Sexual Harassment
• Safety – Lifting & carrying; Slips, trips, & falls
 Today’s Orientation Agenda
• Washing hands demo
• $1 Welcome to the Restaurant Business Game
• Training Schedule
• LAST-NV
• Cafe Tour and Introductions
 History and Mission of Colonial Cafe
• Simon Anderson 1901 Story
• Current Operations – 7 locations: St. Charles
East, St. Charles West, Aurora, Naperville,
Elgin, Algonquin, Crystal Lake

• Our Goal: That every guest leaves wanting to

come back to Colonial Cafe
 History and Mission of Colonial Cafe
Mission Statement:
To be the BEST family restaurant by
exceeding guest expectations with:
• Great Service
• Fresh, Quality Food
• Fun, Clean Atmosphere
 Cherry System and Training
• Overview of the Cherry System
– Review the Basics of WOW!
– 10 Steps of Service
– Greeter
– Training Days

• Training Schedule and Certified Trainer (CT)

assignment
 Growth and Development
• Promote from within is our preference! What’s next is up
to you!

– Certified Trainer is where to start.

– Manager on Duty is your next step
– Restaurant Manager is next.
– General Manager is the goal!
Company Chain of Command
• Director of Scoopin’ Fun – Tom Anderson
• President – Clinton Anderson
• Director of Operations – Rick Rittgarn
• Cafe General Manager (GM)
• Cafe Restaurant Manager
– Guest Service Manager (GSM)
– Culinary Manager (CM)
• Cafe Manager on Duty (MOD)
 Job Expectations
• Every job has specific expectations, to be outlined in
your training
• Open Every Day (except Thanksgiving and Christmas)
• Pay Day every other Friday (direct deposit)
• Mystery Shopper Reports 90% or better
• SOS (Speed of Service) Reports 90% or better
• Comment Cards/Contact Us/Social Media
 Happy Guests!
• A Happy Guest tells one person!
• An Unhappy Guest tells ten!
• Put Colonial in your guests’
Mental Rolodex.
• Word-of-mouth advertising.
• “Great service is never having to
ask for anything!”
 The Guest is Always Right
And when he or she is not,
He or she is still the guest.
• The guest is the reason we are here!
• The guest deserves our most courteous, Cherry
System service.
• Complaints are our opportunity to win over a
guest!
• Always follow LAST-NV procedure!
 Why is it so Important?
• The guest pays all our bills!
• Dissatisfied guests may or may not complain,
but they won’t likely return.
 Human Resources and Safety
• Sexual Harassment
• Safety and Sanitation
• Lifting
• Broken glass and
plate bucket
• Cutting glove
Alley Rally
• 5 Points:
– Feature Item
– 10 Steps of Service
– Cleaning Focus
– Contest
– SOP Changes
• Safety Captain
 You & Colonial Employee Handbook
• Use of this handbook
• Employee Benefits
– Health and dental after 90 days when averaging 30
hours/week
– Vacation time after 1 year when averaging 30 hours/week
– 401(k) and 401(k) match after 1 year and 1000 hours of
service
– EAP (Employee Assistance Program) through Tri-City
Services
 You & Colonial Employee Handbook
• Employee Relations
• Drug-Free workplace (random drug testing)
• Open Door Policy (give HR card) – chain of
command: Restaurant Manager → General
Manager → Director of Operations or Human
Resources → President
• Rules of Conduct and General Policies
 You & Colonial Employee Handbook
• Sick/late Policy
– Must give 4 hours notice!
– You must personally make the call and talk to the Manager
on Duty!
– Must make every attempt to cover your shift!
• Time off requests
– Are just that – a request!
– Must be balanced with the needs of the business!
– Should be turned in at least two to three weeks in
advance!
 You & Colonial Employee Handbook
• Where to park
• Telephone usage: No cell phones – Cafe Phone
• Personal belongings
• Show up on time, in uniform, and ready to work!
• Availability of at least 3 shifts (2 on weekend)
• Shift changes must have approval of the manager
working the shift!
 You & Colonial Employee Handbook
• Employee meal policy
– 50% off on duty
– 20% off when visiting (up to 6 people)
– Off-duty visits are regarded as guests
– Employees pay 100% when meal
procedure is not followed
 Progressive Discipline
• CEPR – Corrective Employee Performance
Review
• For most violations of the rules, a warning will
be issued on the first incident.
• For some violations, terminations could occur
at the first incident.
• See You & Colonial
 $1 Welcome to the Restaurant
Business
• Dollar in change kit
• Cost of utensils, glassware, & etc.
• Every Penny Counts!
• Success is doing 100 things right every day!
• It takes a team with great focus; we must
have your help!
 What Does Doing Business Cost?
This dollar represents
every dollar we take in!

• 31 cents to pay for the food our vendors supply

• 31 cents to pay our team members
• 11 cents to pay for operational costs – chemicals,
plates, paper, repairs, uniforms, computers,
silverware, carpet cleaning, and many others
 That’s Not All!
• 10 cents to pay for rent, insurance,
depreciation, and corporate fees to keep our
office open
• 7 cents to pay for utilities – electric, gas,
phone, water, light bulbs, and disposal fees
• 6 cents to pay for advertising – local and
corporate
 Now It’s Profit Time!
• What do you have left?
• 4 cents!!!
• Every food and drink item must be
ticketed to provide our management
with accurate cost of goods and
figures to work with
• Every penny counts!
• We need your help! This is your job!
 Cafe Tour & Meet the Team
• Time to check out the Cafe and meet the
Team!
• Wash your Hands – Demo
• Notice all team members’
uniforms and name tags
representing the Colonial
Image at all times.
 Welcome to the Team!
• Now is the time to meet your CT and start
your training!
• We’re glad you’re here!
• You are the most important person on our
team!
• Any questions?
• Let’s get started!