Business Correspondence ABM

COMMUNICATION IN THE
WORKPLACE
Michelle Ranges. MA English

Business Correspondence
Workplace Communication
allows
productivity and effectivity.
Employees can experience an increase in
morale, productivity and commitment if they
are able to communicate up and down the
communication chain in an organization.
Organisational Behaviour, edited by Christine Cross and Ronan Carbery

©Palgrave, Macmillan 2016
Definition : Workplace communication
transmitting of information between one
person or group and another person or group
in an organization.
It can include emails, text messages,

voicemails, notes, memoranda, and others

How important is COMMUNICATION in the
workplace?
being able to inform, instruct, motivate or
seek information
achieve coordinated action
• The members of the organization will not have
a focus if they are not involved in effective
communication with one another
REMEMBER: Effective verbal communication
skills depend on the ability to:
 speak clearly
 use appropriate language
 present one’s point of view without drama or
embellishment
 listen to the other person’s point of view and
repeat back key words and ideas.
Communicating in the Workplace
• Skills for Career Success

• Organizational Communication
• Ethical Business Communication

• Skills for Career Success
Expertise or talent needed in order to do a job or task.
A
Why Do You Need to Build Career Skills? P
P
 Strong skills are necessary for hiring. E
 top skill set sought by employers. N
D
 critical for promotion. I
 essential for effective job performance. X
1
 learned through instruction and practice.
“Success for you in the new global and diverse workplace
requires excellent communication skills!”
•excellent communication skills!
Excellent communication skills
Understanding Is Shaped by: Barriers That Create
Misunderstandings:
 Communication climate
 Context and setting × Bypassing
 Background experiences × Poor listening skills
 Knowledge, mood × Differing frames of reference
 Values, beliefs, culture × Lack of language skills
× Emotional interference
× Physical distractions

•excellent communication skills!
Excellent communication skills
Overcoming Barriers That Cause Misunderstandings
Realize that communication is imperfect.

Adapt the message to the receiver.
Improve your language and listening skills.

Question your preconceptions.
Encourage feedback.

The sending and receiving of messages among
interrelated individuals - to achieve individual and
common goals.
Individuals in organizations transmit messages

through face-to face, written, and mediated
channels

• Organizational Communication helps us to:

 accomplish tasks relating to specific roles and
responsibilities of sales, services, and production;
 develop relationships where “human messages are

directed at people within the organization-their
attitudes, morale, satisfaction, and fulfillment”
(Goldhaber 20).
https://courses.lumenlearning.com/introductiontocommunication/chapter/what-is-
organizational-communication/

Functions Forms
Internal Oral

External Written

New emphasis Delivery

Interactive Electronic

Mobile Hard copy


Instant

Written Oral
 Memos, letters  Telephone
 Annual report  Face-to-face conversation
 Company newsletter  Company meetings
 Bulletin board postings  Team meetings
 Orientation manual
Electronic
 E-mail,
 Instant messaging
 Voicemail,
 Videoconferencing
 Intranet
Impact of Technology on Communication
 Instant messaging - key communication tool in the
business world, and will replace emails - they are faster
and allow for an instant response
 The volume of messages that managers as well as

employees and customers receive has increased
 Due to email always being accessible and not being
regulated by business hours, a culture has been created
where senders expect an instant response
The Impact of Social Media on Communication
 Gives organizations direct access to their customers
 Companies have access to your email address, Facebook and Twitter

accounts amongst others, and can utilize your preferences to
monitor your buying, leisure and lifestyle habits to target you with
specific ads online

What is the DOWNSIDE of USING

SOCIAL MEDIA in BUSINESS
COMMUNICATION?

Mediated communication and relational quality
– Always be careful of what you post and be considerate of others

in your on-line community
– Balance social mediated communication with face-to-face time
 The Internet has become the most powerful driver of innovation the
world has ever seen - new products can be developed and launched
relatively inexpensively, potential customers and investors can be
targeted, and markets can be quickly identified and tested.

Barriers to the Flow of Overcoming Barriers to Effective
Organizational Information Communication
× Lack of trust, turf wars, fear of  Encourage open, trusting

reprisal environment for interaction and
× Uneven reward systems feedback.
× Closed communication climate  Provide more information
× Filtering, prejudice, ego through formal channels.
involvement  Train managers and employees
× Poor communication skills to improve communication
skills.

Ethical Business Communication
Ethical Behavior
Doing the right thing given the circumstances
To conform to accepted and especially professional

standards of conduct.


Five Common Ethical Traps to Avoid on the Job
1. The false necessity trap
Convincing yourself that no other choice exists
2. The doctrine of relative filth
Comparing your unethical behavior with someone else’s
even more unethical behavior
3. The rationalization trap
Justifying unethical actions with excuses
4. The self-deception trap
Persuading yourself, for example, that a lie is not really a
lie
5. The ends-justify-the-means trap
Using unethical
Organisational methods
Behaviour, to accomplish
edited by Christine
Cross and RonanaCarbery
desirable goal
Goals of Ethical Business Communicators
 Abide by the law.

 Tell the truth.
 Be objective.
 Communicate clearly.
 Use inclusive language.
 Give credit.
Summary
REMEMBER!!!

REMEMBER!!!


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COMMUNICATION IN THE

Michelle Ranges. MA English

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

It can include emails, text messages,

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

• Skills for Career Success

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

Realize that communication is imperfect.

Improve your language and listening skills.

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

Individuals in organizations transmit messages

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

• Organizational Communication helps us to:

 develop relationships where “human messages are

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

New emphasis Delivery

Mobile Hard copy

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

 Annual report  Face-to-face conversation

 Company newsletter  Company meetings

 Bulletin board postings  Team meetings

 The volume of messages that managers as well as

 Gives organizations direct access to their customers

 Companies have access to your email address, Facebook and Twitter

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

What is the DOWNSIDE of USING

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

– Always be careful of what you post and be considerate of others

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

× Lack of trust, turf wars, fear of  Encourage open, trusting

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

To conform to accepted and especially professional

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

 Abide by the law.

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

Organisational Behaviour, edited by Christine Cross and Ronan Carbery

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