GM Engine survey

AITT 3480
Joud Bukhari & Khalid Alghamdi
3/1/2018
Table of content
• Survey question

• Method of survey

• Survey Information

• Objective of survey

• Performance measure

• Performance measure rational

Survey Question
• Do you have ever purchased GMC car ?

• Yes No

• Have you ever experienced engine issues in the car?

• Yes No
Survey question
• How would you rate the following equations? From 1 to 5
on the scale, 1 being the lowest and 5 being the highest.

• How was the service timing recall?

1 2 3 4 5

• How do you rate GMC customer services?

1 2 3 4 5
• How satisfied are you with the service?

1 2 3 4 5
Method of survey
Survey will be sent by email.

Car owners.

Online.
Survey information
• Sent to 1.4 million

• Expected 1 million
Objective of survey
• Identify the problems in material being
used in GM engines.

• Identify areas for improvement.

• Collect data.
Performance measure
• Number of quality problems found

• Number of warranty claims

• Improvement in productivity.
Performance measure rational
• Add training for production employees.

• Production quality needs improvement.

Conclusion
• Survey question

• Method of survey

• Survey Information

• Objective of survey

• Performance measure

• Performance measure rational

Any question ?

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