 Incorporated by the Adamjee Group on July 9, 1947.

 Nationalized in 1974.
 In 2008, bank owns by nishat group
Effects of individual Behavior
 The manager explained that all sorts of individuals work in
one organization, even in one branch there are different
type of people. They use it to their advantage, as
different personalities play a big role in organization, it
create the environment of competition, so the
employees work hard to achieve more.
 Managing low self-efficacy and low self-
esteem
 Not every person is with same efficiency level. The
manager tries to pair the Low efficiency people
with more efficient people so that he may
understand how to deals efficiently and easily
influence by him and become well groom.
 Values as working behavior
 Importance of individual differences
 Assessing employee personality
Organizational Changes to reduce Job Stress in MCB
are:

 Workload
 Clarify the roles and responsibilities
 Improving communications
 Providing opportunities for social interaction
among workers
MCB manages diversity in the following ways:

 By implementing strong policies

 Job requirements
 Panel interview
 Vacancies for disabled applicants
 Working Conditions
 Opportunity for Advancement
 Workload and Stress Level
 Respect from Co-Workers
 Relationship with Supervisors
 Rewards
 Minimize the perpetual errors
 Personality test
 Growth and development of individuals
 Training and Development
 Banking (General Banking, Credit Division, Foreign
Trade)
 Personality Development
 • Management. (Leadership & Controlling etc)
 • Marketing and Selling.
 • Behavior Modeling. (Personality development)
 • Communication Skills. Etc.
Training pressure points are:

 Poor Performance of Employees.

 Lack of Skills in Employees.
 Employee Himself Asks For Training.
 His Boss Identifies Him For Training.
 Motivation Factors
 Promotions and growth in organization
 Job Security
 Good Wages
 Full appreciation of work done
 Financial and non financial benefits
Financial benefits Non financial
includes: benefits includes:

 Severance Pay  Sound Working

Environment
 Bonuses
 Training And
 Medical Allowances
Development
 Pension Plans
 Job Security
 Conveyance Allowance
 Sick Leave/ Vacations
 Flexible Work
Arrangement
 Flow of information
Liberal and free flowing information unless it is not
private
 It removes barriers
 Creates new ideas
 Integration
 Cross-functional teams are a major integrating
mechanism. Further there are temporary project
teams. Team-building is enhanced by Away Days
when members of different divisions and
departments take some days away from work to
meet other geographically spread employees of
MCB.
 Conflicts between Individuals
The organization has an established style of
complaints, but the manager encourages his
employees to come to him and share the problem
with him, before taking any serious or official step,
which can affect the team,
 Department Conflicts
 The issues are not taken to the top management
and there is no coordination post in the
organization which can facilitate the
departments to increase coordination with each
other. Whenever a conflict arises among
functions, the heads or managers from those
functions sit together and discuss the source of
conflict. They try to resolve all their differences
amicably.
MCB’s Objectives Of Performance Appraisal:

 Improving the performance

 foundation for relationships
 Award of bonuses
Effective performance standards:
 Basis for communicating about performance.
 Differentiate between acceptable and
unacceptable results.
 Increase job satisfaction .
 Inform of expectations about job performance.
 Encourage an trusting relationship.
Communal culture
 The culture at MCB is communal. Employees are
empowered. Employees are being empowered
to carry out the task the way they like to. The only
concern is the accomplishment of required goals.
Creativity culture
 Employees are also motivated to come up with
innovative ideas and to convey them to the
upper management.
 Path goal theory
 Expectancy theory
 Leadership grid
No doubt, that MCB is the largest bank in the private
sector and since its establishment, it has progressed
and improved tremendously and there is still room for
some improvements. Improved friendly relations are
required between the top and the middle
management. This will make the employees work
even better for their organization.
 Name: Khizer Farooq
 Qualification: MBA (HRM)
 Position: Branch Manager